ShopRite Reviews 

Did shoprite pick up. Missing items. No response back from company. Disputing charge.

Ok one of my favorite grocery store since 1970 but no longer true. What happened in the last year?? No more strawberry short cake no more real butter cookies 😢. Now the deli dosent wait on you .give your order and come back???? Why ?? I forgot to go back lol.. they use to give it to you when you ordered it. One person before mebut I was told they had other things to do in the back. Terrible service i have better thing to do the yo go back and forth for service. Your bakery has gone way down your deli is out of touch. Produce well if you like mold is ok.pepper have nice wrinkles on them . Got to the register omg dont write a check or over the amount the cashier was so upset.. my handwriting I guess wasn't up to his expectations. Had to call a supervisor who took for ever to come.. I wish I chould say it was just a bad day but this is like all the time now. How about you get modern registers that print the check for the customers.bring back the bakery and cut the dame meat in the deli and hand it yo me and say thank you!!!! What a concept customer service . Tim Hunt

Shop Rite -DELRAN.
First, its taken me 4 years to write this review because the issues in the meat department have occurred intermittently.
1. Earlier this week I had to return 3 racks of ribs that were shrink wrapped. They smelled sour but the date was fine. The meat was absolutely poorly stored somewhere because it was shrink wrapped directly from the manufacturer. To be fair, Shop Rite returned the money for all three racks totaling $38 dollar.
2. I went to make a sandwich today and realized they sold us executive turkey cold cuts dated for July 11 - the last date of sale. I went rummaging through the refrigerator sure that I had the cold cuts from last week in my hand. Nope. The ham we purchased that day was dated 7.18.22. I could deal with the shredded ends they sold us but what bothers me is the deli sales person cut it and handed it to my husband! These ends should be sold at a discount because no one wants to take something like this home. Now I will inspect every package at this store and leave it behind unless it has 6-7 days left on it.
***I advise anyone to double open your meat and check before you drop it in your freezer as this is not the first time this has happened.
***Regarding the grocery items - I haven't experienced any problems with the grocery items.
Meat and Deli Experience: 1 Star
Sales people: 5 stars
Grocery items: 4-5 stars
The managers should heed this warning, there are so many grocery stores competing that customers should not have to put up with this.

I went to the Shoprite in Brick and had a complex story where I wanted to return fresh flowers that had been purchased an hour earlier. The Store manager Margaret and the florist Jane Nordquist were there for me every step of the way to ensure that I was able to get back my complete refund and then purchase the flowers I wanted for my holiday. It took them time as I didn't have the receipt, but they were patient and kind and made it happen. I was so impressed by the customer service. Their kindness really warmed my heart and made me feel like I want to shop there again!
Thank you Margaret and Jane! ShopRite is fortunate to have such good employees! Sorry it took so long for me to get this review in!

Terrible!!!!
The store I ordered from was the store in Burlington. Just Terrible service from my personal shopper to the delivery to my door. I ordered eggs half of them were broken. I missing somethings and not substituted. I would say to customers who are thinking of making a grocery order from the Burlington store to go some where else. 😡😠🤬😖

I went to ShopRite at Morrell Plaza for Lunchmeat today,6/21/2022. I use the ShopRite app "Express Deli",while shopping in the store I received a text my Deli order was ready for pick up. I go to pick up fridge and no order?, I ask at deli counter and was told they were out of 4 of the 5 items I ordered! This is the 4th time this has happened. Folks go to Marrinucci's Deli at Woodhaven, they have fresh Lunchmeat the prices are excellent and cut the way you ask,and above all there customer service is OUTSTANDING.

Yesterday, I went to my local ShopRite on Forty Foot Rd in Hatfield PA and purchased 11 items. While using the self check out I noticed that 3 products did not reflect the actual price listed on the shelf. I went to Customer Service and the cost for the shampoo was 1.49 overcharged and reimbursed however the associate declined to refund the cost of the frozen pineapple saying the price was right. I went back to the frozen foods and showed her the ticketed price showing 1.99 vs the charge of 2.49. At this point she continued to show me the tag for the 2.49 sale price. I had to argue my point that you cannot have 2 different prices for the same item. She reluctantly gave me the refund. The sale price for the Lance crackers was 21 cents over charged and at this point I just gave up. My issue is that 30% of the items I purchased I was overcharged! How often does this happen? My second issue is the customer service rep who should have acknowledged the issue and apologized for the inconvenience. Pls check all receipts before leaving the store and take pictures of the prices on the shelves before going to customer service….

Update: I was contacted by a representative of the store who apologized for the pricing issues and acknowledged that why were having problems. I explained that I was not looking for anything but felt the way it was handled could have been better. She agreed and I think was going to offer some compensation. I thanked her but only wanted to express my dissatisfaction with how it was handled. She indicated that they would address the issue with staff.

When ShopRite had their own delivery trucks, it was terrific. I ordered cases of bottled water on a regular basis because I can't lift. Now it's DoorDash in my area - and what a joke. Never again. I have an elevator in my building, and the DoorDash driver comes up with 1 six-pack at a time. No hand truck or cart. Took the idiot over 4 hours. Forget ShopRite from Home and that noise. I'm done.

I ordered online June 3rd. and not received my groceries as yet. Can't reach anyone to tell them about it. When I call, I just keep hearing the same things over and over, and no one ever come on the phone. It wouldn't matter if I had not been charged. Please/ 215 284 6771

The physical store in Jersey City is fine. Never had an issue with staff or product. My issue is the recent changes to the online website. It is too distracting and has too much happening and I despise it. Will wait on the paper circular to be distributed going forward.

ShopRite came up with a hidden charge even to his own registered customers - it’s “digital coupons”…your ShopRite card is good for ONLY certain discount…the real discount is in the digital hideouts…why?
If you’re in a hurry you see the BIG number printed for the price…you don’t read the small letter…you go to the register, your ShopRite card is scanned…but you didn’t get the same price written so big…you didn’t read the much smaller letters that tells you you need to go digital…screw the elderly or those who have no digital instrument…

I've received a poor customer service from a superior dineo at midrand shoprite which is in the holders building who was suppose to assist me with a refund for the wrong pricing they made on their shelves for the deaderants sprays.dineo didn't even try todo any eyecontact with me as she was rude and wasn't even willing to assist me with the refund instead she called her colleagues one by one as i stood there for almost 1 hour without assistance until one of the supervisors came to assist me with the refund.

Im soo disappointed as people when they have been employed to serve customers to the best services they do the opposite and start to be rude to customers who bring in income to the company.

I believe dineo is not grateful nor know the goal for the biggest job creation company at large.or maybe she was not fully trained for the position she doesn't deserve to be working there.

The cashier and the person he called were extremely rude. The price for one of the items I got was coming different as compared to the price it said at the place where I saw it. I told him that it’s the wrong price and he just kept laughing. He called someone and she had a lot of attitude for no reason. She talked to us in a rude manner while he stood their laughing. It is extremely rude and inappropriate to behave with a customer like this. So fed up.

There are not enough words in ANY language to explain my fury right now. I usually do my own grocery shopping. Living under the old addage that if you want something done RIGHT...do it yourself. Unfortunately, due to illness and things I have been doing some ordering here and there. This is officially the 10th order I will be placing to be filled in the Rte 211 Middletown NY store. There hasn't been 1 order that has gone off without a hitch...(try several per order.) I have received rotten and expired food, Missing items, broken items because they pack ALL of the glass jars in ONE bag. There is nothing between them and their bags are so useless. 75% of the grocery bags I receive are destroyed by the time they arrive. I live about 3.5 miles from the store! I have even had my entire grocery order picked up and "stolen." I am using air quotes because I was supposed to be the last delivery of the day. As it turns out the last 2 times that I was placing an order I had reserved the last delivery of the day. Funny thing.....BOTH times it took away my time slot! NOT because I ran over the allotted 90 min hold, because I was only in the app for approx 15 minutes or so when a message pops up saying that this time slot is no longer available. I called the 800 # and was told to call the store. I called the store who tole me to call the main #. Basically the MAIN # has a pre-recorded message that said something along the lines of if your having trouble with time slots...CALL THE STORE. Which would make sense because only each individual store knows how much manpower they have and how many orders they can manage per time slot. But I was told "I don't what you are talking about. You have to all the main #." So....do I think that it is a coincidence that on 3 different occasions, I had the last time slot yet "something happened" and I had to choose the next day? I DID prior to today. Because 2 different incidents with 2 different situations. 1 "stolen" and 1 got my time slot taken. But now that it has happened AGAIN? Absolutely NOT. It's no coincidence that the SFH department CLOSES at 9:00pm. They use 3rd party delivery services who do deliveries for MANY different stores and restaurants. So that being said...SFH is DARK and EMPTY BY 9:00pm. They have no intention of waiting for someone to pick up my order to be delivered between 9p and 10p. I am also willing to bet that they are NOT ALLOWED to block out that last delivery spot for some reason. So they keep an eye on it and if anyone chooses they last spot they get kicked out. They must have been too busy and missed the order that DID get placed and eventually "got stolen." Because what fool would pick up a DOCUMENTED grocery order and then NOT deliver it? I would be interested to know if anyone either shopping in this store or any other for that matter has had the same experience.

When a customer is confused in a situation, the respectful thing to do is explain instead of arrogantly saying the same thing over and over embarrassing the customer and then finish the transaction with sarcasm is unacceptable!! This is why I haven’t shopped in this particular store in a very long time because this isn’t the first time! There are many pleasant people that work in this store but there are some that have no business working in a customer service environment, so again I will take my business elsewhere 👎🏻

Shop rite in Garnerville NY, fresh fruit salad has a big sticker on the container that says you only pay 3.49 per pound, but the sticker that the cashier scans rings up 4.99 a pound. How dishonest can these crooks be? This is unacceptable.

Decent prices, but sometimes u get adds about sales in shop, and items can be sold out

The real store is more than great, especially in NJ.
The prices are really good for more items.
The website itself is a different story, it has a really bad UI and the feeling it gives you is just to search for the item in a real store or on another online store.

In just a few words, ShopRite meat in Monmouth County, especially the meat. You purchased meat and the top of the package looks great. You get home, open the package to wrap meat in freezer wrap and the meat was disgusting. 🤮🤮 I will never return back to ShopRite for meat. The meat department can careless just like the Deli, same. It will be buy my meat from ACME and goodbye ShopRite. 😡😡😡