Bought everything from digital game codes through to games consoles from ShopTo and always found them to be an excellent retailer. Clear easy to use website, good prices and fast delivery. Happily rec... See more
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Review summary
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Got a Gamepass ultimate 3 month top up from shopto for a decent price. I have bought playstation credit codes before and they have been available within a minute or so from purchasing but the code for... See more
For some reason, Nintendo eShop gift cards are rarely less dear than PlayStation, for example. Thankfully with ShopTo membership, especially on the silver or gold tier, an eShop gift card is availa... See more
I’ve been using this site for years for both physical games and digital codes. Always the best prices and the best customer service. Physical games arrive very quickly. Any problems are sorted politel... See more
Company details
Written by the company
ShopTo - The Online Video Games and console Superstore. We specialise in, Playstation, Nintendo, Microsoft, Steam Keys, Digital games, Gift Cards, consoles and accessories.
ShopTo Details
Written by the company
Contact info
Unit 2 Western Center, RG12 1RW, Bracknell, United Kingdom
- 0344 318 1328
- support@shopto.net
- www.shopto.net
4.4
Excellent
97K reviews
Asks customers to review
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Great deals and easy to use
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
TERRIBLE customer service, holding on to payments
I preordered a game and was assured if I chose the royal mail 24 it would arrive by release date at the latest. It didn't it was days late. Spoke to customer service, very rude and unhelpful, would not cancel order, would not refund, would not arrange collection and refused to take any responsibility whatsoever. On their site it says royal mail is 24.hours, then when you complain you are told rm24 is a 2-3day service and they could not see the hypocrisy of their conflicting estimates.
Paid for the return myself, it was received 6 days ago but now they have not refunded and will not even speak to the returns dept to find out what is going on. I have tracking but still no refund they keep fobbing me off with generic AI answers rather than dealing with the issue. Thank god I sent it back recorded. I am dealing with the bank to get my refund. Do yourself a favour and buy elsewhere, if there is an issue you will get 0 help from shopto, honestly worst customer service I have ever had the displeasure of dealing with.
Update.
Shopto put far far far more effort into responding to negative reviews than they do helping customers. Instead of this long reply they could have just processed my return!
They also lie through their teeth - my return with tracking was delivered 6 days ago. Their own help page says returns take 48 hours hence my query. And no they STILL haven't refunded me.
Yes I called you bloody useless and im sorry this hurt your feelings, im sure you will go take it out on another one of your customers to make you feel better.
P.s. if you know rm24 can take 1-3 days why why why do you send games out a few hours before release? This is your failure and instead of putting things right this is what customers can expect. This review is the only way to message shopto without using live chat service which is as I stated useless, they say no to every question and request, it is like talking to a carpet.
Another update
Shopto your attempt to report my review for harmful or illegal content was unsuccessful, I bet you do this to the many many bad reviews you receive on a daily basis.
July 27, 2026
Unprompted review
Reply from ShopTo
We were unable to cancel your order, because the item had already been passed to the delivery carrier, you selected delivery by Royal Mail
You appear to be confusing what Royal Mail call their service, with the timescale they also denote items are normally delivered within
Royal Mail ie the delivery carrier you selected, calls the service you selected, Royal Mail 24, because the overwhelming majority of items that are shipped via this service, are delivered on the next working day after the item has been shipped/dispatched to Royal Mail
Royal Mail does not provide a next working day guarantee & they denote items sent via this service, should be delivered in 1-3 working days, hence why that information & delivery estimate timescale is denoted/reflected within the basket on our site
The answers you received, were not AI answers, a colleague read & responded to your messages, to inform you that, once your return has been confirmed & processed by the returns address/warehouse, the team will then be able to action your refund
Your replies to our team, via our website livechat contact method, included swearing & being rude to members of our team, will not change our returns process nor the timescale it takes for your returned item to be processed/refunded
In one of your message you said "You have been useless, wont do anything couldn't care less blame everyone expect you" (sic) so for you to suggest our replies had been rude, when you don't appear to recognise your own rudeness & sought to browbeat members of our team to refund you, when the item had not at that time been returned to us/received back at our returns address/warehouse, was somewhat unfortunate on your behalf, as a business, we have processes to follow & the team members you spoke to, do not have any latitude to alter these processes & they do not deserve to be spoken to in the way you have done so, via multiple messages:our team have made clear the process thats required to be followed.Once this has been completed, we will be happy to issue your refund for the item you have returned
We are sorry to read that you feel any of our on site information or replies to your enquiries were conflicting, as there is no conflicting information we have provided:Please feel free to check & confirm with Royal Mail as to the delivery timescale expectation for the service you selected, when placing your preorder on site
To suggest that you have received no help from us, is disingenuous, we have replied to your enquiry & advised you of the process once the return has been received & that your refund will be actioned, in due course, once the return has been processed by the returns address/warehouse, a refund can only be actioned once the warehouse has checked the item that was returned, is the same item that was shipped out to you & that it has been returned in 'as new' & re-sellable condition, as, of course, if you had ordered this item, you would not want to be sent out a damaged or incomplete item, thus checking the return forms part of the process
In reply to your edited/updated review, where you have accused us of lying (with zero evidence) as you appear to have not read our on site help page info, we will post here, the relevant info :- We aim to process returns within 48 hours of receipt. This estimate can vary though over busy periods such as Christmas.
As we have stated, on a number of occasions, once your return has been checked & processed, your refund will be actioned:should the returns address/warehouse find any issue with the item you have returned, they will inform us & we will update you accordingly
Apologies that this reply is 'long', unfortunately, due to your repeated ignorance of what we have already informed you & the on site information you have ignored or chosen to misread/misinterpret, it became necessary to provide what you term a 'lengthy' reply
Many bad reviews on a daily basis ........ you appear not to be able to read, nor count unfortunately
Great prices and quick delivery
July 20, 2026
I mean worked for me I got £70 pen gift…
I mean worked for me I got £70 pen gift card for £60 and used it to get bo2 and bo1 with all dlc and ps plus :)
August 2, 2026
As always informed and delivered with…
As always informed and delivered with perfect timing 👌
July 21, 2026
£100 PSN Voucher for £85!
I purchased a £100 PSN Voucher for £85! So I was able to buy the Ultimate Edition of GTA VI for a huge discount!
August 2, 2026
Great Service
Order PlayStation Gift card and arrive in email/order page within 5 mins. Happy to use them again.
July 31, 2026
Good as always
July 19, 2026
Good delivery but messed up free DLC
Order delivered on release day, but didn't come with the pre-order DLC. Had to chase them up...and they didn't have any idea as to the problem. Apparently, they had the chase the supplier and just over 24 hrs later, the pre-order code was available. Not the worst experience, but far from the best.
July 27, 2026
Reply from ShopTo
Hello
Yes. that is correct, in this instance, due to the code not being provided, automatically via your Shopto account, we contacted the supplier of the item to request additional codes, as they did not, initially provide sufficient codes, to seamlessly allow yours to be supplied:upon clarification with the supplier, additional codes were obtained & supplied via customer accounts as appropriate
Apologies for any confusion and or disappointment caused by the slight delay in provision of your preorder/bonus item
We hope you are enjoying your item & that we will see you on site again soon
Excellent savings!
Some geuinine money to be saved on this site, would highly reccomend.
July 31, 2026
The best place for PSN credit…
The best place for my PlayStation credit. Best price and ready in minutes.
July 28, 2026
10/10
I buy vapes regular here fast delivery amazing range and customer service are a pleasure to talk to
July 30, 2026
Reply from ShopTo
Hello
Thank you for your review, however, it appears you have inadvertently mixed up your review invites/orders, as we do not sell vapes, we offer videogames, both physical & digital items
Great Place to get Digital Codes for…
Great Place to get Digital Codes for PSN or XBOX live.
ShopTo is always my go to place for Codes they usually cant be beaten on price. the code is sent straight away and easy to find.
Never had any problems with these Guys!
July 23, 2026
Simply amazing cheapest out there
July 11, 2026
10/10 all round - Don’t just stick to the same rainforest, give smaller retailers a chance
Reliable (fast dispatch and delivery) & truth worthy (exactly as described), combined with value, making it a 10/10 experience all round. Thank you !
July 30, 2026
Speedy Digital Goods
As expected, Ordered a code got it instantly and it worked. Shopto always great and speedy service
July 29, 2026
Legit and reliable
July 29, 2026
Great website easy to use and fantastic…
Great website easy to use and fantastic offers
July 29, 2026
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