ShorelineOBX Rentals Reviews 

280
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I would give it a zero but that isn’t an option I paid 4000$ for a week at a cottage listed under oceanfront.The house is nice but there is no ocean anywhere that is accessible for many miles there is... See more

Rated 1 out of 5 stars

The worst ever company to deal with. They double booked the house we rented months earlier and promptly cancelled our reservation 6 weeks before our vacation. The owner, Ken, his wife, Laura lied re... See more

Rated 1 out of 5 stars

We had a daily insurgence of ants all over the counters in the kitchen, the couches and chair cushions were stained and dirty, the air vents and curtains looked like they hadn't been cleaned in years.... See more

Company replied

Rated 1 out of 5 stars

I wrote a review already. Our experience with Shoreline OBX rentals itself was great. Our experience with the house itself was not so great, The house itself had the perfect space for our family... See more

Company replied

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1.1

Bad

TrustScore 1 out of 5

280 reviews

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1.1

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(280)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great house

Great house! Family had a great time. Only issue was with the WiFi. Kept getting knocked off.

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Glad you enjoyed David! Seventy Steps is a great house and we'd love to have you back again next year!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Shoreline OBX was OUTSTANDING!

Shoreline OBX was outstanding to work with. They assisted us on very short notice. We had the best vacation in Corolla this year! The price was excellent. The service the best and the staff the friendliest. We will definitely contact them again next year for our vacation!

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

It was our pleasure Mary! We look forward to assisting you again!

Sincerely,
ShorelineOBX

Rated 3 out of 5 stars

The area we stayed in was super cute…

The area we stayed in was super cute and nice. We like Nags Head and Kill Devil Hills much better though. WE like to be around everything, and we enjoy being right on the beach.

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Kelly,

Thanks for leaving a review! We appreciate your feedback, and will gladly assist you in finding a great place in Nags Head or KDH for your next vacation.

Hope to see you again soon!

Sincerely,
ShorelineOBX

Rated 3 out of 5 stars

Our beach house was nice and we enjoyed…

Our beach house was nice and we enjoyed our time there. However, we did find roaches upon check in. I messaged the maintenance email on Sunday morning. An exterminator didn't come to our beach house until Wednesday. We were just disappointed that it took so long. Again, house was nice, location was great. Pool and hot tub were an added bonus.

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Jessica, we truly apologize for them not arriving sooner. We immediately contact the vendors as soon as an issue is reported. We certainly appreciate you notifying us and are glad you enjoyed your time here!

We look forward to seeing you again!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

The house was great

The house was great. The bed linens and towels were good quality. The kitchen was well equipped. An issue with one air conditioning system was quickly serviced. Nice vacation week.

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Thanks for sharing Mary! Glad you enjoyed your stay, we hope you will join us again next year in this lovely home!

Sincerely,
ShorelineOBX

Rated 3 out of 5 stars

The condo we rented was clean but very…

The condo we rented was clean but very old finishings. When we walked in it smelled very musty. It was just the two of us for 8 nights and we were given three bath towels. We did receive a welcome bag of a couple rolls of toilet tissue, one roll of paper towels, a travel size bottle of dish soap and dishwasher tablets. We went immediately to the local store purchased more towels, candles, and hand soap. It was a nice location but had no idea our bldg was next to the public beach access. That was a bummer. I would not recommend this place to anyone.

August 6, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Thanks for taking a few minutes to leave a review Kelly. If we can assist in selecting another home for next year, please don't hesitate to reach out to us. We are here and happy to assist!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Very efficient

Very efficient, knowledgeable and accommodating. Good experience and they made everything clear and easy.

July 31, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Alisa: Thank you for nice review. We would love to have you as our guest again.

All the best from the beach,
Shoreline OBX

Rated 5 out of 5 stars

1 Trout Run review (jul13-20)

Our family really enjoyed our stay at 1 Trout Run. (jul13-20). The house is beautifully decorated and very close to the beach access. The pool was used daily , as the temps were in the 90's every day. Just one hiccup.. we didn't have any towels or sheets when we arrived. But, that was remedied quickly with a call to your office. We'll definitely consider staying at this home again.

July 31, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Maggie, Thanks so much for sharing your experience at SS-5 One Trout Run! We are glad you enjoyed the location, decor, and pool and hope you will come back to enjoy a future vacation at this great home in the OBX! We enjoyed having you as a guest, and appreciate your understanding regarding the linens.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Customer Service Stars

Shoreline clearly works hard to make their customers happy! Jennifer was super responsive and helpful every step of the way in our rental process, as was Mike when we had a couple of maintenance issues. Those issues are to be expected when people are constantly coming and going through the rentals. What was unexpected was the way he went out of the way to make sure we were satisfied. I would definitely rent from Shoreline again.

July 31, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Thanks for sharing Peggy! We strive to make every experience a great one!
Thank you for being our guest, we hope to see you again soon!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Sunny Business

House was great.
Views were wonderful.
Very nice pool.

July 30, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Glad you enjoyed your stay at Sunny Business Michele!
We hope you will come back to enjoy it again next year......

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

We were given great direction from the…

We were given great direction from the OBX staff and found WHL-30 Oom.... at the Edge to be all that was promised. Very clean, well maintained, great location and wonderful house.
When we arrived, everything was in it's place and everything worked. . We want to go on vacation, to be on vacation and not have to call the rental agent with a list of items that need attention.The owners do a great job of keeping the home in good order and if that's important to you, this is a great property to consider. Close to everything, but delightful if you just want to stay in.

July 30, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Thanks for taking the time to leave a review Norm! We are glad you enjoyed your stay in this lovely home where pride of ownership is evident. We look forward to seeing you again soon!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Shoreline OBX is a joy to work with

Shoreline OBX is a joy to work with! The are by far the best rental company I have had the pleasure of working with - and I have dealt with a lot of them! Any issue we had was addressed promptly. In addition, I thought I had left my keys behind and Lee and the cleaning crew went out of their way to search the house to locate them (unfortunately they weren't found, but not their fault!). Overall we are very happy with our experience.

July 30, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Crystal, Thanks so much for taking a few minutes to share your experience! We are glad you enjoyed your stay and would love to have you join us again for your next vacation! We were happy to help look for your keys, and we're sorry they didn't turn up!

Thank you for being our guest! Hope to see you soon.....

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

Excellent experience!

The staff was great during my process of renting our summer house. Lee was exceptional with ideas on things to do and see, places to eat and just all around friendly. Excellent experience!

July 30, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

It was our pleasure Crystal, please come back and join us again!

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

All was good with the exception of not…

All was good with the exception of not receiving the e-mail confirmation with the instructions for the day of our arrival. Upon arriving we called the office only to find out we had to turn around and go back to the office for the key information. This caused us to sit in another hour of traffic! After that vacation was good and enjoyed our first stay in OBX!

July 25, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Thanks for taking the time to leave a review Keith! We are glad you enjoyed your first stay in the OBX, and hope you will come back for many years to come! We so apologize for the mishap with your check-in info, please don't ever hesitate to call us with any questions.

Many thanks,
ShorelineOBX

Rated 5 out of 5 stars

Second time renting thru OBX

Second time renting thru OBX. Hot tub broke the week before our arrival. We were told when we arrived. Second time for this house & hot tub did not work 2 years ago when we were there. But, OBX kept us informed of delivery, install & electrician. They also spoke with the owner and got us a partial refund. Very much appreciated their time and attention. Thans OBX.

July 24, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

You are very welcome Sharon, and THANK YOU! We appreciate your understanding, and look forward to seeing you again!

Rated 3 out of 5 stars

The house was very dirty

The house was very dirty. My first day spent cleaning up So my family would be comfortable. The office had to send cleaning crew the next day to clean for more. It was that much dirt. The property is very beautiful, but it was not well kept. They wast my first two days. The first day I had to clean and second day, people come to clean, so we could not do much in house. They didn’t even give me any money back, at least part of the money that I paid for cleaning. We have second thoughts about renting from them. This is the second time this happened to us. The property and everything is good, but as far as cleans of the property, management need to be looked at closely. I think the cleaning crew rushes for check in and they don’t clean good. Also, most of the house we rent in past didn’t look like they get good deep cleaning before summer rental. Especially, the house we just rented. Unless this is improved, we are no longer rent from shoreline.

July 24, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Elizabeth, thank you for taking the time to leave a review. We strive to make each and every stay a great one! We apologize if the cleaning did not meet your expectations. We were quick to resend cleaners back out to ensure it was done to your satisfaction, and appreciate you commending the cleaners and how accommodating they were upon their return. We promptly addressed each and every concern you brought to our attention to include pressure washing the exterior, cleaning the carpets & upholstery, responding to your daily calls about where to find a fitness center, discussing frogs, etc. We are sorry if you did not enjoy your stay.

Sincerely,
ShorelineOBX

Rated 5 out of 5 stars

4th of July 2019 vacatuib

Great customer service!!

July 24, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Barbara: We appreciate the nice review. Please be our guest again.

All the best from the beach,
Shoreline OBX

Rated 2 out of 5 stars

We rented NH-1Bachus

We rented NH-1Bachus. Floors and counters dirty. Roaches and ants al over this property! Staff very kind.

July 23, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

We are so sorry Angela...... this home is cleaned and maintenance performed outside of our program as arranged by owner. If you would like to join us again, we will be happy to help you select another home that is sure to please.

Sincerely,
ShorelineOBX

Rated 3 out of 5 stars

The house needs a lot of help

The house needs a lot of help. I was very disappointed with the house and the cleanliness. It was dirty and many things in the house need to be replaced. My 4-year-old granddaughter sat on one of the bar stools at the kitchen counter and it completely fell apart. Luckily she wasn't hurt bad, but I could see that happening. We actually put them on the back deck so no one would try to use them. The decks were sketchy, to say the least. We would limit the number of people that would go out onto the decks together - for fear it would fall down. There was no deck furniture anyway. One lone plastic chair on the front and one chair on the back deck. Refridgerator is too small and has no ice maker. Had one issue that we needed to contact management about and it was addressed ASAP. Braxton was a super nice guy and apologized for not being able to fix the problem. Even though he couldn't fix the issue on the first visit, eventually, the internet was fixed. Not a big problem because it was a family vacation.
Had no issues with Shoreline OBX management. They were always helpful and friendly.
Even though the house needs MANY repairs, we had a great vacation. Put us anywhere and we'll make it work. It was wonderful to be able to bring our dogs and my family enjoyed being together.

July 23, 2019
Unprompted review
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Reply from ShorelineOBX Rentals

Hi Tammy, Thanks so much for taking the time to leave a review. We are happy to hear you had a great vacation with your family (including your dogs)! We certainly value the feedback you shared and will address accordingly.

Sincerely,
ShorelineOBX

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