Shout! Factory Reviews 

13,047
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of unique films, including cult classics and special editions, often with excellent artwork and exclusive physical media. Many appreciate the high quality of products, noting pristine image and audio transfers, with items arriving in perfect condition. The ordering process is easy, with fair pricing and good sales, and delivery is often fast, timely, and well-packaged. However, some people mentioned that shipping could be slow, with orders taking weeks to dispatch and little communication on status. Other reviewers were disappointed by the absence of posters or slipcovers, and a few reported issues like lost or incorrectly delivered orders, sometimes with website tracking difficulties.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the quality of items, their packaging, and the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping times and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Price

Customers consistently note positive experiences with price, often finding reasonable and great pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their customer service has done a complete turnaround from years ago, in the positive. I had orders fulfilled and/or fixed immediately and received items within a week. Even had a failing disc repla... See more

Rated 5 out of 5 stars

Just hosted two weeks back to back horror movie marathons in my garage that I converted into a movie theater specifically for cult classic movies. Hosting was the perfect excuse to buy some movies aga... See more

Rated 5 out of 5 stars

First time shipping from Shout Factory amd I was impressed at the quality, especially from the Friday the 13th collection!!! Lots and lots of extras and the image quality was top notch. Shipping was... See more

Rated 5 out of 5 stars

Shout! Factory continually produces content that I need in my physical media collection! Ordering is easy and always at a good price. it's also easy for me to keep up to date with new product and up... See more


Company details

  1. Hobby Store
  2. Collectibles Store
  3. DVD Store
  4. Film and Video Producer
  5. Movie Streaming Service
  6. Movie Studio

About Shout! Factory

Written by the company

For over 20 years, Shout! Factory has redefined what it means to be an entertainment company for fans, by fans.

Through its beginnings, lovingly releasing and reviving beloved cult films and classic TV series, Shout! cultivated an uncanny ability to rediscover great content and applied these skills to producing and distributing fan-driven new releases that set the bar for independent entertainment.

Shout! Factory's extensive experience in a diverse array of genres has led to the launch of several well-respected properties, including Shout! Studios, Scream Factory, Mystery Science Theater 3000, Shout Kids, Shout Select and the streaming service Shout! Factory TV.

Capitalizing on both traditional and emerging digital platforms, Shout! Factory is a media company devoted to producing, uncovering, preserving and revitalizing the very best of pop culture.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(13,047)

699 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Could Shout from the Mountain Tops...

Well the movies and prices were already great. Items came fast, packed well, all items in excellent shape. That was already a great experience. I love everything going on here. Ya know, Criterion cases look kinda neat all lined up on the shelf, but the artwork lacks most of the time and I guess that works for the hoity toity, Gone with the Wind, Crash (not Cronenberg's masterpiece) movie crowd. The covers on these Shout/Scream cases, on the other hand? These are the Gone in 60 Seconds, Dredd seeing another Rom-Com, Mad Prince/Princess of Darkness, Thing-Blob-Stuff, Night of the Living Basket Case kind of awesome. This earns my eternal patronage. The kicker? Getting one of the most generous apologies I've ever even heard of, all over a tote bag. I'm sold. Shout gets the rest of my movie-buying business forever. I'd pay extra, but it seems like I'm not even going to have to do that. So you win, Shout. Customer for life.

October 22, 2025
Rated 5 out of 5 stars

Great Experience

I was able to get the Blu Ray at a great price even with shipping. I appreciated the updates on tracking/shipping.

October 23, 2025
Rated 1 out of 5 stars

Completely worthless

I'd leave less if I could. I put an order in over 10 days ago and it still hasn't shipped. I contacted 3 days ago and I still haven't heard from the store. My previous orders arrived with damage. There is no shortage of sites to get special edition movies from. I'd suggest buying from them.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sorely wanted to replace poor DVD with Blu Ray

Sweet sale netted me the Blu Ray of a very poor quality DVD I was looking to replace. Price was amazing given that this was a collection. Shipping was quick. Ordering painless. Watched Robotrix a previous night, and it was uncut, in its proper aspect ration and pristine.

October 23, 2025
Rated 1 out of 5 stars

Ordered during a sale for the first…

Ordered during a sale for the first time, after a week inquired about when they expect shipping and they stated 5-15 business days. When I let them know its already been longer than the 5 business days if they had a estimate of when it would go out they stated they didnt but could refund me if I wanted to cancel. I then inquired how long a refund would take since it wouldn't make sense to cancel if the refund was going to take the same amount of time to go through as it would take to just ship it I never got a response.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Shout

Shout! Factory have always been terrific to purchase from.
This was from September, and I believe it was for MST3K DVD sets I did not have. They arrived in perfect condition.

September 29, 2025
Rated 5 out of 5 stars

Various Titles

I love Shout Factory merchandise! It’s always made of the best quality and I especially love how they put some of those special additions together, with all of the extra extras!! Shout pricing is very fair, considering some of these special additions are worth hundreds of dollars!! Never disappointed with the packaging and the content! Keep up the good work Shout Factory!!

October 7, 2025
Rated 5 out of 5 stars

Halloween Horror Roulette Movie night Roster

Just hosted two weeks back to back horror movie marathons in my garage that I converted into a movie theater specifically for cult classic movies. Hosting was the perfect excuse to buy some movies again and Shout Factory was my first stop. Love the packaging and extra features. A true delight for any true fan of these movies/genres and a great price point.

September 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look