Their customer service has done a complete turnaround from years ago, in the positive. I had orders fulfilled and/or fixed immediately and received items within a week. Even had a failing disc repla... See more
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About Shout! Factory
Written by the company
Through its beginnings, lovingly releasing and reviving beloved cult films and classic TV series, Shout! cultivated an uncanny ability to rediscover great content and applied these skills to producing and distributing fan-driven new releases that set the bar for independent entertainment.
Shout! Factory's extensive experience in a diverse array of genres has led to the launch of several well-respected properties, including Shout! Studios, Scream Factory, Mystery Science Theater 3000, Shout Kids, Shout Select and the streaming service Shout! Factory TV.
Capitalizing on both traditional and emerging digital platforms, Shout! Factory is a media company devoted to producing, uncovering, preserving and revitalizing the very best of pop culture.
Contact info
1640 S. Sepulveda Blvd., Ste. 400, 90025, Los Angeles, United States
- info@shoutfactory.com
- www.shoutfactory.com
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Replied to 29% of negative reviews
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Fast shipping, great packaging, but expecting a slipcover.
My order was packaged great and it came in a timely manner, so I was pretty happy with the order overall. But what would have made my order 5 stars instead of 4 was that I was expecting a slipcover on a movie that did not come with one.
I Could Shout from the Mountain Tops...
Well the movies and prices were already great. Items came fast, packed well, all items in excellent shape. That was already a great experience. I love everything going on here. Ya know, Criterion cases look kinda neat all lined up on the shelf, but the artwork lacks most of the time and I guess that works for the hoity toity, Gone with the Wind, Crash (not Cronenberg's masterpiece) movie crowd. The covers on these Shout/Scream cases, on the other hand? These are the Gone in 60 Seconds, Dredd seeing another Rom-Com, Mad Prince/Princess of Darkness, Thing-Blob-Stuff, Night of the Living Basket Case kind of awesome. This earns my eternal patronage. The kicker? Getting one of the most generous apologies I've ever even heard of, all over a tote bag. I'm sold. Shout gets the rest of my movie-buying business forever. I'd pay extra, but it seems like I'm not even going to have to do that. So you win, Shout. Customer for life.
Great Experience
I was able to get the Blu Ray at a great price even with shipping. I appreciated the updates on tracking/shipping.
Completely worthless
I'd leave less if I could. I put an order in over 10 days ago and it still hasn't shipped. I contacted 3 days ago and I still haven't heard from the store. My previous orders arrived with damage. There is no shortage of sites to get special edition movies from. I'd suggest buying from them.
Sorely wanted to replace poor DVD with Blu Ray
Sweet sale netted me the Blu Ray of a very poor quality DVD I was looking to replace. Price was amazing given that this was a collection. Shipping was quick. Ordering painless. Watched Robotrix a previous night, and it was uncut, in its proper aspect ration and pristine.
Ordered during a sale for the first…
Ordered during a sale for the first time, after a week inquired about when they expect shipping and they stated 5-15 business days. When I let them know its already been longer than the 5 business days if they had a estimate of when it would go out they stated they didnt but could refund me if I wanted to cancel. I then inquired how long a refund would take since it wouldn't make sense to cancel if the refund was going to take the same amount of time to go through as it would take to just ship it I never got a response.
Shout
Shout! Factory have always been terrific to purchase from.
This was from September, and I believe it was for MST3K DVD sets I did not have. They arrived in perfect condition.
Great service
I love the service just incredible shipping and the posters are worth every penny. More 70's horror please
Easy ordering and great content
I didn't wait long to receive and it…
I didn't wait long to receive and it was expertly packed, arriving in perfect condition. Thanks!
Fast delivery of excellent product.
Great selection, great service
Great selection, no problems selecting the items we wanted. Shipping was fast and error free. Super happy with Shout! Factory, and will absolutely buy from them again.
Thank you, Shout! Factory.
I got a great deal on two discs I wanted, and the shipment reached me in record time.
I was definitely satisfied with this transaction.
GREAT MOVIES AND FAST SERVICE
Various Titles
I love Shout Factory merchandise! It’s always made of the best quality and I especially love how they put some of those special additions together, with all of the extra extras!! Shout pricing is very fair, considering some of these special additions are worth hundreds of dollars!! Never disappointed with the packaging and the content! Keep up the good work Shout Factory!!
Halloween Horror Roulette Movie night Roster
Just hosted two weeks back to back horror movie marathons in my garage that I converted into a movie theater specifically for cult classic movies. Hosting was the perfect excuse to buy some movies again and Shout Factory was my first stop. Love the packaging and extra features. A true delight for any true fan of these movies/genres and a great price point.
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