Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service and great quality
April 24, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
Thank you!!
Helpful, knowledgeable business and fast response times, very happy with my purchase. Thank you!
April 24, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
Reply from Showponyprep
Thanks so much for your wonderful review xx
Reply from Showponyprep
Thanks so much for your wonderful review xx
Fabulous service & top quality…
Fabulous service & top quality products. Always happy to give advice & let you pick up at the last minute.
March 26, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
Great product and just what we needed…
Great product and just what we needed though it's a pity re the extra customs charges they can be a sting in the tail
March 21, 2023
Reply from Showponyprep
Hi Lorraine,
Thank you for your lovely review, yes it's really frustrating isn't it about the customs charges, but unfortunately it's totally out of our hands. We are trying to set up retailers in the different countries we trade in so it can lessen the impact for each shipment so keep your eyes on the page for updates and let us know if you know of a great retailer that would be interested in stocking our products!!
Karlie xx
Just simply the best !
March 23, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
Reply from Showponyprep
Thanks so much for your wonderful review xx
Excellent customer service
Excellent customer service, bespoke made browband specific to our ponies requirements, excellent quality, beautifully packaged. Can't recommend highly enough.
January 1, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
I love showponyprep I've purchased lots…
I love showponyprep I've purchased lots of items and they always arrive on time in lovely packaging can't recommend them enough
March 14, 2023
Reply from Showponyprep
Thank you so much for your wonderful review Deborah - we always try hard to make your shopping experience super enjoyable xxxx
Amazing service as always x
February 27, 2023
Reply from Showponyprep
Thank you Vikki for being an awesome customer too!! Xx
Really helpful
Really helpful, had ordered wrong size. Replied very quickly to exchange.
Beautiful, quality browband
February 22, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
We found a browband for my daughter…
We found a browband for my daughter horse which goes with her dress
February 23, 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
The service was very personal prompt…
The service was very personal prompt and helpful. Will def use showponyprep again
February 3, 2023
Reply from Showponyprep
Hi Diane
Thank you so much for your custom, we always love it when our Australian customers take the time to leave us a review.
It proves our little family business is doing well across the pond - exciting times!
I do hope your shoes bring you lots of pleasure!
Karlie xx
Reply from Showponyprep
Hi Caroline
Thank you so much for your lovely review.
It means a lot.
Karlie xx
Karlie was absolutely amazing helping…
Karlie was absolutely amazing helping me to choose the correct tie and hair accessories for my daughter. I sent her a picture of our show jacket and we went from there. I have bought lots of different products from here and will continue to support such an amazing business.
January 21, 2023
Reply from Showponyprep
Hi Vicky
Thank you so much for your wonderful review! We truly appreciate the support you give us with Greg business.
Take care and have a fabulous season!
Karlie xx
Did not receive
February 1, 2023
Reply from Showponyprep
Hi Jennifer, it’s a real shame you’ve chosen to leave this review after our long (late night) conversation last night where I shared the tracking number and also advised that the tail was already in the USA. To attempt to speed up the delivery I had paid all fees and taxes in your country so it would be super fast and in fact ended up paying more for the courier than you had actually paid on the website.
Sometimes you just can’t please everyone, but I can hold my head high knowing we really did try and pull the stops out in getting this tail made and sent to the USA in a matter of 5 days.
The tail is showing as due to arrive with you today (US TIME) before 8pm
Many thanks
Great honest service
January 10, 2023
Reply from Showponyprep
Hi Tracy
Thank you so much for your lovely review.
Karlie x
Love purchasing goods from Karlie such…
Love purchasing goods from Karlie such fabulous service always & great products
January 20, 2023
Reply from Showponyprep
Hi Michelle
Thank you so much for your lovely review.
Karlie x
Item hasn't even been posted
Item hasn't even been posted. Iv sent a message regarding this and still not heard anything back
December 29, 2022
Reply from Showponyprep
Hi Amy
Thank you for your review.
I’m super sorry for the delay in getting your parcel out to you. We’ve been away on annual leave from the 28/12 to the 19/1 and due to security issues we were unable to publicise this across social media too much. We did place banners across the top of our website to confirm we wouldn’t be dispatching until the 19/20 Jan (but I also understand sometimes these communications aren’t the best)
I can confirm I packed your parcel and it is now in the post so should be with you in the next few days.
Huge apologies for the inconvenience we’ve caused with this delay.
Karlie x
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