THE ATTITUDE OF THE MANAGER IS UNPROFESSIONAL
The attitude of the manager is unprofessional. I ordered a Mothers Day dinner for my 98 year old mother and grubhub neglected to pick it up for delivery. After waiting 2 hours after the scheduled delivery time and attempting to get a the delivery made I was told by the "manager" of Shrimp House it's not his problem! My mother is just a few blocks down the street.
BAD ATTITUDE AND NOT A WAY TO TREAT A CUSTOMER!
Reply from Shrimp House - Arcadia
Wrong! That is not fair. I am sorry that you experienced so many problems with getting your order to your Mom. I talked to my manager concerning your experience. He called me when he talked to you. When you called and explained to me earlier you were ordering a dinner for your mom from out of state with Grubhub and they had put the mountain time zone you were in, and not the pacific we were in that we would change the pick time from 2 to pm. We did that, Grubhub came in at 2 and we informed them of your request and told them to come back at 4. We can not call Grubhub directly and change your time, it HAS to be from you, the transaction is between you and Grubhub, not US. It seems your anger should be directed at Grubhub. We made the dinner at 4 and they did not come to pick it up. We had to throw that dinner away. We offered to cook another one, but Grubhub made it clear YOU had to cancel the original one and reorder it. We use delivery services for the convenience of our guests, it costs us 20% of the money we collect to use them. We use them because the liability exposure in CA is broad. If our employee gets hurt delivering we are liable for them or anyone else hurt. You insisted we deliver it but we could not with the insurance policy we have. We did everything we promised, lost money on the food we threw away and now have been given a bad review ALL because GRUBHUB could not meet your requests.