Shutters Direct Reviews 

364
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

This company and all of it's associated other companies are rip off merchants. Interior Goods Direct are the parent company so beware they share the same customer service team across t... See more

Rated 5 out of 5 stars

Feel like we are living the New England dream. Bright and airy during the day perfectly dark at night much better than our old black out blinds. Easy to follow on line video for installation. Real... See more

Rated 5 out of 5 stars

Thought we would try self- installing for the first time with our small square-ish en-suite window. Straight forward instructions and delightful result. Will order again in the future for larger windo... See more

Rated 1 out of 5 stars

I ordered 4 shutters in Feb 2020, at time of writing (14th Dec) I am still missing 2 shutters and they've just told me they've re-ordered them with a 10-12 week lead time, so I'm expecting them in Feb... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Long-lasting and incredibly stylish, our shutters are sturdy solutions to covering your windows. They help to reduce the amount of dust build-up in a home, thanks to them not being made from fabric like curtains or blinds, and guarantee beauty and satisfaction for years to come.


Contact info

3.5

Average

TrustScore 3.5 out of 5

364 reviews

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3.5

All reviews

(364)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinding Simple!

Easy to order - easy instructions regarding measuring - arrived well wrapped and in perfect condition. All screws etc for fixing, easy online instructions to fix.

December 3, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, although waiting time is quite long.
If you are measuring inside a recess be careful as I measured slightly under but they take off a few millimeters which I didn't see when getting a quote.
The beading around the front is the only thing, it was 4 bits of double sided tape which could be better thought out, even if it were at the corners.
Otherwise very good and would use them again.

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Such an easy company to work with

Such an easy company to work with, either online as i ordered or on the telephone when i had a query. Excellent value, really good quality, simple to fit and they look amazing.

November 26, 2019
Unprompted review
Rated 3 out of 5 stars

Shutters arrived damaged which was…

Shutters arrived damaged which was unfortunate. Delivery took 13 weeks and when I asked for an update on delivery dates I was told this wasn't possible which wasn't very helpful.

However the shutters are well made and fitted perfectly. Worth the money.

November 12, 2019
Unprompted review
Rated 4 out of 5 stars

The final product is wonderful, delivery not so much.

The final product is wonderful. The shutters are skillfully made and add a real lift to the front of the house. I would definitely buy again.

The only issues I have found are with the lack of instructions for fitting outside of the recess (a lot of help if you are fitting inside). You could definitely do with updating your video to include all types of fitting. However once you have figured out what you are doing its very easy.

The real downside to this was the delivery service from Tuffnells. It was very poor. No idea of when the shutters would be delivered until I received a phone call from the driver asking why I wasn't home. Noted you are sent tracking info but this was lacking in helpful information.
Despite giving the driver instruction to deliver to the back of my house, he left the large, heavy and expensive parcels in the shared access.

November 5, 2019
Unprompted review
Rated 4 out of 5 stars

Happy with the product

Happy with the product, fits well, looks very nice. Easy to fit comes with all the fixings. Well packaged. The only moan is how it takes 10-12weeks to make and deliver.

October 31, 2019
Unprompted review
Rated 2 out of 5 stars

The shutters themselves were amazing…

The shutters themselves were amazing and easy to install. However I was given next to no notice for delivery I called and asked if they could change it they said no and I if I did want to change it they would charge me for delivery. So I travelled 40 miles home from work to find they had been dumped by my backdoor.

October 30, 2019
Unprompted review

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