the support leading up to choosing which qoute. The wait was a long time because coming from china. But well worth it the fitter did a great job and explained after care etc spare slats etc. They look... See more
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Review summary
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Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
Company replied
From start to finish the whole operation was carried out withno fuss and was very professional. Tom the installer was excellent he did a first class job as can be seen by the 1st class installation.... See more
Company replied
Both the initial visit and the subsequent survey were conducted by helpful and efficient individuals. The installation took place 16 weeks later as planned , and the fitter was professional and effici... See more
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Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely disappointing experience with…
Extremely disappointing experience with Shutters Up and a very poor first impression. I booked an appointment with Shutters Up two weeks ago to provide a quotation for shutters. I made it clear from the outset that the appointment specifically needed to be today, and everything was arranged on that basis. Unfortunately, just one hour before they were due to arrive, I was contacted to say the appointment was being cancelled due to illness. Of course, I appreciate that people can become unwell unexpectedly, however I work in a sales based industry myself and there is no chance I would simply allow a pre arranged appointment to go to waste without first doing everything possible to move diaries around, find cover or work out an alternative solution for the customer, particularly when the appointment had been booked two weeks in advance. What makes it even more frustrating is that I had already been let down by another shutter company this week. Shutters Up were probably the company I was most likely to use, so this has potentially cost them the business. First impressions really do count. If an appointment for a quotation can be cancelled just an hour beforehand, it naturally makes me question how reliable things would be once you have actually placed an order and are relying on them to turn up and carry out the work. I am now left trying to find another company at incredibly short notice after being let down twice in the same week. A real shame, as I was genuinely expecting to be placing an order with them.
August 14, 2026
Unprompted review
Reply from ShuttersUp
Good Afternoon Finley,
We’re incredibly sorry for the disappointment and frustration we’ve caused, especially as you had specifically arranged this appointment two weeks in advance and had already been let down by another company earlier in the week. We completely understand why this has left you feeling so disappointed with us, and this is certainly not the first impression we ever want to give.
Before contacting you to cancel, we genuinely did everything we could to avoid letting you down. We tried rearranging other appointments and explored whether another member of our team could cover your appointment. Unfortunately, despite those efforts, the circumstances were beyond our control and we simply weren’t able to find a way to attend.
We appreciate that receiving a call just an hour before your appointment was extremely frustrating and inconvenient. We did offer an alternative appointment date, but completely understand that this wasn’t workable for you and that, having kept today free specifically for us, rearranging wasn’t the solution you needed.
We’re also very sorry that this experience has caused you to question our reliability should you place an order with us. We take our commitments to our customers extremely seriously, and we’re genuinely disappointed that circumstances outside of our control meant we weren’t able to demonstrate that to you today.
Please accept our sincere apologies for letting you down and for the inconvenience this has caused. We completely understand your disappointment, particularly given the circumstances, and we’re very sorry that we weren’t able to provide the experience you rightly expected from ShuttersUp. We wish you all the best with your project moving forward.
Many Thanks,
- The ShuttersUp Team
Fantastic product
Fantastic product, and the company is a pleasure to do business with
August 12, 2026
Unprompted review
Reply from ShuttersUp
Hi Inger,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that you’re happy with the product and have found our company a pleasure to do business with. We truly appreciate your support. Thank you so much for your fantastic feedback!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
the staff are polite and have…
the staff are polite and have effectively communicated with me each time I made a phinecall
August 3, 2026
Unprompted review
Reply from ShuttersUp
Hi Edith,
Thank you for choosing ShuttersUp to install your shutters!
Thank you for your positive feedback. We’re pleased to hear that you have found our staff polite and that they have communicated effectively with you each time you have contacted us by phone. We really appreciate you taking the time to share your experience.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
1000% company
What a good job the company done. Very helpful an always keeping in touch wiv u.either by phone or email. Excellent job done at my home. Bradley the fitter give him defo 10/10. Well tidy a very polite fella.so I’ll give the company a 10/10.
August 6, 2026
Unprompted review
Reply from ShuttersUp
Hi Steve,
Thank you for choosing ShuttersUp to install your shutters!
Thank you so much for your fantastic 10/10 review! We’re delighted to hear that you were so pleased with the service and that we kept you updated throughout the process. We’ll be sure to pass your kind words on to Bradley, he’ll be thrilled to know you were happy with his work, professionalism and tidiness. Thanks again for choosing us!
Thank you for your review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Perfect blinds and seamless service
Seamless from beginning to end.
The fitting was fast and clean and the finished product looks beautiful...only up 2 weeks but they appear robust.
Can't recommend this company highly enough
August 11, 2026
Unprompted review
Reply from ShuttersUp
Hi Jane,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that everything went seamlessly from start to finish and that you’re so pleased with the finished result. It’s great to know the fitting was quick, clean and left you with a beautiful end product. We really appreciate your recommendation and thank you so much for your fantastic review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent service by Michael Meakin
Michael provided an excellent service from the first measuring appointment, right up to processing my order. He provided the service with a smile and such pleasantness, adding a personal touch to my experience by being a phone call and text message away to answer any post order queries. I would recommend Shutters Up if you require a smooth, quick process to order bespoke shutters, thanks to the positive experience I’ve had with Michael!
August 7, 2026
Unprompted review
Reply from ShuttersUp
Hi Khadija,
Thank you for choosing ShuttersUp to install your shutters!
We’re thrilled to hear that Michael made your experience so smooth and enjoyable from the initial measuring appointment right through to processing your order. His friendly approach and willingness to always be available to answer your questions are exactly the kind of service we pride ourselves on. We’ll be sure to pass your kind words on to Michael. Thank you for recommending Shutters Up, and thank you so much for your wonderful review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
All round great service
All round great service. From first appointment through to install, would definitely recommend. Absolutely obsessed with my shutters!
July 15, 2026
Unprompted review
Reply from ShuttersUp
Hi Mikaela,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear you had such a great experience from your first appointment right through to installation. It’s fantastic to know you’re absolutely obsessed with your new shutters, that’s exactly what we love to hear! Thank you for recommending Shutters Up and thank you so much for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Shutters Up - Great Service
Family had already had a great experience with Shutters Up, which is why we went with them. The team have been really great from start to finish. Everything is explained to you, and yes you do have to wait up to 16 weeks, but the quality of the shutters are fantastic. These are made to fit your windows exactly which is why it can take that time. Lastly I would just like to praise our fitter Oliver. He was amazing, the shutters look fantastic and he cleaned away all mess.
July 31, 2026
Unprompted review
Reply from ShuttersUp
Hi Kevin,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear you had such a positive experience with Shutters Up from start to finish, and that you’re so pleased with the quality of your shutters. We really appreciate you taking the time to mention Oliver too, we’ll be sure to pass on your lovely feedback to him. It’s great to hear he left everything looking fantastic and clean and tidy. Thank you again for choosing Shutters Up and for your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great Customer service by Michael…
Great Customer service by Michael Meakin.
Very helpful and informative when we ordered our shutters.
July 25, 2026
Unprompted review
Reply from ShuttersUp
Hi Claudio,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that Michael provided such great customer service and was helpful and informative throughout your shutter order. We’ll be sure to pass your kind words on to him. Thank you so much for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Fabulous design consultation experience
We are in the process of selecting shutters for our house and approached ShuttersUp having seen their reviews online and the range of products on offer. We had our design consulation meeting with Michael M and we were so impressed by his professionalism, experience and patience. He showed us the samples of the different types of products available and helped us decide on which were suitable for us. We would strongly recommend ShuttersUp based on our initial design consultation alone. We have placed the order to have shutters on all of our 7 windows and looking forward to the installation - each window is unique and nothing is a challenge for the company - which was re-assuring. They are also very competetive on price, having received comparable quotes. Excellent first impressions. Thank you Michael.
July 24, 2026
Unprompted review
Reply from ShuttersUp
Hi K T,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that Michael made your design consultation such a positive experience. It’s great to know his expertise and patience helped you choose the right shutters for your home, especially with seven unique windows. We really appreciate your recommendation and look forward to completing the installation for you. Thank you so much for your fantastic review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Would definitely recommend shutters up
Would definitely recommend shutters up. Service & instillation was excellent. I’m very happy with the finished result.
July 23, 2026
Unprompted review
Reply from ShuttersUp
Hi Geraldine,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear you were so happy with the service and installation, and that you’re pleased with the finished result. We really appreciate your recommendation and thank you so much for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great local company Kept up to date…
Great local company Kept up to date with delivery and installation
Wished we had shutters done years ago They have made such a difference to temperature in all three rooms
Simple to adjust louvres and cleaning is quick and easy.
Thank you
July 1, 2026
Unprompted review
Reply from ShuttersUp
Hi Maggie,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear how much of a difference your new shutters have made, especially to the temperature in all three rooms. It’s great to know you’re finding them easy to adjust and clean too. We really appreciate your kind words and support for our local company. Thank you so much for your fantastic review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent experience throughout
From the outset contacting ShuttersUp until installation the experience with this company was excellent. The quality of the shutters is very good and the guarantee shows the company are confident in their product. We would definitely recommend ShuttersUp.
July 17, 2026
Unprompted review
Reply from ShuttersUp
Hi Sally,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that your experience with Shutters Up was excellent from start to finish. It’s great to know you’re so pleased with the quality of your shutters and that our guarantee gave you added confidence in your purchase. Thank you so much for your fantastic review and for your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Beautiful shutters and excellent service.
Shutters Up have been a joy to deal with from beginning to end. From the first initial enquiry to installation everything has been conducted in a professional manner. We are delighted with the final result and the care and attention to detail taken during the installation. Would definitely recommend.
June 30, 2026
Unprompted review
Reply from ShuttersUp
Hi Dr Foster,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that you found Shutters Up a pleasure to deal with from your initial enquiry right through to installation. It’s fantastic to know you’re so happy with the final result and the care and attention to detail from our installation team. Thank you so much for your wonderful review and for your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Everything was good
Everything was good, the guy arrived on time and started work . The installation was completed on the day as promised. The shutters fit excellently. This is due to the guy who came and measured and advised us of the best layout. We are well satisfied and would use this company again.
July 6, 2026
Unprompted review
Reply from ShuttersUp
Hi Lynne,
Thank you for choosing ShuttersUp to install your shutters!
We’re delighted to hear that everything went smoothly, from the measuring and advice through to the installation. It’s fantastic to know the shutters fit perfectly and that you’re so happy with the finished result. We really appreciate your kind words and would be delighted to work with you again in the future! Thank you so much for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Perfect privacy, light and coolness control and amazing look
The whole process was very simple and straight forward with no hassle in between. I felt Shutters up is a very well organised company, everything went smoothly from 1st meeting with measuring up to being shown how to use the shutters once installed. All technicians were very professional and I am so pleased I could trust them all along. I would definitely recommend Shutters up as they dealt with my project with serious and professinalism and the outcome looks incredible! Once the shutters installed, my flat looks transformed with a lovely villa look impression.
I now have much more privacy, I am able to control the natural light through my French windows to insure maximum coolness from the sun and perfect privacy!
June 29, 2026
Unprompted review
Reply from ShuttersUp
Hi,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear you found the whole process smooth and professional from start to finish. It's wonderful that your new shutters have transformed your flat while giving you the privacy and light control you wanted. Thank you so much for your lovely review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Reply from ShuttersUp
Hi Mani,
Thank you for choosing ShuttersUp to install your shutters!
We're so pleased to hear that David provided the perfect service. We'll be sure to pass your kind words on to him, he'll really appreciate the recognition.
Thank you for your review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Repeat order
This is our second order with ShuttersUp. The customer service, quality and fitting was excellent from start to finish.
June 26, 2026
Unprompted review
Reply from ShuttersUp
Hi Jax,
Thank you for your lovely review and for choosing ShuttersUp to install your shutters again!
We're thrilled to hear that your second experience with us was just as positive as the first. It's fantastic to know that our customer service, the quality of our shutters, and the fitting process all met your expectations from start to finish.
We truly appreciate your continued trust and support, and we hope you enjoy your new shutters for many years to come!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Best in class
Best in class from initial appointment booking to installation. I felt looked after from start to finish.
They look great and worth every penny.
I wouldn’t go anywhere else for shutters!
June 17, 2026
Unprompted review
Reply from ShuttersUp
Hi Beckett,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear you felt looked after from your initial appointment right through to the installation. It's wonderful to know you're so pleased with your new shutters and feel they're worth every penny. Your recommendation means a great deal to us, and we're honoured that you wouldn't go anywhere else for shutters.
Thank you so much for your fantastic review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Had excellent service from the initial…
Had excellent service from the initial measuring, by Ben to the fitting, by Tom. Everyone, including the final measurement man has been punctional, polite and friendly.
June 17, 2026
Unprompted review
Reply from ShuttersUp
Hi Barbara,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you had an excellent experience from start to finish. Ben, Tom and the rest of the team will be thrilled to know their punctuality, professionalism, and friendly service made such a positive impression.
We really appreciate your kind words and your recommendation. Thank you for your kind review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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