On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Patient and helpful to the very last…
Patient and helpful to the very last minute ,this is a service I would always recommend .
February 7, 2026
Very well received at the airport
LoVery well received at the airport. The transporte to the destination very quick and confortable. I can really recommend It to anyone.
February 6, 2026
Everything was perfect
Everything was perfect! Well organise, easy to book and clear comunication!
January 31, 2026
Unprompted review
The scottish driver that picked us up…
The scottish driver that picked us up at Alicante airport and dropped us off at Benidorm was a lovely man.
We got the same driver on the wsy back too and it was a pleasure talking to him.We will definitely book again for our next upcoming trip.
February 1, 2026
Too long
From airport to hotel, it took 2 hours 30 min. Too long. They should divide the group in 2 parts
January 28, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the transfer from the airport to your hotel took longer than expected and that this caused frustration at the start of your stay.
We completely understand how tiring it can be after a long flight to wait and spend additional time on the road. For this booking, the transfer arranged was a shared shuttle service, which means the vehicle may wait for other arriving passengers and make multiple stops along the way. This can unfortunately result in longer transfer times, especially during busy arrival periods.
Once again, we apologize for the inconvenience caused and thank you for your understanding. Your feedback genuinely helps us improve our service, and we hope the rest of your experience with us was enjoyable.
Professional…
Have used shuttle direct for years about 10 and they work hard to please passengers. The bus times have all been quite near the times stated and they have never failed to turn up
January 27, 2026
Good experience
The driver arrived on time and was very helpfull.
Also gave us rundown on some of the local attractions.
Was a very stress free experience
January 26, 2026
Tenerife Experience. Did not use booking from Tenerife Sur…
Did not use booking from Tenerife Sur to Los Cristianos as I would have to wait 30 mins. Did avail of the return journey.
January 19, 2026
Bus conductor was very pleasant.Only…
Bus conductor was very pleasant.Only fault I had was that I.iwas first on the bus and very last off.
January 26, 2026
Reply from Shuttle Direct
Thank you very much for your kind words — we’re delighted to hear that you found the bus driver pleasant and welcoming.
We’d also like to clarify that a shared shuttle transfer was booked for your journey, which can result in a longer travel time as multiple pick-ups and drop-offs are included along the route. We understand that being the first passenger on and the last off can feel inconvenient, and we truly appreciate you sharing this feedback with us.
Your comments are valuable and help us continue to improve our service. Thank you again for choosing us, and we hope to have the pleasure of welcoming you again in the future.
Timely and clean .no.problem.
Collection was on time in what appeared a new / very clean bus.
The driver made good.progress and clearly knew her route.
The only issue I have with the service is that I never received the email confirmation of pick up times as stated which does cause concern.
January 26, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us.
We would like to clarify that your booking was for a shared shuttle transfer. For this type of service, it is mandatory for passengers to contact the service supplier prior to travel to reconfirm the exact pick-up time and pick-up point, as these can vary depending on routing and other passengers.
We are pleased to hear that the collection itself was on time and that the vehicle met your expectations. Your comments regarding the cleanliness of the bus and the driver’s professionalism and route knowledge are greatly appreciated and will be shared with our service supplier.
Once again, please accept our apologies. Thank you for choosing our service, and we hope to have the opportunity to assist you again in the future.
Very good price and excellent service
Very good price and excellent service. Polite reliable and comfortable journey. Thank you
January 25, 2026
Shuttle bus transfer
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus transfers. Use this service every time in Lanzarote.
January 25, 2026
Excellent service from this company.
Driver turned up exactly on time. He was courteous and helped with our luggage. The journey was smooth and the transport was immaculate. Highly recommended!
January 20, 2026
I had no major problems
I had no major problems. The only inconvenience was, I was dropped off a 10 minute uphill walk from my accommodation. I'm 76. However, I'd definitely recommend your company. Vehicle spotless, meeter and drivers very pleasant and helpful.
January 18, 2026
Reply from Shuttle Direct
Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind words about the vehicle, as well as the professionalism and helpfulness of the meet-and-greet team and drivers.
We are sorry to hear about the inconvenience you experienced with the drop-off location. We understand that a 10-minute uphill walk can be challenging, especially at your age, and we sincerely apologize for any discomfort this may have caused.
We would like to kindly clarify that your booking was for a shared shuttle transfer. This type of service operates with pre-assigned pick-up and drop-off points that are set by the service supplier in order to accommodate multiple passengers efficiently.
That said, your comfort is very important to us, and we truly appreciate your understanding. We are grateful for your recommendation and delighted to know that, overall, you had a positive experience with our company.
Thank you once again for choosing our services. We hope to have the pleasure of assisting you again in the future.
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