On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My flight changed so I had to change my…
My flight changed so I had to change my shuttle time. I was waiting 15 minutes before my pick up time and waited 15 minutes after before I had to get a taxi so I wouldn't miss my flight.
February 27, 2026
Reply from Shuttle Direct
We’re very sorry to hear about your recent experience with your shuttle transfer. We understand how stressful it must have been to be waiting both before and after your scheduled pick-up time—especially when you were trying to make sure you didn’t miss your flight. We sincerely apologize for the inconvenience and worry this situation caused.
We would like to investigate this matter thoroughly for you. Could you please contact us directly by email and include all relevant details. This will allow our team to review what happened and assist you further as quickly as possible.
Thank you for bringing this to our attention, and again, please accept our sincere apologies. We look forward to resolving this for you.
Very good!!
February 27, 2026
Too many pickup locations
Pickup not bad. Only half an hour or so to drop off others from airport. Hotel to airport journey, far too long. An hour and a half round Corralejo to over a dozen different pickup points, plus the 40 minutes to the airport.
February 26, 2026
Reply from Shuttle Direct
Thank you very much for taking the time to share your feedback following your recent transfer with us.
We’re pleased to hear that the airport-to-hotel journey met your expectations and that the drop-offs were completed within a reasonable timeframe. However, we’re very sorry to learn that the return transfer from your hotel to the airport felt excessively long and caused frustration. We completely understand how important a smooth and timely journey is, especially when travelling for a flight.
We would like to explain that your booking was for a shared shuttle transfer service. This type of transfer involves collecting multiple passengers from various hotels and designated pickup points along the route before proceeding to the airport. This resulted in several scheduled stops before continuing to the airport. While this allows us to offer a more economical option, it can extend travel time compared with private transfers or direct services.
That said, we sincerely apologise for the inconvenience caused and appreciate that the duration exceeded what you expected. Your comments are very valuable to us, and we will share them with our local transport partner to review routing and scheduling wherever possible.
Thank you again for your feedback and for travelling with us. We hope to have the opportunity to welcome you again in the future and provide a smoother experience.
Valencia
Valencia - Excellent service from booking to pick up. Definitely recommend. Prompt pickup, both from airport and return, drivers very polite and professional, vehicle very clean. Would use again
February 22, 2026
Unprompted review
Great communication throughout...but
Great communication throughout.
Very punctual
Had asked drivers to drive slower as we were scared by the speed, but this was ignored!
February 14, 2026
Rip off and not delivering,
Cant leave a zero star review, but 1 star is too much.
The transfer company were not interested in helping us, as we were 5 mins over the 60min from moment the plane touched down. With the new passport restrictions in European airports with facial and fingerprints, it will take over 60mins from touchdown, to taxi to terminal, passport control and getting stopped by customs and then finding the pick up point, even though on booking it said we will be greeted at the airport by the driver ( I was expecting someone with a card with my name on, not having to walk to a pick up point with luggage)
Had to get an uber/bolt as driver refused to pick us up, which was actually cheaper than half the price of the original transfer. Wouldn’t recommend using in Europe until the new passport system is fully implemented.
All the company do is say thank you for your feedback, no offer of compensation.
Beware of this company as soon as they have your money you have no contact from them until deadline of cancellation or change of details has passed.and they do not care about the customer, we are just a number and a way to get money for them.
Will never use them again.
February 7, 2026
Unprompted review
Reply from Shuttle Direct
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide, and we understand how stressful it must have been to deal with the delays and confusion at the airport.
We would like the opportunity to look into this matter in detail and see how we can assist you. Could you please contact us directly via email? Once we have your booking details, we can investigate what happened and work toward a satisfactory resolution.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services, and we truly hope to restore your trust in us.
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE, was at the AIRPORT FOR 2HRS
There was no-one waiting for me at the airport when I arrived , i had to make calls to find out what was happening, they said they had to verify my booking, then after about 10 messages back and to they said they would send someone immediately, I then received a message to say Jessica would find me! I found Jessica asked her if she was Jessica and she just walked away, a further 30 minutes later a chap took me to Jessica! Which was bizarre and then a cab was found( probably an Uber)
February 9, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the distress and inconvenience you experienced upon your arrival at the airport.
We fully understand how frustrating and unacceptable it must have been to wait for an extended period without assistance, and to encounter confusion and delays in locating your driver. This is certainly not the level of service we aim to provide, and we are very sorry that your experience fell so far below expectations.
Please be assured that we are currently investigating this matter with the service supplier involved. We take situations like this very seriously, and we are working to understand exactly what went wrong so that appropriate action can be taken and improvements made.
We will be in touch with you again as soon as we receive further information from the supplier. In the meantime, please accept our sincere apologies once again for the inconvenience caused.
It was very easy to book
It was very easy to book. We had to go and look for our driver. Very little conmunication which was a shame. Our pick up time for our return journey was changed by 30 mins but this was not communicated to us resukting in Hotel Reception phoning to chase this up
February 14, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and we are very sorry to hear about the issues you experienced with your transfer.
While we are pleased that you found the booking process easy, it’s clear that our service on the day did not meet the standard we aim to provide. We understand how frustrating and stressful this must have been, especially when it required your hotel reception to intervene.
Please accept our sincere apologies for the inconvenience caused. We are reviewing this with our service supplier to ensure that pick-up instructions are clear and that any schedule changes are communicated promptly and directly to customers in future.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much smoother experience next time.
Had to change pick up point
Had to change pick up point, 1 phone call English speaking operator sorted quickly. Pick up time E mailed 2 days prior. Coach on time , clean coach & courteous driver. Perfect experience with this company as always....
February 13, 2026
Relaxation starts with the Shuttleservice
I had a very carful and safe ride. The driver brought me directly to the entrance of the Hotel.
February 12, 2026
Both pick ups were quick and efficient…
Both pick ups were quick and efficient and on time. Drivers were friendly and polite. Would recommend.
February 13, 2026
Top notch transfer
Great easy & cost effective transfer from Munich airport to ski resort
February 8, 2026
Drop off / Pick up spots.
Comfortable coach.
The airport Shuttle drops off and picks up from hotels only. It would be helpful if other pick up locations could be provided for those staying in a private apartment (not a hotel).
February 7, 2026
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