Shuttle Direct Reviews 21,305

Shame, bus had a space but i was told to board the next one, where sat from an hour whilst another passenger smoked..
Far too many drop offs (and same for pick ups) making the journey far too long.
Bus was clean, staff were efficient, but for far less cost could have spent a fraction of the price on the public bus, and got there considerbaly quicker too.
Probaly would not use again.

Very good service at the airport also picking you up at your hotel

Great service

Excellent service from Alicante to benidorm! Reliable, cheap price, Abas provider Brilliant!

Upon arrival at Tenerife South I was unsure where to go for my shuttle and my flight had been delayed by 2 hours. I asked at an information desk and was notified of the rendezvous point, then it was quite easy to find the shuttle and got you our accommodation no problem, albeit after several stops at nearby hotels within Playa de las Americas which were within easy walking distance of ours. It was a hassle-free process which was helpful.

However, on the return journey things were more stressful. I rang the day before to arrange collection time and place and arrived at the Alexander Gala at least 10 mins before the pickup time. 5 mins after the arranged time, the shuttle had not arrived, so I called the number on the voucher to ask for an ETA. I was asked why I had not phoned the emergency number. My answer was simply that it was only 5 mins late and I did not yet consider it an emergency. I was told it would be another 15 mins as there was heavy traffic. After that time, still no sign of the shuttle so I rang again (this time the emergency number, as my flight time was approaching) and was told there were still lots of hold-ups and they would get to me as quickly as possible. I waited longer and then aas about to book a taxi as I was worried I might not make my flight. I called the emergency line one more time and they said the bus would arrive any minute and would certainly be with me before a taxi, so I held off and the shuttle did eventually arrive, over 30 mins late, by which time I was feeling quite anxious.
The driver put me at ease and said he would make up time to the airport and we were then dropped off some 20 mins later, still with plenty of time to get through security and catch our flight home. So all worked out well in the end, despite some stress.

Excellent service. Friendly and helpful driver.

Always uses this company and normally a good service . Bit disappointed waiting nearly an hour before leaving the airport

I had used this service in the past and nooked mytransfers with them agian in Lanzarote as I found it good value, great service, and their customer service line speak English.

Brilliant company , My husband and I have have availed of transfers from shuttle direct for several years now , their drivers are courteous and kind and have always been totally reliable and on time we would not use any other shuttle service .

I had a paid reservation for a shuttle for 4 people from Singapore Airport to the Singapore Cruise Center. Upon arrival, the driver was not there holding a sign with my name. We waited for half an hour and all four of us tried to locate him without success. Eventually, we had no choice but to queue and take two taxis to reach our destination. Moreover, the two taxis cost me more than the shuttle I had reserved. Despite this bad experience, Shuttle Direct refused to refund me for the useless reservation that they failed to honor. Mario Orlando

I would not recommend this company. We booked a taxi (order ref nr: #1773647692) the evening before for the following morning through the website and received a payment confirmation and email confirmation. However, in the morning no driver arrived and we never received any confirmation that the pickup had actually been arranged.

We were in Turkey and had limited internet access, so contacting them was very difficult. After making many phone calls to the number provided in the booking, we were told that it is not even possible to book transport earlier than 24 hours before the trip through their system. Unfortunately, their website still allowed us to place the booking about 8–10 hours before the journey and accepted our payment.

Eventually a taxi only came after numerous phone calls and a lot of stress. Overall, this was a very unprofessional and unreliable service. I would not trust this company again.

Drivers were friendly and on time. Cars were spotless. Excellent service.

Good price and communication

Good overall

Collection was good but delayed due to missing passengers. On the return journey I had to change the booking and shuttle direct was very accommodating

Collection was prompt, drive was easy and comfortable!

Driver waiting for us on arrival vehicle comfortable and clean nice drive to hotel. Departure Driver arrived on time again the vehicle was comfortable and clean and nice drive to airport. Thank you to the both drivers for being part of our lovely holiday in Lanzarote.

Punctual, friendly service