On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff and great journey to…
Helpful staff and great journey to hotel without any delays.
March 16, 2026
I always use this company when visiting…
I always use this company when visiting Tenerife. Always reliable and efficient.
March 18, 2026
Excellent helpful driver
Driver was right on time, made sure we got to our destination quickly and safely, made 2 phone calls that we needed and was polite and helpful.
March 16, 2026
First time I used SD 2 years ago was…
First time I used SD 2 years ago was catastrophic. No order and hours of waiting time. Since then however I am quite happy. The last 4 times everything has worked excellent. Quick service and shoft waiting times. I will continue to use their service.
March 15, 2026
Good service but needs improvement
The drivers were very nice and drove well both to and from the airport. But the number for the responsible driver and company needs to be more clearly displayed when you land outside office hours when no driver is waiting for you. The same applies to the number you can call outside office hours for Shuttle service
March 15, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us. We truly appreciate your comments and the opportunity to learn from your experience.
Please know that we will use your feedback to help improve our services going forward. Insights like yours are very valuable to us as we continue working to provide a better experience for all of our customers.
Thank you again for your honesty and support.
Very skill driver
Very skill driver. Nice clean van.
Wait time was around 2 hours since the other passengers were late.
March 10, 2026
Shuttle Direct always delivers
As ever always on time and very efficient, after running late through the airport due to passport control the driver waited for us and was very understanding and polite, wouldn’t recommend another company, shuttle direct is by far the best
March 10, 2026
No taxi waiting on arrival
No taxi waiting on arrival. Went to desk 1 as directed. No one at this desk. Guy at desk 2 took us to another desk. Then sent to Bus. Then sent to office as private transfer. Told to wait outside. Waiting in cold for over 1 hour
Bus passengers LEFT BEFORE OUR PRIVATE TRANSFER ARRIVED. Sent email but no response. Extremely disappointed & expect to be reimbursed for this terrible service
March 5, 2026
Reply from Shuttle Direct
We sincerely apologize for the experience you had with our transfer service. We understand how frustrating and inconvenient this must have been, and we are very sorry for the delays and confusion you encountered.
Please be assured that we are looking into this matter with our service supplier and will get back to you as soon as we have an update. Your concerns are being treated with the utmost priority, and we will also review the reimbursement request you mentioned.
Thank you for your patience, and we truly regret the disappointment caused. We will be in touch again as soon as we have more information.
Had to wait an hour at the airport
Had to wait an hour at the airport. No-one could tell us when the coach would depart so we were unable to spend the time in a cafe. The journey took well over two hours despite us being told that it would only take one hour 10 minutes. The return journey was quicker but we arrived at the airport far too early and had to wait a long time for check-in to open. We asked for a later departure from the hotel but were told that it was not possible.
March 13, 2026
Reply from Shuttle Direct
Thank you for sharing your feedback regarding your recent transfer. We sincerely apologize for the inconvenience you experienced.
Please note that a shared shuttle transfer was arranged for your journey. As with all shared services, the shuttle may need to follow a longer route to pick up and drop off other passengers, which can sometimes extend travel times. Additionally, departures are scheduled based on all passengers’ arrivals, which unfortunately meant that the coach could not leave immediately and led to the waiting time at the airport. We understand how frustrating it must have been not knowing exactly when the shuttle would depart and not being able to use that time at a café.
Regarding the journey duration, the estimated travel time provided is based on typical conditions, but shared transfers can take longer depending on traffic and additional stops. For the return journey, scheduling is designed to ensure passengers arrive at the airport well in advance of check-in and security procedures, which sometimes means earlier arrivals than desired.
We truly value your feedback, as it helps us improve communication about waiting times and scheduling expectations for future guests. We hope this explanation clarifies the reasons behind the delays, and we sincerely apologize again for any inconvenience caused.
Shuttle Direct do not deliver direct…
Shuttle Direct do not deliver direct transport from airport to hotel and vice versa. My trip on 3rd March from Tenerife South airport to my hotel in Playa de Las Américas took long than it should. I sat in one of the seats and leaned back, nearly falling into the passenger behind where the seat was so worn out. We spent the first part of the trip going around the same roundabout and past the same restaurant three times, in Los Cristianos , before we dropped anybody off. At the second stop, still in Los Cristianos, we had to change coaches and coach driver. Luckily we then went on to Playa de las Americas and I was off the coach after one more stop. Some people were still on the coach.
The journey back was much smoother. The pick-up at the hotel was 15 minutes after the scheduled time, but no problem for me. Plus the pickups going to the airport were much better and faster.
I do expect a shuttle service to have a few or many stops but I don’t expect to have to change coaches or go round in circles looking for a drop off or pick up place.
March 3, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback about your transfer on 3 March from Tenerife South Airport to your hotel in Playa de Las Américas.
First of all, please accept our sincere apologies for the inconvenience and frustration you experienced during your arrival transfer. We are very sorry to hear that the journey took longer than expected and that the condition of the seat on the coach was not up to standard. Your comments regarding the worn seat and the route taken around Los Cristianos have been noted.
As a shared shuttle service, transfers may include several stops to drop off or collect other passengers along the route. However, we understand that the route you experienced felt unnecessarily repetitive, and we also appreciate that changing coaches partway through the journey can be inconvenient. Your feedback about this has been passed on to service supplier so they can review the routing and coordination of vehicles in that area.
We are pleased to hear that your return transfer to the airport was smoother and that, despite a short delay at pick-up, the journey was quicker and more straightforward. Nevertheless, this does not change the fact that your arrival experience fell short of expectations, and we are truly sorry for the negative first impression.
Customer feedback like yours is extremely valuable as it helps us identify areas where our service can be improved. Thank you again for bringing this matter to our attention.
Let down by rude passengers!
I'm writing this review on behalf of my friend who i made the booking for. She said the driver was lovely and very helpful, however the trip took approximately 2.5hrs because a number of guests either weren't ready or hadn't turned up for their collection. The coach arrived 10mins early for my friend, but as instructed, we arrived 10mins before the due time so that was fine. What isn't acceptable is people making the coach wait and then not even apologising to the driver or other passengers for delaying their journey, this is just rude. Drivers should leave if guests do not turn up on time so that no one else is impacted. The coach itself was clean, spacious and comfortable.
March 10, 2026
Reply from Shuttle Direct
Thank you for taking the time to share this feedback, and please pass on our apologies to your friend for the extended journey time. We're very sorry that the trip took significantly longer than expected due to delays at some of the other collection points.
We're pleased to hear that the driver was helpful and that the coach itself was clean, spacious and comfortable, but we completely understand how frustrating it must have been for your friend to be ready on time and still experience such a delay. We always ask passengers to be ready at the scheduled pick-up time for exactly this reason, as delays at one stop can unfortunately impact the whole journey.
Your comments about waiting times and how this affects other passengers are really valuable, and we'll be sure to pass this feedback on to our operations team as we continually review our procedures to improve the experience for everyone on board.
Thank you again for bringing this to our attention, and we hope we'll have the opportunity to provide your friend with a smoother journey in the future.
Good communications throughout
Good communications throughout. The driver was waiting with a sign on arrival and text to say he was outside on departure. The driver also stopped so we could use the toilet
March 9, 2026
Don't use this company for ski transfers in France
Lengthy but necessary review if considering a ski transfer with this company.
We were very happy with our pick up from Grenoble and drive up to Serre Chevalier. Unfortunately the journey home was a different story. Our flight was at 8pm and when we booked, our collection time was 15:25. There are 2 routes from Grenoble to Serre Chevalier: around the Alps- approx 3.5 hours in good traffic or approx 2 hours via the D1091 which had been closed the day before we were due to travel due to high winds and avalanche risk. We contacted the company the day before, expressing concern about our pick up time given that the road may be closed. We were assured by SAS GYR the local company that Shuttle Direct outsource to, that they were monitoring the road conditions and would adjust our pick up time accordingly. They also acknowledged that there was the possibility of a road closure again. On departure morning, an early check of the official french traffic website told us that the road was indeed closed. Only at lunchtime did we receive communication from them to say that "we had a problem " and that he would not be able to get us there on time as the road was closed". If this had been monitored as we wrongly assumed it was, we could have arranged our own transport, not ideal seeing as we had paid approx E1300 for the return trip. At this point we were basically told by head office in Spain (rudely) that it was our problem and there was nothing they could do to help. We had to sort ourselves out a new plan and Shuttle Direct would reimburse us. The comms with the driver were sporadic and it became clear we were stranded and the driver said had been driving since 2am. Not what you want to hear when you are transporting your children down a mountain road. Essentially we were left high and dry. We booked the next flight home which was from Turin and asked the driver when he eventually was to arrive, to take us there. We were then told this would be an additional E500 to what we had already paid. Lucky for us (to be honest and the poor driver who had been working well over EU regulation hours), a receptionist at a local hotel found us a new, cheaper taxi. As we had now missed our window to catch our flight, this was £1500 in a new taxi, flight and overnight hotel. The punchline....Shuttle Direct claimed "Force Majeure" for a planned road closure and refused to reimburse us, we are now claiming from our insurer. Avoid like the plague. They were overbooked and greedy so had no way of flexing their schedule.
February 21, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to read about the difficulties you experienced on the day of your return journey and for the stress this situation caused you and your family. We fully understand how important it is to reach the airport on time, particularly when travelling with children, and we regret that your experience did not meet your expectations.
As previously explained during your correspondence with our team, the disruption to your transfer was caused by the closure of the D1091 road due to severe weather conditions and avalanche risk. Situations of this nature are classified as force majeure, as they are circumstances beyond the control of the transport provider and cannot be predicted or prevented. When authorities close a road for safety reasons, drivers and operators are legally required to comply, and unfortunately this can affect even carefully scheduled services.
In cases where external factors such as weather events, natural hazards, or official road closures impact transport services, our terms and conditions specify that resulting losses—such as missed flights, alternative transport, or accommodation—must be claimed through the traveller’s travel insurance policy, which is designed specifically to cover unforeseen events of this kind.
We appreciate that this does not change the inconvenience you experienced, and we sincerely regret the frustration caused by the circumstances that day. However, as the disruption resulted from conditions outside of the control of both our company and the local operator, we are unfortunately unable to accept liability for the additional expenses incurred.
We do appreciate your feedback regarding communication during the incident and will share your comments internally with the relevant teams and local partner so that procedures and response times in similar situations can continue to be reviewed and improved.
Once again, we are truly sorry that your return journey did not go as planned and we thank you for bringing your concerns to our attention.
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