On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Pick on time and a lovely smooth drive
Pick on time and a lovely smooth drive. Will definitely use again. You should extend the pick up area to San Juan de Capistrano as you would get more business lots of owners and rental guests.
March 28, 2026
Instructions clear
Instructions clear. Didn't have to wait too long at the airport to leave. Very punctual on return trip.
March 24, 2026
Easy transfer
Easy pick ups and drop offs right at the hotel.
Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
March 21, 2026
We got picked up with our bike from…
We got picked up with our bike from the airport every thing was very smooth. On our return to the airport we were given a time two hours before the flight. When they hadn't arrived ten minutes late we rang them and assured they would be with us with in ten minutes. 30 minutes later still not there and ignoring my calls. They did arrive and we made our flight but not what you need
March 24, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We’re very pleased to hear that your arrival transfer from the airport went smoothly, but we are truly sorry for the stress and inconvenience you experienced on your return journey. Being kept waiting—especially with a flight to catch—and not being able to reach the service supplier is not the level of service we aim to provide, and we completely understand your frustration.
Please accept our sincere apologies for the delay and the lack of communication during that time. This is not the standard we hold ourselves to, and we are currently reviewing what happened to ensure this does not occur again.
We’re relieved that you were still able to make your flight, but we fully recognize that the experience fell short of what you should expect from us.
Thank you again for your feedback—it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.
Had no issues with the shuttle
Had no issues with the shuttle, it was on time, clean and comfortable. Would use again
March 23, 2026
Verry good
Verry good, friendly and warm service.
The only thing we didnt like was the fact that at the day off departure de had to call them to know what time the pick up was.
March 23, 2026
My shuttle didn’t come in the end
My shuttle didn’t come in the end, they didn’t contact me beforehand to let me know they were still coming so I had to get a taxi to airport in the end. Wasted my money and my time
March 19, 2026
Reply from Shuttle Direct
We are very sorry to hear about your experience with the shuttle service. We completely understand how frustrating and inconvenient it must have been not to receive any communication and to have to arrange alternative transport at the last minute.
Please accept our sincere apologies for the disruption.
We are currently investigating this matter with the service supplier to understand what went wrong. As soon as we receive further information, we will be in touch with you again with an update.
Thank you for bringing this to our attention, and we truly appreciate your patience while we look into this.
Excellent service both outward and…
Excellent service both outward and inward journies
March 18, 2026
Reliable service
So easy to book, when you arrive at airport you are directed to your coach. When it's time to go home they let you know what time you're pick up time is and it always is on time, fully recommend.
March 22, 2026
Easy to book, stress-free.
Easy to book, quick response to email queries, keep you updated, good choice of pick up points. My pick up point was directly outside my apartment.
Nice smooth journey, with no worry about what time to book it for. Give them your flight info & they work out the best time & place to pick you up.
I've used them a few times now (usually booked by someone I'm travelling with).
Can't fault them. Perfect.
March 21, 2026
We had a half hour wait but once we got…
We had a half hour wait but once we got moving it was quite quick
March 22, 2026
Good instructions on location of local…
Good instructions on location of local agent .
Bit of a queue but excellent friendly receptionist and transfer waiting.
Would recommend anytime
March 22, 2026
The driver was great
The driver was great. We had lovely journey. He was very polite and on time.
March 21, 2026
Good value for money.
Good value for money.
Driver waiting.
Friendly, helpful driver.
Good communication.
Clean, comfortable vehicle.
Kept up to date via phone.
March 21, 2026
Terrible company
Terrible company. We had delays at passport Control and the driver just left us. We called the company on the number the driver txt us and were told it was ir fault as we were not there one hour after our flight arrival. They just abandoned us and told us there would be no refund. Don’t use them.
March 21, 2026
Reply from Shuttle Direct
We sincerely apologize for the experience you had and for any inconvenience caused during your journey. We completely understand your frustration with the delays and the situation at the airport.
We would like to clarify that in cases of flight delays or extended passport control times, any claims related to missed pickups or associated costs must be submitted through your travel insurance, as these circumstances are unfortunately beyond our control.
We truly regret that this caused you stress, and we appreciate your feedback, which helps us improve our communication and procedures for future travelers.
Thank you for sharing your experience.
Excellent communication
Excellent communication, easy to book a transfer.
Thank you Shuttle Direct.
March 16, 2026
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