Shuttle Direct Reviews 21,303

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 631 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the punctuality of transfers and the ease of the booking process. Many appreciate the helpful and courteous staff and drivers, who contribute to a pleasant and hassle-free journey. However, some people were dissatisfied with aspects like long waiting times at the airport for transfers and occasional difficulties in locating the service desk or assigned drivers. There were also instances where customers experienced delays due to waiting for other passengers or reported issues with communication regarding pick-up times.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers appreciate the helpful and friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Location

Customers had ambiguous experiences with location. While some reviewers found drivers easy to find at the... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers report drivers arriving on time,... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more

Rated 4 out of 5 stars

The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more

Rated 4 out of 5 stars

Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more

Rated 4 out of 5 stars

Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.


Company details

  1. Transportation Service
  2. Airport Shuttle Service
  3. Bus and Coach Company
  4. International Airport
  5. Minibus Taxi Service
  6. Taxi Service

About Shuttle Direct

Written by the company

At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇

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Contact info

4.2

Great

TrustScore 4 out of 5

21K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Five star because there are not six

Pedro has been a very kind, polite and careful driver. It was a pleasure having such a nice conversation with him. He even checked and waited until I got into my apartment/ stay. So I would travel with him any time again !

March 29, 2026
Rated 3 out of 5 stars

Not sure I’d use this service again🙁

Placed an order for the service to Fuerventura airport 3 days before departure. I received confirmation of the order stating we must printout tickets or would not be allowed on the bus. There was also no pickup time. We decided to ring the helpline where we were advised no need to print tickets & it was too early to get the pickup time. The day before departure we had to ring again to get pickup time & we’re told 9.28. The bus arrived on time & was shabby. Not sure I’d book them again & they weren’t the cheapest either!

March 30, 2026
Shuttle Direct logo

Reply from Shuttle Direct

Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience did not meet your expectations.
We apologise for the confusion regarding the pickup information and the instructions about printed tickets. For shared shuttle transfers, it is in fact mandatory to contact our service supplier in advance to confirm both the exact pickup time and the pickup point. This is because shared services depend on multiple passengers and route planning, and timings can only be finalised once all bookings for the route are coordinated.
We’re sorry this was not clearly communicated to you at the time of booking, and that you had to call multiple times to obtain the necessary details. We also regret that the vehicle condition did not meet your expectations.
Your comments have been noted and will be shared with our service supplier so we can improve both our communication and service quality.
We appreciate your feedback and hope we may have the opportunity to provide a smoother experience in the future.

Rated 5 out of 5 stars

Always on time

Always on time. Professional drivers. Clean vehicles. Have used Shuttle Direct several times. Respond to requests on a timely basis.

March 30, 2026
Rated 1 out of 5 stars

Bad experience…

We had a delay and 40 hours before our flight and no way to communicate information about it, so no one waited and we had take a taxi.

On the way back a tiny car untidy car was provided with a tiny motor fit for a sewing machine that barely made it to the airport

March 28, 2026
Shuttle Direct logo

Reply from Shuttle Direct

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your transfer, including the lack of communication regarding the delay before your flight and the condition of the vehicle provided on your return journey. This is not the standard of service we aim to deliver.
We understand how frustrating it must have been to be left without timely information and then to have to arrange alternative transport. We also regret that the return vehicle did not meet your expectations in terms of comfort and reliability.
We would appreciate the opportunity to look into this matter further and properly review what happened in your case. Could you please contact us directly at our support email with all information about this incident? This will allow us to investigate thoroughly and respond to you with a more detailed resolution.

Rated 5 out of 5 stars

Instructions for pick up were good

Instructions for pick up were good, arrived when you said you would and a good trip into the city and to our hotel. Same on the return to the airport rang to say would be a little earlier than arranged which was okay and a smooth trip back to the airport.

March 24, 2026

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