On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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As always excellent service ****
April 19, 2026
Wonderful Service
Wonderful service to and from our destination in Salou from Barcelona Airport. Brilliant from start to finish and also prompt email replies after I made a slight mistake with my booking. They were great. Andy - UK
April 13, 2026
Easy to use.
On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver did drive a little to fast for my liking, especially going around the bends in Benidorm, I thought we were going to tip over at one point but that's my opinion, I don't like speeding really, gives me lots of anxiety. But despite this, good company to use, when transfers are not included in your holiday.
April 14, 2026
Booked with ease
Make the book with ease and they confirmed straight away. I had plenty of information regarding pick up and drop off. Everything was great and would use again and would highly recommend to anyone looking for a speedy transfer 🙂
April 14, 2026
Great Service
I always use Shuttledirect everytime I visit Benidorm. The service is so efficient - they are always professional and run on time and keep you up to date on pick up times.
April 16, 2026
Very good provider
Very good provider! Nice and accurate driver, very helpful. Comfortable and quick ride!
April 14, 2026
it took 1 hour to wait for the transfer…
it took 1 hour to wait for the transfer from the airport and then more than 2 hours for the transfer from the airport fuerteventura to club robinson jandia playa - about 20 Hotels before - horrible
March 20, 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced during your transfer.
We are very sorry to hear that the waiting time at the airport and the duration of the journey did not meet your expectations. In this case, a shared shuttle transfer was booked for your reservation. Shared services may involve a waiting time at the airport until all passengers are gathered, as well as multiple stops along the route to accommodate other hotels before reaching the final destination.
We fully understand that this can be frustrating, especially after a flight, and we are truly sorry for any discomfort this may have caused. Your comments are very important to us and will be shared with our transport provider to help improve communication and service expectations for future guests.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our services in the future.
Reply from Shuttle Direct
We’re very sorry for the inconvenience and the frustration caused by the service disruption. We understand how difficult it is to be left waiting without a bus arriving and not reaching your destination on time.
We will immediately look into this with the service supplier to find out what happened. As soon as we receive an update, we will contact you again with more information.
Thank you for your patience and understanding.
Bus ride
1. Bus pick up us from hotel 20 minutes later
2. the bus dropped us off at terminal 1, but we had an order at terminal 2 !!??
April 11, 2026
Reply from Shuttle Direct
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the inconvenience caused.
Regarding the delay in your hotel pick-up, shared shuttle services can sometimes run a little behind schedule due to traffic conditions and the need to complete previous passenger pick-ups. However, we understand how frustrating a 20-minute delay can be, especially when you’re on a tight schedule, and we apologize for the inconvenience this caused.
We also sincerely apologize for the confusion with your drop-off. We will review this with our service supplier to ensure it does not happen again.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused on your journey.
Great pick up experience and quick…
Great pick up experience and quick shuttle to airport
April 10, 2026
It was mixed experience
It was mixed experience, as they forgot my booking eventhough it was confirmed by email .after waiting 15 min I called the office .thankfully number was avilable on the email .the lady on the phone stated I should have called to confirm which was not the case .afterwards she sent a taxi within 10 min and it was very good taxi good service and we were in time for the flight smooth ride after the mixup
Thanks 👌
April 8, 2026
Everything went smoothly
Everything went smoothly. The driver was there to meet me and was easy to find. No problems.
April 9, 2026
It was easy to make an appointment and…
It was easy to make an appointment and when we were at the airport it was very easy to find the driver. He drove us directly to our destiny.
April 9, 2026
Speedy shuttle??? 🫣
Paid extra for a bus with less drop-offs, but means absolutely NOTHING, if you still have to wait at the airport for other passengers...🤷♂️
Driver also took me to the WRONG hotel, but good job I knew where I was going.
Flight landed at 12.45am, and I didn't arrive at my destination until 4am.
Speedy shuttle???🫣
April 7, 2026
Reply from Shuttle Direct
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced.
We take your feedback seriously and are currently investigating the issue with our service supplier to better understand what happened. Our goal is to ensure that situations like this are addressed promptly and do not occur again.
We will keep you updated and will contact you as soon as we receive more information from the supplier.
Thank you for your patience and understanding.
Do not use in Turkey.
We have used Shuttle Direct many times in many countries and we have always had a great experience.
This was our first and last time using this service in Turkey.
All started off good with the WhatsApp message to say the Travel company were tracking our flight and the driver would be ready at 19.50 to take us to our hotel.
We went to the B2 section as advised on landing, we were straight through the airport no holdups.
The first thing we were told was the taxi driver would be 10 minutes late as stuck in traffic. After about 20 minutes we were then told he had a heart attack. Then about 10 minutes later we were told he was delayed in traffic again. A taxi arrived about 45 to 50 minutes later. Bearing in mind we had just come from the UK and wanted to get to our hotel to have a meal. The taxi was quite unclean inside full of confetti and empty drinks bottles. We did consider getting our own taxi from the airport.
On the return journey today it just got worse. We had the WhatsApp message then we were told the taxi driver could not get to our hotel and could we wait in reception for him and we would have a short walk to his car. I sent a map of where we were dropped off, 20 metres at most from the road above the hotel. The reply was this was not possible as cars cannot access the road. Cars were driving past constantly. The driver turned up at the hotel, we then had to walk across the city with him carrying our bags for about 25 minutes until we got to his car. I could not believe this was happening as we even walked up the road he could have parked on right by our hotel.
We have never had issues with Shuttle Direct in any other country before but will most certainly never use again in Turkey.
April 2, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your feedback.
To help us properly register your complaint and carry out a full investigation with our service supplier, we kindly ask you to contact us directly by email and include all relevant information regarding the incident. This may include details such as the date and time, location, a description of what happened, and any supporting documentation or reference numbers you may have.
Once we receive your message, we will review the case thoroughly and take the necessary steps to address it as quickly as possible.
We appreciate your cooperation and patience.
Shuttle Direct is perfect
Shuttle Direct is perfect; we are very satisfied with the service.
April 1, 2026
Everything was good except for the…
Everything was good except for the first time ever the driver sat in his cab and didn't help with luggage. We had to both put them in and take them off. Hence the 4 star instead of 5 star.
March 31, 2026
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