On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no delays
no delays, bus left soon after we got on.
Always good to be in Benidorm
Staff really help full and held bus for us
Booking process easy
Good location
Really good service and really helpful staff
April 19, 2026
Waited 3 hours at the airport before being picked up
There was no shuttle bus when we arrived at the airport, we waited barely 3 hours to be picked up and driven to our hotel.
There was almost no information.
The information we were given did not match
(Bizimtransfer.com Tyrkiet) Had been hired by shuttledirectcom To pick us up
April 14, 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and we are very sorry to hear about your experience upon arrival.
We sincerely apologise for the long wait of nearly three hours for the shuttle service, as well as the lack of clear information and the mismatch with what was communicated to you. This is certainly not the level of service we aim to provide.
We take your feedback very seriously and will investigate this matter immediately with our transport company to understand what went wrong and to ensure this does not happen again.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Easy transfer with office in palma de…
Easy transfer with office in palma de mallorca airoort. Return bus was on time.
April 24, 2026
Amazing service
Amazing service. They were there for me even when my plane was delayed.
April 24, 2026
I had to wait 45 Minutes for the bus
I had to wait 45 Minutes for the bus, which would have been ok if somebody had told me or it had stood somewhere. Waiting for a bus not knowing when it will come is stupid.
The ride was fine.
I would have wanted to book the way back with Shuttle Direct as well, but unfortunately it has to be booked 2-3 days in advance, which I missed.
April 19, 2026
Unprompted review
Good service as always
April 22, 2026
Very well organised with excellent…
Very well organised with excellent communication, an a very friendly and helpful driver !!
April 23, 2026
Poor service
On arrival at TFS we were sat on the coach for 20 minutes when we were told by the driver that we'd have to wait at least another 40 mins as he was waiting for another plane to land. We unloaded our baggage and got a taxi.
April 11, 2026
Reply from Shuttle Direct
Thank you for your message, and we are sorry for the frustration and inconvenience this caused on arrival.
We understand how disappointing it is to have to wait after a flight, especially when you’re ready to continue your journey. However, we would like to clarify that you had booked a shared shuttle transfer. For this type of service, passengers may be required to wait for other arriving guests before the transfer departs.
The maximum waiting time is up to 60 minutes, and this is calculated from the moment you present yourself to the service provider at the airport meeting point (after baggage reclaim and customs), not from the flight landing time. This is because the shuttle operates on a shared basis and coordinates multiple arrivals.
In your case at TFS, the driver informed you of the remaining waiting time while arranging for other passengers from another incoming flight, which unfortunately resulted in a longer wait than expected at that moment. We understand you chose to take a taxi instead, and we regret that the experience did not meet your expectations.
We truly apologise for the inconvenience caused and appreciate your feedback, as it helps us improve communication around shared transfer services.
You deliver !
April 22, 2026
Avoid this bus company if you’re…
Avoid this bus company if you’re relying on them for an airport transfer.
Our group of five had a confirmed pickup booked, but the bus never showed up. We were left stranded at the airport trying to figure out alternative transport after a long journey. To make matters worse, when we contacted the company, they refused to take responsibility and would not issue a refund.
They even asked us to prove that we had called them at the time, which is completely unreasonable given that they failed to provide the service we paid for in the first place.
Overall, extremely poor service, no accountability, and very frustrating to deal with. Definitely not a company I would trust or recommend.
March 19, 2026
Unprompted review
Reply from Shuttle Direct
We’re very sorry to hear about your experience and understand how frustrating it must have been to be left without a pickup after a long journey, especially with a confirmed booking for a group transfer.
This is not the level of service we aim to provide, and we regret the inconvenience and stress this situation caused you. We also understand your concern regarding the handling of your refund request and the lack of accountability you experienced.
We would like the opportunity to review this matter again properly for you. If you’re willing, please contact us directly by email at our customer service address including your booking reference and journey details. This will allow us to investigate what happened and assist you further.
Worked very well
April 21, 2026
Every year Benidorm
We use this company every year it's a good service, nice bus and doesn't take too long. Decent prices and friendly drivers
April 20, 2026
The driver was on time
The driver was on time, the car was spotless and he was friendly and drove safely
April 16, 2026
Good enough
Only issue is that I had a bit of difficulty in finding the person receiving the people in the airport. I personally wouldn't use it to the airport (only purchased from), but from it I totally recommend it.
April 16, 2026
Promptness
This is an affordable, reliable service which leaves you to the door of your destination 😀
April 15, 2026
Excellent service....
Collection to airport was extremely efficient. Great value for money.
April 18, 2026
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