Shuttle Spain Airport Transfers Reviews 

324
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being extremely polite, helpful with heavy luggage, and ensuring smooth and comfortable journeys. The online booking process is always described as simple and efficient, while the vehicles provided are consistently clean and punctual. Some reviewers were not happy with occasional delays during airport pickups, reporting instances where they had to wait longer than expected for their transport to arrive. A few people also mentioned encountering unfriendly drivers, unexpected waiting times, and experiencing rather frustrating organizational issues upon arrival at the airport.

What people talk about most

Service

People report positive experiences with service, highlighting punctuality, smooth transfers, and helpful... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional throughout their journeys.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting prompt arrivals and... See more

Booking process

Clients share positive opinions on the booking process, consistently reporting that the online system is... See more

Price

Reviewers express mixed opinions regarding the price. Many consumers report that booking is very reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking easy & communication via app gave me confidence Friendly & immaculately dressed driver Clean comfortable smooth stress free journey Arrived at airport with plenty of time to c... See more

Company replied

Rated 5 out of 5 stars

Taxi was already waiting for us when we arrived at the pick-up point. The very friendly, courteous and helpful driver got us from Puerto de la Cruz to Tenerife Sur Airport quickly, comfortably and in... See more

Company replied

Rated 5 out of 5 stars

Shuttle Spain airport transfers were amazing, easy online booking process and detailed instructions to find where to be picked up. Both the drivers taking us to and from resort at the start and... See more

Company replied

Rated 5 out of 5 stars

Driver waiting when we got to Fuertaventura airport and arrived at stated time for return pickup. We ordered a standard pick up for 4 but had a people carrier which felt safer for our children (we bro... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Shuttle Spain Airport Transfers Shuttle Transfer Services in Spain & Portugal Book Your Airport Transfer in Advance: Easy, Affordable, and Reliable! www.ShuttleSpainTransfers.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(324)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Pick up was slick and easy

Pick up was slick and easy, journey was comfortable and we had to change the drop off location slightly which was no problem for the driver. Plane was an hour delayed but driver was exactly where he said he would be. Great service.

May 23, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your kind feedback. We are pleased to hear that your pick-up was smooth, the journey was comfortable, and that our driver was able to assist with the slight change of drop-off location. We are also glad everything was well coordinated despite the flight delay. We truly appreciate your review and hope to see you again soon.

Rated 5 out of 5 stars

Everything was great

Everything was great! Minibuses were very clean and smart. Drivers were polite and friendly. A first class service all round.

May 16, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your excellent review. We are delighted to hear that everything went great and that you found our minibuses clean and smart. It is also wonderful to know that our drivers were polite and friendly. We truly appreciate your kind words and hope to welcome you again soon.

Rated 5 out of 5 stars

Ref A warm welcome at the airport

Ref: X10RUHOY61 - what an amazing company 👏 Customer service was so quick with emails & very friendly. Our flight was delayed but the driver had a big smile & was very smart & polite, the car was spotless & felt brand-new. I think it would have been great to have some bottles of water waiting for us but no major problem.

May 22, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your wonderful 5-star review. We’re delighted to hear that our customer service was quick and friendly, and that your driver provided such a warm, professional welcome despite the flight delay. It’s also great to know that the vehicle felt spotless and comfortable.

We really appreciate your comment about having water available and will take it into consideration as we continue improving the experience for our customers.

We hope to welcome you again on your next trip with Shuttle Spain.

Rated 5 out of 5 stars

Excellent pick up and transfer service…

Excellent pick up and transfer service arranged through Shuttlespain. On time. Good qaulity vehicles, good communication. Fully recommend.

May 18, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your kind review and recommendation. We’re very pleased to hear that your pick-up and transfer service went smoothly, with punctual service, good communication and quality vehicles.

We truly appreciate your trust in Shuttle Spain and hope to assist you again on your next journey.

Rated 5 out of 5 stars

Great Service

This is my second time using Shuttle Spain transfers and both times the service has been excellent, the drivers are kind and courteous, always on time and get you to your destination promptly, very professional service that you can rely on

May 18, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you so much, Kenneth! We're thrilled to hear that your second experience with us was just as excellent as your first. Repeat customers like you are the heart of what we do, and it's wonderful to know that our drivers' courtesy and punctuality made your journey smooth both times.
We look forward to seeing you again on your next Spanish adventure!

Rated 5 out of 5 stars

Very pleased with the experience

Hired a transfer from Mahon Airport to Son Xoriguer. We were held up collecting our luggage but the driver was happy to wait and was very pleasant on the journey. The vehicle was comfortable and clean. Likewise on the return journey and again a very pleasant driver. Would definitely use again.

May 12, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

John, thank you for this wonderful review! We loved reading about your experience from Mahón to Son Xoriguer — and we're especially proud that our driver went the extra mile waiting patiently while you collected your luggage. That's exactly the kind of service we strive for: comfort, cleanliness, and genuine care from start to finish.
We can't wait to welcome you back on your next journey!

Rated 5 out of 5 stars

Used this company for several years…

Used this company for several years now. Always great service, comfortable vehicles, friendly helpful drivers who wait to ensure you have access to your property before leaving. Always prompt for collection time - highly recommend

May 16, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

That really means a lot to us, thank you! Knowing our drivers wait until you're safely inside before leaving is something we really care about. See you again next season.

Rated 5 out of 5 stars

All perfect

Excellent and reliable service and a very polite driver. A perfect service to recommend.

May 17, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you so much! Really glad the driver made a good impression. Hope to see you again soon.

Rated 5 out of 5 stars

We had a delay because of missing…

We had a delay because of missing luggage but the driver waited although he had further transportation Jobs...

May 12, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

We know how stressful lost luggage can be, so we're really glad the driver was able to wait. That's exactly what we'd always want to do. Hope the rest of the trip went well!

Rated 5 out of 5 stars

Stress free & smooth

Booking easy & communication via app gave me confidence

Friendly & immaculately dressed driver

Clean comfortable smooth stress free journey

Arrived at airport with plenty of time to check in

Recommend this company & would use again

I booked 24 hours before travel due a change in schedule & this company took one element of my stress away

Thankyou - Gracias

May 12, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your wonderful review.

We are delighted to hear that your booking was easy, the communication gave you confidence, and that your driver was friendly, professional and well presented. It is also great to know that the vehicle was clean and comfortable, and that your journey to the airport was smooth and stress-free.

We are especially pleased that we could help make things easier after your schedule changed. That peace of mind is exactly what we aim to provide.

Thank you for recommending Shuttle Spain Transfers. We would be very happy to welcome you again on your next trip.

Rated 5 out of 5 stars

Recommended

Friendly staff, easy to use website, competitively priced, immaculate vehicles. Have used before and would use again.

May 9, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your kind review. We are delighted to hear that you found our team friendly, the website easy to use, and the vehicles immaculate. We truly appreciate your continued trust in Shuttle Spain Transfers and look forward to welcoming you again on your next trip.

Rated 5 out of 5 stars

Great service

Great service. Used twice so far from Fuerteventura Airport to Morro Jable. The driver of the private 16-person bus we hired was waiting for us at arrivals, and the return journey was also perfectly on time. The booking system was very easy to use, and communication with customer service was super efficient. Highly recommended.

April 30, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your great review and for choosing Shuttle Spain Transfers again.

We’re delighted to hear that both your private transfer from Fuerteventura Airport to Morro Jable and your return journey went smoothly and on time. It’s great to know that the 16-person bus was ready at arrivals, and that you found our booking system easy to use and our customer service efficient.

Your recommendation means a lot to us, and we would be very happy to welcome you again on your next trip.

Rated 5 out of 5 stars

This is the sixth trip we have made…

This is the sixth trip we have made with this company (always to/ from Mahon airport, Menorca) and they have always been fantastic. Excellent customer service, professional, punctual and reliable. Definitely recommend!

April 14, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much for your review. We’re delighted to hear everything was perfect and the transfer was smooth and comfortable. Your kind words mean a lot to our team. We look forward to welcoming you again soon!

Rated 1 out of 5 stars

Had to sit at the bus at the airport 70…

Had to sit at the bus at the airport 70 min,so they could fill the buss..Never again

April 13, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you for your comment. We would like to clarify that a shared shuttle bus service works by grouping together passengers from different flights arriving within a similar time frame in the same vehicle. For this reason, the service must operate according to the needs of all passengers assigned to that transfer.

If one of the flights included in the same shuttle service is delayed, it may be necessary to wait so that all passengers assigned to that bus can be collected. These are standard characteristics of a shared transfer service and are clearly indicated at the time of booking.

For passengers who prefer a more direct, faster, and exclusive journey, we always recommend choosing a private transfer.

Rated 1 out of 5 stars

Poor service

Plane arrived on time and booked in at desk 15 min later only to be told driver not at airport he would be 15 mins
40 mins later he arrived no hello sorry just grumpy
What happened to tracking flight and being there to meet that's what we pay extra for so we don't have to stand in taxi queue
Think this driver had been home for his tea

March 31, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you for taking the time to share your feedback. We are truly sorry that your arrival experience did not meet your expectations.

Although we always aim to have our drivers ready and waiting on time, occasional unforeseen situations on the road can arise. In some cases, our traffic department may need to make last-minute driver or operational changes in order to reorganise services, which can unfortunately cause unexpected and occasional delays.

We fully understand how frustrating this must have been, especially after choosing our service to avoid waiting and to start your journey smoothly. Please accept our sincere apologies if we did not deliver the level of service you expected on this occasion.

Our standards go far beyond the experience you have described, and we genuinely regret that we fell short this time. We do hope you will give us another opportunity in the future so we can provide the service we are truly known for.

Rated 5 out of 5 stars

Excellent service

Delighted to see the driver's friendly face when we arrived. Very polite, efficient and on time.

March 17, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you for reviewing our service!

Rated 1 out of 5 stars

Employer hit me and they all laughed

I would give zero starts! One of the employees hit me in the back while 3 other workers just stod and watched. When I confronted them they just gave me the fault for being in a hurry!
Employees SHOULD NOT HIT PEOPLE on their vacation!

March 14, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

We would appreciate the opportunity to look into what happened, improve the quality of our service, and better understand the situation. Please contact our Customer Service team at costumerservice@shuttlespaintransfers.com
with your booking details.

Your feedback is very important to us and helps us continue improving our service.

Rated 5 out of 5 stars

Fantastic taxi service on La Gomera!

Fantastic service on La Gomera - on time, fast, reliable - any time again!

March 4, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much, Boris, for your review. Your review helps other travellers choose with confidence. We’re delighted we met your expectations. We look forward to welcoming you on your next transfer!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Even rang us as we was delayed in massive queues to register at passport control with the new fingerprint system. Our transfer was for 11am and the driver waited over 1 n half hours for us after we explained the situation. Would definitely recommend them.

February 28, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much, Karen, for your review. We’re glad that despite the passport control delay we could coordinate smoothly and pick you up without any issues. Thanks for your trust. See you next time!

Rated 5 out of 5 stars

Driver arrived early

Driver arrived early, informed us by text where he was and waited for us. Got us to airport safely in good time. Friendly guy but very little English.

February 16, 2026
Unprompted review
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Reply from Shuttle Spain Airport Transfers

Thank you very much, Euan, for your review. We’re happy to hear our driver was professional and friendly. We’ll gladly share your kind words with the team. See you next time!

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