Siemens Home UK Reviews 

5,622
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,952 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for being professional, polite, and extremely knowledgeable when handling complex appliance repairs. People genuinely appreciate the prompt response times, noting that scheduling service calls and receiving helpful advice is exceptionally smooth. However, some customers also noted occasional frustrations regarding extended waiting times for appointments or necessary replacement parts to arrive. A few reviewers were dissatisfied because certain machines experienced persistent technical issues or required multiple visits before being fully resolved. Additionally, some individuals experienced prolonged communication gaps and frustrating delays when trying to resolve persistent product performance issues.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, reliable, and efficient repairs. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that engineers are consistently punctual,... See more

Product

Clients share ambiguous opinions on product, with many consumers expressing delight over outstanding coffee... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly agents and helpful support.... See more

Response time

Customers had positive experiences with response time, highlighting prompt appointments and quick engineer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more

Company replied

Rated 5 out of 5 stars

time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more

Company replied

Rated 5 out of 5 stars

My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Home Goods Store
  5. Manufacturer

About Siemens Home UK

Written by the company

At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.

Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.

Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.

Visit our website contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(5,622)

1,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt efficient and helpful

Prompt efficient and helpful

August 29, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We're happy you found our service to be prompt, efficient, and helpful.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Dishwasher 19 years old leaking

Dishwasher 19 years old leaking. Never broke down before. Engineer came but parts no longer available. So replaced next day. Superb service.

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
It's fantastic to hear that we were able to provide superb service and a next-day replacement for your 19-year-old dishwasher.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Friendly

Friendly, helpful, efficient service.

August 29, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We're happy to hear you found our service to be friendly, helpful, and efficient.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Prompt

Prompt , keep in touch throughout , reliable

August 29, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We're happy you found our service to be prompt, reliable, and that we kept in touch throughout.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Appointments on time

Appointments on time , very reassuring ,

August 27, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We're glad that your appointments were on time and that you found the experience reassuring.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Tan from Siemens offered great service…

Tan from Siemens offered great service fixing all, offering advice and ensuring that my cover from D&G took care of the cost. Very much appreciated.

August 29, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
It's great to hear that our engineer offered great service, fixed everything, and provided helpful advice.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

A first rate repair experience

A first rate repair experience. Easy to book a highly skilled technician and a job well done.

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We're delighted that you had a first-rate repair experience and found it easy to book a highly skilled technician.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

All went as planned and engineer…

All went as planned and engineer thorough and explained everything well

August 26, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
It's great to know that everything went as planned and that the engineer was thorough and explained everything well.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

it was very satisfying as the engineer…fantastic

it was very satisfying as the engineer Louis explained everything very clearly and fixed the fault as well

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We are so pleased to hear you had a satisfying experience and that the engineer explained everything clearly while successfully fixing the fault.

Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Customer service staff were superb I…

Customer service staff were superb I had to wait for parts but the staff kept me fully informed and the engineers were really helpful and knowledgeable.

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We are delighted to hear that our customer service team kept you well-informed and that our engineers provided helpful and knowledgeable assistance.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 5 out of 5 stars

Very pleased with Siemens after care

Everyone I dealt with from the initial phone call to the engineer's visits was done in a friendly, helpful and professional manner. Very pleased with Siemens after care.

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We are very pleased to hear that you found our team friendly, helpful, and professional throughout your after-care experience, from the initial call to the engineer's visit.

Thanks,
Brett
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Eng was very professional diagnosed…

Eng was very professional diagnosed problem quickly

August 26, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for taking the time to write your review.

We’re pleased to hear the engineer was professional and diagnosed the problem quickly. I will pass your kind words on to the team, they’ll be glad to know their work made a difference.

Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Came on time and resolved the problem…

Came on time and resolved the problem quickly

August 28, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for taking the time to write your review.

We are delighted to hear our engineer arrived on time and resolved the issue quickly. It is great to know the service made things easier for you.

Thanks,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Great experience with them on the…

Great experience with them on the repair fast and efficient

August 27, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're glad to hear you had a great experience and that the repair was fast and efficient.

Thanks,
Mandy
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

It was perfect 👌

It was perfect 👌

August 25, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Desiree, thank you for your review.

We are delighted to hear that you found your experience to be perfect.

Thanks,
Brett
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

All good

All good, would definitely recommend

August 27, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We're so happy to hear you had a great experience and would recommend us. We appreciate your positive feedback.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 5 out of 5 stars

Excellent service

Excellent service from the engineer totally respectful of my property 5 stars

August 21, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're delighted to hear you received excellent service and that our engineer was totally respectful of your property.

Thanks,
Mandy
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service

August 27, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hi, thank you for taking the time to leave a review.

We are delighted to hear that you received prompt and efficient service from us. Your feedback is greatly appreciated.

Thanks, James.
Siemens Home Appliances Customer Service.

Rated 2 out of 5 stars

On 2nd machine

On 2nd machine, same fault that the drip tray needed constant emptying, we did put a cup under for self cleans but it didn’t help mich

August 26, 2026
Unprompted review
Siemens Home UK logo

Reply from Siemens Home UK

Hello,

Thank you for taking the time to write your review.

We are sorry to hear of the repeated issue, and apologise for the frustration that this caused. A little water in the drip tray is normal from auto rinses, but constant emptying isn’t.

If we can support you further with the appliance cleaning processes and offer tips or advice on this, please do not hesitate to get in touch. We're here to help!

Thanks, Claire.
Siemens Home Appliance Customer Support

Rated 5 out of 5 stars

Engineer on time

Engineer on time, polite, undertook fault finding, gave clear instructions on a way forward and understood all issues.

August 26, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're happy to hear the engineer was on time, polite, and provided clear instructions after understanding the issues.

Thanks,
Brett
Siemens Home Appliance Customer Service

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