Sienahome Reviews 

60
TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

The lamp is stylish and fits perfectly with my décor. Shipping was incredibly fast, which was a bonus. That said, the color is a bit off-it's more muted than the bright red shown online. Additionally,... See more

Rated 1 out of 5 stars

They dont pay there bills and knowly fob you off and run up a debt. Excuses are they are a american and cant pay out of state invoices... Maybe just say that at the start. We are out by thousands now.... See more

Rated 1 out of 5 stars

BUYER BEWARE! Terrible experience, ordered a chandelier in October 2025. I have not received it, the said multiple times they were refunding me the money and never did which meant I was over 120 days... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. This is honestly the worst service I have experienced buying furniture from this lot. Spent nearly 20 thousand pounds and can’t even reach anyone at. I would advise go elsewh... See more

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2.3

Poor

TrustScore 2.5 out of 5

60 reviews

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No recent history of asking for reviews

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2.3

All reviews

(60)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

Had a little issue with one of the pieces I purchased and was a bit worried, so reached out to the company and Luca the customer service agent helped me quickly! He solved my issue pretty fast! Will be shopping here again!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

I had an issue with shipping as I…

I had an issue with shipping as I accidentally input the wrong post code, Luca in customer support was really helpful and able to rectify it. Recieved my chairs within a few days of working with the customer service!

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy.

Ordered Hana wall lights and asked for a recommendation for a matching ceiling light. Luca has been so helpful! 5 star member of staff. Great communication, friendly yet professional. Absolutely love my lights and would definitely use Siena again.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend Sienahome enough

Can’t recommend Sienahome enough! I brought a few pieces for my living room, the quality of these pieces are fantastic and look phenomenal in my new home. Massive point for customer service too! I need a little guidance before purchasing and received quick and clear answers. Thank you so much!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and amazing customer…

Amazing quality and amazing customer service. Luca was helpful and went above and beyond to make sure I was fully satisfied. My sofas are a showcase in my temple home and people love them. I love them. So much thanks, Luca. I would highly recommend’

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

We received the Alicia floor lamp with a marble base that was less than perfect. Luca arranged a replacement base without argument and provided exceptional customer service. Very happy dealing with SienaHome.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I was looked after from the minute I ordered my furniture until it arrived - amazing quality I 10/10 recommend!

February 9, 2024
Unprompted review
Rated 3 out of 5 stars

Beware.

I ordered a mirror from this company which was crazily expensive but I really liked it on their website. It was meant to be gold but it was cooper/bronze coloured so therefore doesn’t match in my bathroom. Also it’s a bit plasticky. It was so over the top packaged that I couldn’t send it back anyway as had to rip all the packaging apart. It took two of us to unpack it in fact. So, stupidly, I have only now just seen their refund policy which doesn’t cover you if you don’t like it, which I don’t. Plus you have to let them know within 48 hours. £1200 lighter but lesson learned.I won’t be doing that again. Rip off.

February 18, 2024
Unprompted review
Sienahome logo

Reply from Sienahome

Hi Jennifer,

We are really sorry that you aren’t happy with your product. We never received a complaint from you and therefore we aren’t able to help resolve this issue. If you could email us then we may be able to look into what has happened and what we can do to resolve it for you.

Rated 2 out of 5 stars

Grand claims, don't hold up

I have ordered ££££'s worth of furniture from this company. A sofa and an ornament. I really hope the sofa is worth every penny......... As the ornament isn't!!

Geez..........11 months later..........an apology. Many thanks

February 7, 2024
Unprompted review
Sienahome logo

Reply from Sienahome

Hi Debbi,

I can see that we refunded you for the full order. I am really sorry that we weren’t able to reach your level of expectation.

Again, we are really sorry and we hope that we have been able to resolve this for you.

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