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SIG Roofing Reviews 

354
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive product knowledge, frequently noting how they go the extra mile to assist with various needs and inquiries. Many appreciate the first-class service received, highlighting efficient order processing and reliable, on-time deliveries that contribute to a smooth experience. People also commend the wide range of products available and the valuable advice provided, making it a preferred choice for their material requirements. However, some people mentioned experiencing issues with customer service, citing instances of unhelpful staff, lack of product knowledge, or poor communication. Additionally, a few reviewers noted concerns regarding new staff training.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Product

People report positive experiences with product, consistently praising the wide and comprehensive range of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and on-time... See more

Customer service

Customers generally report positive experiences with customer service, highlighting that staff are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shannon at st ives branch in Cambridgeshire has really transformed your experience at SiG. Very helpful and sees your project till the end. Nothing is ever too much trouble and makes you feel you wan... See more

Company replied

Rated 5 out of 5 stars

The team at SIG in Aintree always provide a first class service. Lewis always tries his best to source whichever products we need, even from other branches if necessary & arrange deliveries on time.... See more

Company replied

Rated 5 out of 5 stars

We have been doing business with Portsmouth SIG over the last five years and couldn't praise this branch enough. All of the gents are polite, respectful and always go the extra mile. we would like to... See more

Company replied

Rated 5 out of 5 stars

Every person I dealt with at SIG, from Branch Manager to Delivery Driver, was completely positive and helpful - nothing was too much trouble. Calls were always returned in a timely manner. One of the... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Roofing Contractor
  3. Solar Energy Equipment Supplier

Written by the company

If you’re looking for a roofing partner that delivers reliability, choice, and support, we offer one of the most comprehensive solutions in the industry. With over 40,000 roofing products in stock, we give you unbeatable variety - whether you’re working on a small residential repair or a large-scale commercial project. Our range includes trusted top brands sourced directly through our nationwide network, ensuring consistent quality and dependable supply. We operate specialist branches dedicated to pitched, flat, commercial, industrial, and solar roofing, meaning you always get tailored expertise for the exact type of project you’re managing. To keep your schedule on track, we provide flexible delivery options, including next‑day delivery on many items, so materials arrive when and where you need them. To support confident planning and accurate budgeting, we offer a FREE estimating service, helping you cost your work quickly and precisely. Plus, our sample and matching service ensures that every product aligns perfectly with your project’s requirements - no guesswork, no compromises. Whether you’re an independent tradesperson or managing major builds, our flexible cash and credit accounts are designed to fit the scale and flow of your workload. Ultimately, we’re here to make every roofing project simpler, smarter, and more successful.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

354 reviews

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4.7

All reviews

(354)

301 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service and pricing is also reasonable

April 29, 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya, We're glad you found our customer service great and our pricing reasonable. Thank you for your positive feedback; we appreciate it.

Thanks, Sophie

Rated 5 out of 5 stars

Great service

Set up an account within 24 hrs. All roofing materials delivered next day. Can’t get much better than that!!

May 2, 2026
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Reply from SIG Roofing

Hi Jonny,

We're happy to hear that the account setup and material delivery met your expectations! Thank you for sharing your positive experience with us.

Thanks, Sophie

Rated 5 out of 5 stars

New Roof Sidcup

I made my first enquiry with Dan at SIG. I’m not in the industry, but I am project managing an extension. Dan took ownership of my query knew I needed some guidance and was really helpful. The price was competitive and I had spoken to 3 other distributors. This branch were the only ones to have the Marley anthracite plain tiles in stock. Other companies had 3 month waiting lists so I was really impressed.

I had to call and change my delivery dates 3 or 4 times and not once did I get any negativity from the person I spoke to.

Donna handled my query after initially speaking with Dan and I can’t thank her enough for being friendly and supportive when I needed to add/change some of the items on my order.

It was then I started to communicate with Tom often when changing delivery or asking if they could split delivery and so on. Tom is fantastic on the phone and even nicer in person when I had to visit the store to pick up items realised I needed but hadn’t ordered. I’m really pleased to have met most of the team.

The yard team are helpful, will help load and are friendly and I’ve experienced some grumpy people while doing my extension, but not here!

Thank you to everyone at this branch, Tom you are brilliant, Dan and Donna really brought this purchase to life after I was giving up on the titles I wanted.

Recommend trade or not, they’ll be fair and honest and you can’t ask for more than that. Ad

March 22, 2026
Unprompted review
SIG Roofing logo

Reply from SIG Roofing

Hi Ad,

We're happy to hear that you received helpful guidance and competitive pricing. We appreciate you mentioning the team's friendliness and support when managing your order changes and are so glad we could assist with your project. Thank you for your positive feedback!

Thanks, Sophie

Rated 1 out of 5 stars

If there was zero stars I would have…

If there was zero stars I would have used that
Ordered insulation 3 weeks ago for delivery 14 th not getting until 21 st

April 14, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Neil,

We regret to hear about the delivery delay and any inconvenience this situation has caused. I'll arrange for our branch manager to give you a call to discuss this further.

Thanks, Sophie

Rated 5 out of 5 stars
SIG Roofing logo

Reply from SIG Roofing

Tony Turner,

We appreciate you taking the time to share your positive experience; we are always ready to assist!

Thanks, Georgie

Rated 5 out of 5 stars

always great service from placing…

always great service from placing orders to goods being delivered.
have used SIG for 15 years and would highly reccommend to everyone.
special thanks to Carrisa Morley for all her help.

March 27, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Andrew,

We appreciate your long-term patronage and are so glad you've consistently received great service from us. It's wonderful to hear that our team has been helpful to you. I'll pass your review on to Carrisa too. Thanks for the recommendation!

Thanks, Sophie

Rated 5 out of 5 stars
SIG Roofing logo

Reply from SIG Roofing

Hi Mark,

We're happy to hear that you had a good experience with our company. Thank you for your positive feedback; we appreciate it.

Thanks, Sophie

Rated 5 out of 5 stars

Always very helpful

Always very helpful

March 31, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Vic, Thanks for taking the time to share your review. We're glad that you find the team very helpful.
Thanks, Sophie

Rated 5 out of 5 stars

We have been using Sig roofing for… roofing product

We have been using Sig roofing for over 15 years always pleasant to deal with and Andy is always a happy chap on the counter.

March 25, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Edward,

We're happy to hear that you've had such positive experiences with us over the past 15 years. We appreciate your kind words about our team's service!

Thanks, Sophie

Rated 5 out of 5 stars

Superb customer service

Superb customer service. Very helpful & knowledgeable.

March 27, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Joanne,

We appreciate your kind words! We are happy to hear that you found our team's service helpful and knowledgeable.

Thanks, Sophie

Rated 5 out of 5 stars

Great quality friendly service with…

Great quality friendly service with competitive pricing

March 27, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Mike,

We're glad you enjoyed your experience! Thank you for your positive feedback regarding our service, quality, and pricing.

Thanks, Sophie

Rated 5 out of 5 stars

Fantastic service

Fantastic service. All the staff are so helpful and they go above and beyond to help out.

March 26, 2026
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Reply from SIG Roofing

Hi Andrew,

We're happy to hear that our team provide fantastic service! We appreciate you mentioning how helpful the staff are and that they go above and beyond.

Thanks, Sophie

Rated 5 out of 5 stars

All good service

All good service. Good staff .

March 20, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi, We're glad you found our service and staff good. Thank you for your positive feedback; it means a lot to us.

Thanks, Sophie

Rated 5 out of 5 stars

Great employees

Great employees, plenty of materials, the team always go above and beyond.
-Kings Lynn branch

March 19, 2026
SIG Roofing logo

Reply from SIG Roofing

Hi, We're happy to hear that our team at the Kings Lynn branch provided excellent service and materials. We appreciate you taking the time to leave us this great feedback.

Thanks, Sophie

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