Simon Says Stamp Reviews 

I wish I had read these reviews before I ordered!! I’m dealing with the same issues as most of the other reviewers. I ordered on January 1st and they are still processing my order (today is January 7). They lied and told me it had shipped but according to USPS they haven’t received the order! I’ve emailed twice with no response and when they mentioned some items might be back ordered I just about had a meltdown! A good company does not charge you until items have shipped (Amazon is a good example) which is fair and professional but not Simon says. I won’t order from them again.

It is 12-22-20 and I am still waiting for my December Card Kit ordered on 11-17-20. SSS promptly took my money but now will not respond to email or phone inquiries. This was for Christmas Card making. They should not be allowed to accept funds until they ship product. Plenty of other companies to use in the future that actually care about customers and take pride in their service.

I have been purchasing from Simon Says Stamp for 4 years now. My experience is, they are only good for a few things you can’t find anywhere else, like their Simon brand products. They do not discount items, everything is full price. They take FOREVER to restock items. I have had items on my wish list that I am still waiting for them to restock, sometimes months later! I will not purchase anything without at least a $5 off coupon. Shipping and tax alone for me is usually $10, on top of the cost of the items, and I am in the US. The cost of shipping is out of sight! A lot of places will give free shipping if you spend a minimum, but here, the more you spend, the more it costs to ship. And then, when it does ship, sometimes it is a week, maybe 2, later. Can’t even blame COVID. It has always been this way. So it is usually weeks before I see my order after placing it.

I have placed several orders from this company and the shipping time is unacceptable. I havent had this issue with any other company. When I inquire they give me a “we are so busy” response and have 3-5 days to ship well, its day 6 and no shipment. HORRIBLE SERVICE

I love the items that SSS has on their website, their shipping is horrific. I have never had ANY company take as long as they do. It is horrible. I ordered an item (my last order I placed), it was sold out as a bundle so I went ahead and bought it as seperate items which costs more, about 2 weeks later it said it was on RESERVE. I emailed and heard not a peep back from them. I wish someone else that is definitely better at customer service and shipping would take over this company. I am so disgusted with SSS I can barely contain myself. It is such a shame, I have started ordering things from others and now will only order the SSS things from them If I even continue to order their products. You would think that the card crafters that do the youtube would SSS kits and stamps would maybe stand up for the rest of us. DON'T EVER EXPECT TO GET YOUR THINGS PROMPTLY AND IF YOU NEED SOMETHING RIGHT AWAY DON'T ORDER THRU SIMON SAYS STAMPS that is for sure. Such a waste.

Ordered a high $ amount of stamps etc. When I went to checkout, the shipping was absolutely ridiculous. Most companies will give you free shipping if you order a certain amount. However not SSS. A total rip off. Will not be shopping with this company again, ordered items well over a month ago and items still have not arrived. Sad state of affairs.

WARNING! Order from this company ONLY if you do not want or need your craft supplies to arrive before a month or MORE has passed!!!!! They have a vast supply on their website, but....

I have placed multiple orders with Simon Says Stamp over the past several years. Their shipping is ALWAYS SLOW!! And their computer inventory system must not be any good. I have learned to NEVER order anything on "preorder" because it takes FAR LONGER to ship than they advertise-- or I order just that backordered item if I really want it and can't get it elsewhere. I currently have 2 orders with them that had NO BACKORDER/PREORDER items in them. It has been a month and NOTHING-- and for the last 2 weeks several of my items now say OUT OF STOCK!!! I am FED UP and after these orders, will make a conscious effort to find items from other sources! I spend a LOT of $$$ on craft supplies and Simon Says Stamp clearly does NOT VALUE ITS CUSTOMERS!!!

Im shocked at the way they handled my situation. I had a large stamp break or tear right down the middle and they automatically assumed that it was a "counterfeit" stamp. I work for a multimillion-dollar company and we also have counterfeit products being made across the world... I would never ever instantly assume right off the bat that someones product is counterfeit. I always ask for the product to be shipped to me for further examination.....

sss, don't just ASSUME without investigating. very poor business manners.
I do not own ANY china made stamps and refuse to buy from aliexpress as I know what its like to have imitation products being sold. I like to support small businesses and I'm usually one to purchase from the ACTUAL site and not 3rd party. Very disappointed in how they handles my situation. Its a $20 stamp that could have easily been replaced but instead I was accused of having a "counterfeit" product. the stamp probably costs them $2 to make... a small price to pay to make a long time customer happy.

I have so many SSS stamps and they just lost my respect and business.

Very poor customer service. Ordered an item and then back order for over two months. Tooks weeks to get customer service to issue a refund.

This is the worst company OMG! Do not purchase anything from them. They have terrible customer service, don't answer their phone, and ridiculous shipping timing. Held up an order for over a month due to not knowing what a "backorder" is. The most unprofessional I've ever seen. Wish I would of seen these comments first.

First let me say that I appreciate the wide variety of products that Simon Says Stamps carries on their website, especially in today’s dwindling brick and mortar stores for crafters. However, their shipping time is very, very poor. I am a member of the monthly kit club and pay for my order invoice as soon as I receive it, usually between the 16-19 of each month. Lately, the kits are taking longer and longer to get delivered. I paid for December’s kit on Nov 16th and I still don’t have it and it’s the 7th of December. 21 days is ridiculous. I reached out to customer service and it was the same story As previous months - product delays but we are working on it. If you don’t have it in stock, then don’t sell it. I love the monthly kits. They are a great value and you get a lot of newly released products but I don’t think waiting for three weeks for a monthly kit to arrive is right, especially when all the designers have their kits and are promoting their projects on their websites. Sadly, I think this will be my last monthly kit.

I have just finished looking at three months of your google reviews.

Most state they enjoy “super fast” shipping. Some out of country shoppers even state they receive their order in 7-10 days. These various customers are from the UK, Germany and even New Zealand! If you can ship to other CONTINENTS in this time frame, then why am I waiting for an order that I placed at 6:05pm on October 30th that has STILL not arrived on November 21 to Western Canada? The shipping label wasn’t even created until November 8 and not received by USPS until November 14th.

I have placed two orders on November 18 & 19th. In the shipping notes I asked if you could please, please send asap, as of November 22, it’s still in processing. It is one item, which is your card kit. Presumably, these are all preboxed and ready to slap a mailing label on!

In addition, other google reviews state they have “great” customer service. Again, not my experience. I tried calling SSS at 2:30 your local time, and the outgoing message states you are closed! Leaving a message is futile because my call is never returned. If you leave an email with specific questions, they will not be addressed, you will, however get a completely inane response on something you didn’t even ask about. Somehow all these responses come from someone named Jesta.

I have ordered from many other US crafting supply stores, and I have my order in as little as 5-7 days!

I like the selection you have, however, it is just SO frustrating to wait 3-4 WEEKS for my order to arrive. In the meantime, you have my money, and I am at your mercy waiting for my order to arrive. I always pay through PayPal, I suggest you provide the option to “pay when delivered”. Many other companies provide this option.

I can not support your business anymore due to the frustratingly long ship and receive times. I have been a supporter since you opened, ordering in excess of $10,000.00 but I’ve pretty much had it. Does Heidi Crowl ever, ever look at reviews on other websites? If she did, I would hope that she would address these concerns. Apparently this company doesn’t care if they have dissatisfied longtime loyal customers!

Horrible shipping. Takes forever. I kept ordering thinking it was not a common issue, but I was wrong. I won't order from them again.

I had purchased things from them frequently & one day I wanted to add to an order within 30 minutes & they charged me an additional $7.00 shipping...two separate orders & would not combine the orders.
I had emailed them immediately & they said no!
I have unsubscribed from their emails & want shop there again.
I order from other companies online & they have always helped me out.

Absolutely the WORST customer service I've ever experienced anywhere! I spoke with a representative, and then a manager. I could go into details of the phone conversations, but it literally brings my blood pressure up just thinking about it. Trust me, my fellow crafters: DO NOT BUY FROM SSS!!! They don't care about you, me, or any of their customers.
I would rather die than to ever give this dreadful company another cent. Shop there, and you'll feel the same way too if you ever need to speak with their customer service.

Customer service is non existent. If this company had to rely on its customer service to stay afloat they would go broke. Their products are the only reason I shop there occasionally. I ordered something on August 3 and they have only just been posted it today August 22. No communication advising of any delays. I live in Australia so I have to wait another 3 weeks for the products to arrive by post, so that is almost 6 weeks I have to wait to receive my products. I had written earlier to ask about the delay but no response was received.
I do not normally write reviews but this is not the first time this has happened so thought people should be aware when ordering.

AWFUL AWFUL AWFUL company! Extremely poor customer service. When you send an email to customer services, they cannot be bothered to respond, or when they do, they don't actually address any of your concerns, and fob you off with a stupid response that does nothing to resolve your query. They charge exorbitant postage fees, but use the slowest postage services, thus pocketing your postage money! Extreme sneaky business practise. They have nice products, but I'm afraid they rely too much on this, and therefore are very arrogant. Be very careful when you buy from them, as should you have a problem with your order, you will not be helped, and as a result, you will lose money. I will never order from them ever again.

They have very poor customer service (have called quite a few times for various reasons), extremely slow shipping, so many items VERY often on backorder for a LONG time, and one thing that drives me nuts, is that you can't use more than one code at once. Usually I just ignore that, but when you can't use a code for a promotion (something SMALL free when buying a certain product), and then using 'earned Loyalty perks' together, then that's too much (I did call them). I 'earned' the 'perks' because I intentionally bought extra to get them. I buy SO much from them for years, and when I just received something defective, I was going to have to jump through hoops. I have never returned anything. I just wanted an even exchange. I notice many other companies with free shipping when spending a certain amount, not SSS, as the more you buy, the more shipping you pay. Their prices are higher than almost all other similar companies. Unfortunately for the crafter's who get commission from using SSS links, I will go out of my way to find the item somewhere else, or do without, and get something similar elsewhere. Good customer service is everything! I did put 2 stars instead of one because they have a lot of products

I'm an avid cardmaker/stamper and I love this company. The selection is amazing and I continue to learn and try new techniques. When in stock, they ship almost immediately after ordering. Their own line of stamps is very cool for design and quality.
My one concern is their telephone customer service is not very friendly or helpful. I didn't find their live contact experience mirrored the quality of their website.

Products are good. Shipping is extremely slow. Prices are higher than some other places. Usually MSRP. I hate ordering from them but I still get sucked in occasionally.