Simplehuman UK Reviews 1,534

Your second shipment of bags never arrive to my Home !
I don't know what happens with Fedex in france ( department 64 ) . I wrote Five mails and never get an answer from customer support ! I requested reimbursement and never get it ! Order SHEU 188484 and SHEU 187644 For 45 € , never delivered and staying in Fedex somewhere !! My name is Christian Melin, 33 route de l'aviation , 64600 ANGLET FRANCE

Support was fast and great. They just gave a solution for my problem in no time. Support people very friendly.

I have purhcased the 45L sensor bin over 3 years. The customer support team could handle my case about lid not opening very efficiently. I received the replacement parts in 2 days. It surprised me. Thanks Simplehuman support team.

I cannot rate Simple Human highly enough. I think their customer service is second to none and would always shop with them where possible. Their spare parts department is exceptional and very quick delivery.

I’ve never had such a good response from any retailer as I’ve had from Simplehuman. Emailed response to enquiry very quickly, in fact, every email back and forth was quick. What a superb customer service team, a replacement mirror received a couple of days later even though I couldn’t supply a purchase receipt. Highly recommend Simplehuman UK.

Have contacted Simplehuman customer services twice recently, this last time via online chat - chat operative came online immediately - understood our issue and got us a replacement part ordered which we received it within days - impressive. Earlier telephone chat handled as efficiently with great outcome, smooth no issues. Highly recommended. Products are superb.

Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the phone and checked each piece had come through. This was Friday afternoon. A brand new bin was couriered by Tuesday morning. Ecxellent service

Ok I was daft and broke our shampoo dispenser by knocking it off the mounting and onto a hard floor, needless to say it cracked, but what I found impressive was customer support not only responded quickly to my email but offered a gesture of goodwill buying a replacement and the way they wrote had a genuine good feel factor - well done

Great service from start to finish. My soap dispenser stopped working, so I contacted customer service to see if I could get a replacement under warranty. Their customer service was really responsive and helpful. They shipped the new dispenser without any problems, after receiving some additional information from me. I spoke with different staff members but the quality of the service remained high throughout. Great job!

Had a problem with my simply human pedal bin. Phoned up with customer service who were very helpful. After a couple of pictures of the fault and pics of the bin sticker number. They got back and offered a replacement bin. Couldn't fault them.

Sadly, my makeup mirror with light failed for the 2nd time. An email and video and it was replaced with no quibble whatsoever. Fantastic customer service.

Our compost caddy holder broke at christmas. We'd owned the bin and compost holder for a few years, so we tried to buy another, but Simplehuman have replaced it free of charge immediately. Very unexpected and happy result for something that broke :-) Compost caddy is now happily hanging on the big bin again ;-)

I contacted customer service today re a faulty mirror. The customer service was prompt and helpful and a warranty replacement has already been ordered. So good to see such helpful and prompt support which would definitely encourage me to order more products.

Top class service by Phoebe at Simple human customer services. We had a slight hinge issue on our bin meaning it didn’t close properly. This was resolved in literally one email and a brand new bin arrived today, within 24 hours. Excellent service!

Simplehuman, my honest perception and experience of this Brand is nothing less than fantastic there products are innovative and of high quality definitely worth paying extra for and if you do have an issue there customer service is second to none.
I bought my wife a sensor mirror two years ago which she absolutely loves and recently we had an issue with the light around the perimeter of the mirror this item came with a five year warranty so I contacted their customer services department who were very helpful and polite they helped me through the warranty procedure and their support throughout was nothing less than exemplary
Within two days I had an email to advise they were replacing the mirror with a brand new one and the remaining three years warranty would remain on the new mirror I would thoroughly recommend this company.

Special thank you to Laarni, Phoebe & Hannah for their help and assistance.

Bought the mirror for my wife, which she loved. But it suddenly stopped working after about 11 months. Simplehuman customer services arranged a replacement, they were very helpful. Keep your proof of purchase.

Love my big kitchen bin. Was upset when the soft close broke. However, Renwil was understanding and helped get it replaced under warranty, and in only a couple of days I had the replacement at my house. Was really pleased with the efficiency of the process and still love my bin.

I contacted Simplehuman about my duo bin as it had broken. Simplehuman offer a 10 year guarantee, however I couldn't find my receipt, I thought all was lost but no after sending them a video and pictures of the bin they sent me a replacement as a gesture of goodwill. It arrived two days later. What fantastic customer service from a great company.

Fault was rectified quickly with a replacement part.

I have a dual recycling bin and the hinge broke after 4 years. I was on the verge of buying a new one when I noticed another review mentioning their 10 year warranty. So I got in touch and filled in a simple form on their chat site and by the next day they had reviewed this and sent me a new bin (which is a great bin). You get what you pay for. Excellent customer service.