Simplehuman UK Reviews 1,531

Absolutely brilliant customer service. They really helped me out with my mirror issue. Would give them 10 stars if I could. Thank you Simplehuman!

Even though our trash can broke down after 5,5 years SimpleHuman gave us one free in return. They truly live up to there promise which is rare these days!

Simplehuman exceeded my expectations on trying to repair one of their 44L dual bins. I have bought a number of their bins over the years and the quality, not only of their bins but their bags has always made it a simple choice for a new bin. When I was looking for a part for the lid I was really impressed after offering them the required information that they have sent me a new bin! That is true Customer service and also a lifelong guarantee! Many thanks and I will always buy SimpleHuman bins.

I made a call about a fault part on the item I purchased an i was expecting just the part that was faulty to arrive but to my surprise a whole new bin was sent and all within a couple of days. Thank you very much for resolving my issue. I would recommend simply human to anyone as their customer service is the best.

Great support from the Simple Human team. My product was faulty within warranty period and was replaced quickly and easily. Contact with customer support was very friendly and response was to my case was within a couple hours. All in all great customer experience. 10/10

Even though we were not able to find the original payment we were sent a new product within the guarantee period. Great service!

fantastic service and help again - thank you

our product had a broken piece after using it 3 years, still warranted.
I call the support who answered very quickly and sent us a new part.

special thanks to Clarisse.

First of all I would like to thank the customer online support for the help they gave me and the email address, after I got in touch again a quick response again and after i explain the spring on the lid had broken, as a good gesture they said they would send us a new one which again we received in 2 days, only it was not just the spring but a new bin. best after service I have come across. John B

I had an issue with Simplehuman, but Chloe resolved it. Many thanks for your effort Chloe!

Great and very reactive customer service! Highly recommend

I'm writing here to warn potential buyers of a Sensor Mirror Trio @ 300 GBP. The sensor breaks and cannot be repaired.

It's beautiful, very useful and looks good quality. It comes with 5 years warranty.
However the sensor stopped working after 4.5 years.

As it was still under warranty, Simplehuman replaced it with a new one, with a caveat that the warranty is limited to the 5 years of the original one.
I accepted this, thinking it was a bad luck. But the new one broke after 1.5 year, same issue with the sensor.

I contacted Customer support over email and cannot complain on their responsiveness, clear messages, etc. They concluded, that my warranty expired and they can offer me 20% discount on the new mirror.

Why I'm writing?
1. I'm very disappointed with the quality of this product. It's expensive and it was a real treat for myself to buy it, normally I chose more reasonably priced items. But the promise of quality lured me.
2. Cost - if you do the maths: 300 GBP over 6 years (including replacement) means, you pay 50 GBP per year for the usage of this mirror. It's not a negligible cost, I'm looking for a cheaper option now.
3. My main disappointment though is the mirror cannot be repaired as it's such a waste, in the world when we're all pushed for sustainability..

Think twice before you buy one!

Have to say the product is really good and robust lasted 8 years. More importantly is the customer service ,not only did they send me a new bin but the newer one .only sent them the photos and serial number. Great service from a great product . Bit expensive but lasted 8years ,for a bin that's u use every day . None of that cheap plastic bins that won't last a year, next day delivery as well Best customer service l had in a long time. Thanks Simplehuman.

Great customer support from Renwil and Hannah

Fanatic warranty and service and brilliant quick customer service

I bought a mirror nearly three years ago and it stopped charging. The customer service when I reported the issue was outstanding. Thank you!

I’m on my second simple human mirror & it’s a great product, the first one I had for many years, it’s still used but I think the battery pack gave up so doesn’t light up anymore, my second one unfortunately stopped working within a year but as it was still in warranty they have sent me a replacement, very quick to respond & Laarni was very helpful. Great customer service & love the product.

Your second shipment of bags never arrive to my Home !
I don't know what happens with Fedex in france ( department 64 ) . I wrote Five mails and never get an answer from customer support ! I requested reimbursement and never get it ! Order SHEU 188484 and SHEU 187644 For 45 € , never delivered and staying in Fedex somewhere !! My name is Christian Melin, 33 route de l'aviation , 64600 ANGLET FRANCE

Support was fast and great. They just gave a solution for my problem in no time. Support people very friendly.