Simplelifehomes Reviews 

2,124
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond expectations. Many people appreciate the quick response times and efficient handling of queries, making the overall process smooth and stress-free. Reviewers also enjoy the modern new-build homes and desirable locations, noting prompt resolution of issues. However, some customers noted significant delays in repair requests, with issues sometimes taking months to resolve or remaining unaddressed. A few other people also felt that communication was inconsistent, experiencing long phone waiting times and unreturned calls, alongside concerns about tenant management and antisocial behavior.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising individuals for their... See more

Service

Consumers find service to be ambiguous, with many reporting extremely disappointing experiences, particularly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration over... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting significant delays... See more

Location

Users describe ambiguous interactions with location, with some reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,124)

478 reviews in the last 12 months

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Rated 5 out of 5 stars

We loved living in our Simple life…

We loved living in our Simple life home, anything that was requested was dealt with efficiently and promptly. We only moved due to buying our own home, I would highly recommend SLH to anyone looking for a long term rental without the worry of being moved on due to reasons out of your control.

Thanks for everything

February 2, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for taking the time to share your experience, Jack! We're delighted to hear your feedback. Thank you for choosing Simple Life.

Rated 1 out of 5 stars

It would seem that SLH rent to any body…

It would seem that SLH rent to any body regardless of their background.
We have moved to Base Newhall, Harlow Essex
We have recently brought a £500K detached house from Vistry (Countryside) for our retirement. We are in our 70's and thought this would see us out peacefully and quietly. Opposite us are some rentals that Simple Life have housed a known thug. He has 2 of his own spaces and 2 garages but has decided he can park his work van in our visitors space and rammed against our fence. He has put up 2 cameras facing into our property, stares over into our house every 20 minutes while he and his wife chain smoke, let their 5 French Bull dogs out and has converted his garage into a storage unit for his roofing stock, getting the picture. We have tried to contact SLH via phone, voicemaila and online but they have ignored our every attempt. Dominic Brownlee our Estate Manager from SHW Estates says he has contacted them but can't discus the outcome. Vistry the developers say they have contacted SLH but again we aren't told anything. So while my wife's dream is in tatters we are asked to be patient, but for what they haven't managed to do anything in the last month between them all. The lack of management is suspicious and as usual the innocent are being allowed to be abused. This isn't a company I could recommend as a resident.
It's worth noting that we signed covenants and rules that stated:
No work vans other than in your own space.
No additional accessories to be put on the property without consent.
No loutish behaviour.
To mention a few, wouldn't you think that between Vistry & SLH and SHW that something could have been done.
It does make you wonder who is helping who, all I know is it STINKS.
I hope you have better luck with your neighbours but bI wouldn't trust any of these lot.

January 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for providing additional information, which has allowed us to confirm your identity.

We can see that you have raised these concerns with us directly and that our team has responded. Please be assured that Simple Life conducts referencing for all applicants prior to entering into tenancy agreements, to ensure residents meet the required criteria for the homes.

We acknowledge the issues you have raised and understand your concerns. These matters are being actively reviewed and addressed.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Unprofessional behavior from start to…

Unprofessional behavior from start to finish, Their intention was clear, they took advantage of my vulnerability, the fact that I found myself in an unexpected situation and was looking for a solution. They gave me false hope and they spun me around as they pleased . They refused to let me view the property. They forced me to pay a holding deposit £ 260 for the house they chose . I didn't have a choice or the opportunity to inspect the house. I was constantly contacting them, trying to find out what was going on. After a month I found out how the references turned out. They deliberately stalled for time and instead of finding solutions, they looked for excuses. They took advantage of my trust just to make money from fees. I was robbed of £120. They abused my trust and vulnerability.
Honesty has no meaning for this company, they only care about finances. This is how they rob people and this is how they obviously make a living. As soon as I wrote to them that I would publish my experience, they suddenly managed to respond and write back. They wanted the holding deposit immediately but they couldn't return the change from it . It was a long fight .

January 13, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for providing your details, which allowed us to locate your records and review this matter further.

We’re sorry to hear that you felt communication let you down during this time. After reviewing your application, we can see that there was a delay in communication following the payment of the holding deposit. This coincided with the festive break and the commencement of the referencing process, during which there is limited information available to share until references are returned.

Please note that referencing is managed by an independent third party, Let Alliance, and timelines are outside of our direct control. For GDPR reasons, we do not have access to the detailed content of the references; however, our team always aims to provide guidance based on the information supplied within the application form.

We are also sorry to hear your comments regarding viewing the property. Our records do not show that you were unable to view the home, and we do encourage all prospective residents to view a property wherever possible. That said, with new-build homes this can occasionally be difficult if the property is not yet ready for access.

We understand that moving home can be a stressful experience, particularly when circumstances are unexpected, and we regret that this process caused frustration. Our procedures, including fees and the handling of holding deposits, are fully outlined on the Simple Life Homes website and are available to view at any time in the FAQ section.

We always strive to act transparently and in line with our published processes, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great home rental experience

Simple Life Homes made my move incredibly easy from start to finish. The process was smooth, well organised, and stress-free, which is exactly what you want when moving home. Communication was clear and professional throughout, and everything went as promised. I’d definitely recommend Simple Life Homes to anyone looking for a reliable and straightforward rental experience.

December 16, 2025
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you so much for taking to time to leave a review, Ato!

Rated 5 out of 5 stars

Great company

Great company, very effective communication. Whenever there is an issue they send someone to fix it asap.
Highly recommend

January 28, 2026
Unprompted review
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Reply from Simplelifehomes

We're thrilled to hear this! Thank you for taking the time to share your experience, Neive.

Rated 1 out of 5 stars

Worst company ever

Every year increasing the rent

January 28, 2026
Unprompted review
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Reply from Simplelifehomes

We’re sorry to hear you feel this way. We always aim to be transparent about rent reviews from the outset of a tenancy. Any rent increases are carried out in line with market conditions and inflation, and we do our best to communicate these clearly and fairly. We appreciate your feedback and are happy to discuss any concerns directly.

Rated 5 out of 5 stars

after year's of private landlords…

after year's of private landlords saying they won't sell, then few year's down they sell very nice to no that won't happen with simple life homes lovely new houses nice areas very pleased.

October 23, 2025
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear, thank you so much for your review, Claire.

Rated 5 out of 5 stars

Couldn’t be happier

Been a Simple Life resident for over 6 months now and we love it. Absolutely no complaints, the staff have been responsive with any minor issues we’ve had.

January 27, 2026
Unprompted review
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Reply from Simplelifehomes

We're thrilled to hear this! Thank you so much for choosing Simple Life.

Rated 5 out of 5 stars

It’s a quiet and peaceful community.

It’s a quiet and peaceful community.
Living here feels like the lush life;calm, comfortable and everything I need.

January 27, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear, thank you for taking the time to leave a review, Akua.

Rated 5 out of 5 stars

As a renter coming from London the…

As a renter coming from London the process was so easy not to mention all the guides and help and support.

January 27, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you so much for your review, Karen!

Rated 5 out of 5 stars

Had a meeting at Milby Meadows Nuneaton…

Had a meeting at Milby Meadows Nuneaton with the Site Manager Rachel
She was very professional and helpful and seems to be available outside of her hours for help and information.
Rachel is a good asset to the company making you feel comfortable whilst looking around the houses.

January 27, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you very much for your feedback following your visit to Milby Meadows.
I’m pleased to hear that your meeting with Rachel went so well, I’ll be sure to pass your comments. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

One of the biggest thing I love about…

One of the biggest thing I love about simple life property management. When you see a house you like and applied for it. They will treat you as just you meaning is just you alone that is on the probably if you didn’t pass the reference check they will put back the house in the market. Unlike other people almost 200 people will view a house which you don’t know if you will get it. Well done simple life keep this system up. System of not allowing 100 people to applied for just one house.

November 27, 2025
Unprompted review
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Reply from Simplelifehomes

Your feedback means a lot to the team, and we truly appreciate your kind words and support. We’ll certainly continue working hard to maintain this system and deliver the best possible service.

Rated 5 out of 5 stars

Very reliable

Very reliable , great communication and important information shared for me to be able to progress my application.Thanks simple life!

January 26, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for taking the time to share your experience.

Rated 3 out of 5 stars

When getting repairs done it takes fir…

When getting repairs done it takes fir ever for someone to come do it

January 23, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

After reviewing your maintenance requests, we can see that two issues were raised. The outside light repair was completed within our non-urgent SLA of 28 days.

We can also see that an issue with your fence was reported in November. Unfortunately, this was only completed last week due to delays while the matter was referred back to the developer. We sincerely apologise for the inconvenience this caused. Our records show that the team kept you updated throughout this process and reached out again this week to check whether you have any further issues.

Rated 5 out of 5 stars

Can’t fault them

Can’t fault them. House is as described and presented. The one or two small issues found when first moving in (we were very first tenants so this was expected) were rectified quickly and successfully. They were very easy to contact through app or phone. Really enjoying our home!

January 22, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you so much for taking the time to leave a review, KM!

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