Simplelifehomes Reviews 

I have rented two properties through this company, and overall the tenancy experience itself was positive. The properties were well managed, communication during the tenancy was generally good, and when I moved out of my previous property, my deposit was returned very quickly without any issues.

Unfortunately, my experience at the end of my most recent tenancy has been very different. It has now been a month since I vacated the property, and nearly three weeks since I received written confirmation following the inspection that my full deposit would be returned.

Despite this confirmation, the deposit return has still not been processed. I have contacted the company on two separate occasions for an update, but have received no meaningful progress. Furthermore, no action appears to have been taken with TDS during this period, leaving me to initiate the process myself.

It is disappointing because my previous experience with the company was excellent, and this delay seems entirely unnecessary given that the full deposit return was agreed. I hope this is simply an administrative issue that can be resolved promptly, but it has unfortunately overshadowed what was otherwise a positive renting experience.

Getting them to sort issues is anything but simple, most frustrating landlord I've ever had to deal with. Replace the batteries in the carbon dioxide and smoke alarms in the surrounding empty houses - they've been beeping for months, every 30 seconds. How is this anything but a 5 minute job to be done, instead it's literally anyone else's problem and "will be done" but never is.

Everyone was helpful and efficient. The use of technology to speed up the referencing process is quite amazing. Looking forward to moving into our brand new, home.

I like the location, house layout and security of this property

We were looking at renting a property, called so many times, no answer. When someone actually answered, they were leaving a message to someone who as they said will call back. That obviously didn’t happen. Not sure what is the phone line for, but not a good start if you looking for a good letting agency.

I am a current tenant with Simple Life and have had an extremely disappointing experience from the very start.

Despite signing my tenancy agreement and submitting my inventory, neither document has ever been formally acknowledged by Simple Life. I have had no written confirmation that they even hold these on file.

More seriously, the balcony door/window was already broken when I moved in. This was noted on the inventory. I have since sent multiple emails and made several phone calls to report this — and have received absolutely no response. The repair remains unresolved, leaving a security risk in my home.

Simple Life appears to be completely unreachable. Emails go unanswered, phone calls go nowhere. As a tenant, you are left with no support and no point of contact.

I have now raised a formal complaint and am prepared to escalate to the Property Redress Scheme if this is not resolved.

I would strongly caution anyone considering renting through Simple Life to think carefully before doing so.

The simple life experience for us has been great we have a great neighborhood very quiet and relaxed love it

Communication was good throughout. Once you get the keys and are all set up the app is a nice touch.
Staff are friendly, polite and knowledgeable

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated everything I needed to know promptly and on the very same day Amber contacted me, we had already chosen and reserved our new home. I cannot thank you enough Amber, you are a credit to Simple Life!

love Simple life homes, great service, quick resolution of any maintenance issues etc.
This is my 3rd year as a renter and don't think I will be mving any time soon.

Lovely customer service, Abbie helped answer any questions we asked and had a laugh while doing so.

Have lived in a simple life home for 5years now . Love the house and area. Always keep the estate looking nice and tidy . Usually problems are dealt with. Hope rent doesn’t go up anytime soon or we will be homeless

Living in this house for over 5 years. Loving it

Lovely home, any problems are dealt with quickly and efficiently.

Excellent customer service, the phones were manned by Amber who made the process effortless. Couldn’t recommend more.

Great customer service. Amber was really helpful on the phones, it made the process much more simple.

Charlotte was really helpful in talking to me over the phone and in supporting me with what I needed. Very happy

Niamh One of the staff was absolutely brilliant, quick emails back, spoke politely, answered all my questions and genuinely I feel a lot better in myself knowing all information she provided thankyou

very helpful staff spoke with charlotte on the phone helping me and my partner during the process and viewing

Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.