simply be Reviews 

It went through ok

Customer service is shocking. I ordered a nintendo switch for £300 which has got lost at dpd depot. They do not listen when you ask for a refund just keep saying the "back office team" are tracing the parcel and I will hear in 3 days. Did not hear anything within 3 days. For them to then say we will escalate it and that will be another 48 hours!! Still not heard anything. They will happily add new interest charges to my next statement for said item which clearly isn't arriving! Everytime I ask for a refund which I'm entitled to under the consumer rights act 2015 they don't listen. JD Williams is definitely not for the customer and clearly more interested in taking people's money for undelivered goods. I've lost all trust in the company and will be deleting my account once it's paid up.

Quick and easy to make my payment.

Fast service

Good company to order from

Easy to enter details, clear instructions

Easy to use and pay

I make payments online banking which is straight forward and payments are made straight away

It's all ok.

You will simply be very disappointed, I was and insulted.

Made multiple complaints regarding overcharging and nothing ever gets resolved... I would never order from simply be again and I warn others of the constant overcharging... you will never be able to pay back with minimum payment I've paid over 20 times the products ordered and still apparently owe hundreds for a £71 order!!! Disgraceful.

Very good easy to make payment

Don't even want to leave one star! Promotion code didn't work on a VALID item, the item met all the requirements for 20% off on the app, or 15% off online. None of the codes worked. Spoke to someone from customer services who checked it all and was perplexed that it didnt work. I was told and have it in writing that if I make the purchase they have put a note on my account to honour the code and apply the discount. Guess what? They didn't and now I'm being told i should have used the correct account.. I only have ONE account and that basically its tough and to use the code next time. What a scam! I will return it but that leaves me £5 out of pocket from paying for delivery.

Its easy to order send back returns and pay your account. 😉

ordered next day delivery but it's coming on monday wasn't informed at checkout or anything now after to paying nearly £6 delivery fee i am offered $1 back not pounds but dollars... im not american wtf is this website actually trash

have been very confused with the accounts sorry

I don’t know what happened to Simply be recently. If I bought bra over 3 years ago I still have in my closet in a very good condition, but last two years something changed. Quality is not as good. Every single bra that I bought, after first washing underwires are out. Very poor quality.
Unfortunately, as I liked this shop and I spend a lot of money for the underwear, I will not spend any penny more.

Dreadful experience. Ordered £260 worth of clothes to collect from my local Parcel shop. SimplyBe sent the parcel via Evri and for 10 days Evri tracking stated it was at the depot for processing. I called SimplyBe to find out where it was and they 'escalated' the query. 2 more days and I received a refund email. I called up to ask why I'd been refunded and they said the 'customer' refused the parcel and that the courier had the wrong address. I said 1) I'm the customer and I never got the chance to go and collect the parcel, so did Parcel shop refused the parcel? And 2) how can it be both customer refused and they had the incorrect address? I tried to lodge a complaint and the person on the phone kept talking over me and said their system has been the same for years and that the system says customer refusal so there's nothing they can do. I asked if I can get the same discount code I originally ordered with or if they can reorder at the same price I ordered at originally, both she said isn't something the system allows them to do. The noise of people talking and laughing in the background made it so hard to converse. My experience has been 2 weeks without £260 or my order and now a further week waiting for the refund and none the wiser of who is telling the truth about how my parcel never came for me to pick it up. This isn't the first bad experience with SimplyBe so I'm just never going to order from here again until they switch courier services.

I loved simply be and ordered a lot. However next day has disappeared and they changed the returns process back which was sooooo easy. Now I either have to get Evri to collect it or go miles. The Evri returns process is hellish. They don’t turn up, it’s a massive drama getting them to come and it takes way longer to get a refund. Did an order earlier I needed tomorrow for a late min wedding change for a friend and no next day so had to change my whole day the day before the wedding to wait in on Saturday. Will be my last order. I’m sure they will loose customers doing this as that’s me done, I won’t be the only one. And I ordered virtually weekly and didn’t send much back unless it was faulty. 🤷‍♀️

Update. This dress is not even out for delivery with courier. I’m absolutely furious. What did I pay the delivery pass for!!!! This is my last order with simply be. I’m a good customer and won’t waste money with waiting in all day for a needed item that was meant to come today! Plenty other businesses I can spend my money with. I’m also still waiting for refunds. Couple weeks in to change in delivery and returns process and it’s already been a mess!

Sat here all day the day before my only daughter’s wedding after a family member had a dress emergency with a bodged alteration waiting for a dress when I had things to do, and it’s NOT arrived. Absolute joke. I’m absolutely furious and will never order from this company again.