I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me
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Review summary
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Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99. They use Evri as a courier and luckily we have a great c... See more
I ordered a lovely dress (first time order with this company) When it arrived, a completely different item (shirt) was given to me. The shirt was placed in a bag clearly labelled with the barcode & n... See more
Company details
Information provided by various external sources
SimplyBe, Fierce Fashion in 10-32. Be Bold. Be Strong. Be You.
Contact info
United Kingdom
- www.simplybe.co.uk
3.2
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
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Terrible
Terrible won’t be using again cancelled 3 times unreliable company
December 19, 2025
Unprompted review
Reply from simply be
Hi Keith,
Thank you for sharing your feedback.
I apologise for the repeated cancellations and any inconvenience this has caused. This is not the level of service we aim to uphold.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
No way of actually talking to anyone…
No way of actually talking to anyone that is able to resolve anything get told they will talk to the higher ups, delivery was 17 days after purchase not the 8 days I was told and then the courier didn’t even deliver it! Will never use this website again absolutely shocking
December 17, 2025
Unprompted review
Reply from simply be
Hi Kelsey,
I am sorry to hear that contacting our customer services department was not a straightforward process for you. I also apologise for the delay in your item being delivered.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
False advertising
Should have been next day delivery of which I paid a premium for. I’m at day 2 and it’s not even arrived at evri
Should not be advertising this
Other customers be aware and be careful before you purchase anything
Customer service is non existent
December 16, 2025
Unprompted review
Reply from simply be
Hi Mark,
I sincerely apologise for the delay in your delivery and the inconvenience this has caused, especially after you paid for next day delivery. This is not the standard of service we aim to uphold.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Awful experience
Awful experience. They cancelled an item with no reason why .. ? failed credit check even though I paid in full at time of order. No information/email about cancelled item or refund. I have tried to cancel the order under consumer rights but have been waiting in a queue with 492 probably unhappy customers!! First and last time with Simply Be !!
Hi Abigail, I am still waiting for an email response from customer service. I have sent my contact details and order number.
December 17, 2025
Unprompted review
Reply from simply be
Hi,
I am truly sorry to hear about the issues you've faced with the cancellation of your order and lack of communication regarding your refund. Our goal is to ensure a smooth and transparent experience for all our customers, and it's disappointing to learn that this was not achieved in your case.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Poor customer service
I ordered a Graphite samsung watch strap twice, twice in a row I received the incorrect strap. On the 2nd time I contacted customer services they told me that they will be in contact within 3 days to sort out the return, this was the beginning of November, I have had 1 email from them and no responses since, I have emailed several times and sent a message on Facebook but still ko replies and I am still stuck with the watch strap.
December 17, 2025
Unprompted review
Reply from simply be
Hi Michelle,
I apologise for the inconvenience you've faced with the incorrect shipments and the subsequent delays in communication from our customer service team. I understand your disappointment in not receiving a timely response.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Very disappointed
I bought a jacket from simply be and having only worn it 4 times, noticed pronounced pilling on the fabric, making it look very old and worn. I contacted customer services and have been back and forth over email over several weeks now, with the last email saying I've been credited the amount back. This is incorrect and I've not received a refund whatsoever! I've sent 2 further emails stating this but no one ever replies! Pathetic customer service and I shall not be ordering from you again. I've paid for a jacket I can't use and now I've been lied to about a refund!
The enquiry number is 10702444 if anyone can be bothered to get back to me. Extremely disappointed and frustrated
December 15, 2025
Unprompted review
Reply from simply be
Hi Sabina,
Thank you for bringing this matter to our attention, and I apologise for the inconvenience you've experienced.
It's disappointing to hear about the quality issue with the jacket and the difficulties you've encountered in resolving your refund.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Worst clothing experience ever!
I ordered some pyjamas for my mother for xmas they use evri which if id known i would of not ordered from them, evri said they delivered the item but the photo they sent was someone elses house, i have messages simply be numerous times but no one gets bk to me so it looks like im now 60 quid out of pocket no items or refund pls pls pls do not order from this company, update they ask for information and nothing bk from them will never order from this company again they are the worst ive ever dealt with!
December 9, 2025
Unprompted review
Reply from simply be
Hi. Sarah
Thank you for the feedback.
I understand the disappointment and stress this situation has caused, especially with the item being intended as a Christmas gift for your mother. It's crucial for us that our customers receive their orders in a timely and accurate manner, and I apologise for the inconvenience caused by this delivery error.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Simply Be Team :)
I'm not happy made a payment 7 days ago…
I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me
December 12, 2025
Unprompted review
Reply from simply be
Hi Angeline,
Thank you for reaching out and sharing your concerns.
I apologise for any confusion or inconvenience with your account statement and payment.
We understand the importance of clear communication regarding due dates and account information.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Terrible customer service
Terrible customer service, I have tried to contact on multiple occasions when I log in to my account to make a payment, my balance t I owe has disappeared and all past orders etc, have no idea what is going on but they need to sort it out. I send a chat message on the website and 580 people are in front of me then when I do get a response it did not solve the issue. Sent multiple emails plus messaged on Facebook. Terrible service.
December 1, 2025
Unprompted review
Reply from simply be
Hi. Ann
Thank you for the feedback.
I understand the frustration of not being able to access your account information and the difficulty in reaching us through various channels. This is certainly not the level of service we aim to provide, and I assure you that we are committed to resolving this matter promptly.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Simply Be Team :)
Ignored my refund
Simply be have completely ignored my refund
I started a refund on the 11th Nov & sent the items back after a couple of hitches with their QR code for postage and spoke to their customer service team 10 days ago who confirmed they have recieved the returned items.
I have not been issued a refund and now the return is not showing on my account. I luckily screenshot the return and have the proof of postage however today they demanded payment for the items I ordered including the returns they admit they've recieved! I will not be paying for the returned items it's impossible to get through to their customer service team.
sort yourselves out simply be.. what a mess you're in!! I will not order from you again
Just to add i sent the info requested by you but never heard from this company again this issue is still not resolved I am not paying for the returned items that your recieved in November. Such a disgusting service
December 9, 2025
Unprompted review
Reply from simply be
Hi. Caroline
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your items that you returned. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Simply Be Team :)
Absolutely awful customer service
Absolutely awful customer service! Placed an order on 6th December with next day delivery and it arrived on the 8th. On opening I realsied that there were 2 items missing and 2 items that I didn't order. Thought the quickest way to get through was Live Chat, but nope no chance. Tried to call and it said there was a 20 min wait. I couldn't hang on for that long as I work! Emailed and got a response saying I'd get a reply within 24 hrs, but guess what? No reply! Decided to try live chat again today, got on at 8.25 and finally spoke to someone at 18.34!! It's just completely unacceptable and I won't be buying from them again. I've been told to send them back and my account will be credited, but I'm not hopeful that they won't mess that up too!
December 9, 2025
Unprompted review
Reply from simply be
Hi. Eleri
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your recent order. I apologise for the long wait time you faced whilst trying to get in contact with us.
This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Simply Be Team :)
2 months on and Return still waiting to be collected…
Return still waiting to be collected after 2 months and numerous emails and assurances that this would be sorted out. Also I am having to make monthly payments for the items I do not want so that I do not get a bad credit record! Today I have tried to use their online chat and was number 355 in the queue. They do not care and I will never use them again.
October 8, 2025
Unprompted review
Reply from simply be
Hi Angela,
I apologise for the ongoing issues with your return and the inconvenience of making payments for items you don't want.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
I've been a simply be customer for many…
I've been a simply be customer for many years and I'm really disappointed with the recent service I've had in my last few orders. One order had many missing items and wrong items sent and other orders haven't turned up. Paying for next day delivery is ridiculous because it's no longer guaranteed. Ringing through to customer service takes forever and although they are apologetic the service doesn't change. I now think very hard before deciding to make a purchase because I find them unreliable.
November 29, 2025
Unprompted review
Reply from simply be
Hi Maree,
I apologise for the recent issues you've encountered with your orders. As a valued Simply Be customer, we understand your frustration with missing items, incorrect deliveries, and delays. This is not the level of service we aim to maintain.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
I placed my first order with Simply Be…
I placed my first order with Simply Be and received my order the following day as requested but when I opened the parcel up only one of the two dresses was in the parcel. I sent them an email stating I was missing an item as it was too late and chat had closed. The email stated I would get a reply within 24hours. I waited over the 24 hours and still no reply so I thought I’d go on chat. So at 10 o’clock I joined chat and was 1065 in the queue! Well it’s now twenty past six and I’m 258 in the queue and they close in 40 minutes so they’re not going to get to me! Ridiculous, I just want a refund for missing dress as too late now for what I wanted it for! It’s put me off from purchasing from them anymore
UPDATE, tried again following day and after 3 hours finally got through to someone and was then basically called a liar and they showed me the delivery photo which I then told them that I never said I didn’t receive my parcel but I had a missing dress!! They then were saying that that wasn’t the case and I then showed them a photo of my delivery note listing both dresses on it so she then said as they were both listed they would refund me the missing item! I’m still waiting for the refund to show on my account days later! I don’t appreciate being called a liar and having to justify myself to Simply Be! You do not treat customers this way, disgraceful!
December 3, 2025
Unprompted review
Reply from simply be
Hi Sharon,
I am sorry that you have only received part of your order and the communication delays you have faced. I understand your frustration regarding this. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
What can I say? APPALLING
What can I say?
Don't bother ringing customer services - you get cut off after waiting 20 minutes.
Want next day delivery and pay the extra? If you are lucky you'll get your parcel the following week. Unlucky? Never get it and then have to fight over email to get a refund. That takes weeks
Paid 24 hours delivery and it didn't come in the contracted time? Well they just give you a promo code and won't refund you the amount in the original transaction which is countering the consumer act 2015.
No integrity, no interest in customer services and no interest apologies.
December 2, 2025
Unprompted review
Reply from simply be
Hi Elspeth,
I apologise for the negative experience you've had with our customer service and delivery promises.
Long wait times, delivery delays, and issues with refunds are not reflective of the standards we strive to maintain. Your frustration regarding next-day delivery and the handling of refunds is understandable.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Shocking customer service
Shocking customer service. My parcel is lost in transit but marked as delivered on my account. I have been trying to speak to someone for over 2 weeks….impossible because they just stick you on hold and ignore messages. Now have £185 outstanding on my account for items i havent received and evri have admitted are lost in transit! AVOID unless you want unnecessary stress put on you!
December 2, 2025
Unprompted review
Reply from simply be
Hi Katrina,
I apologise for the frustration with your lost parcel and the difficulties reaching us. This situation is not the standard of service we strive to uphold, especially with the £185 outstanding on your account.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Poor Quality item received
Poor Quality item received. The Clothes description was inaccurate.
Although I contacted customer service and they agreed to refund the postage fee.
I returned the item within an hour of receipt by courier. It was received in the warehouse within a matter of days, however the Refund process is so slow. I've been waiting 2 wks. I will not order again for this reason.
November 24, 2025
Unprompted review
Reply from simply be
Hi Sharon,
I apologise for the inconvenience caused by receiving an item that did not meet your expectations and for the extended wait for your refund.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
Zero Customer Service
Ordered a pair of boots, never arrived at the Parcelshop. Tried to inform Simply Be. Live chat - 1077 people in front of me in the queue?! Rang them and the recorded message says to use Facebook to message Customer Services, 3 days later no reply! Tried ringing again, on hold indefinitely! What an absolute shambles, will never use them again
December 1, 2025
Unprompted review
Reply from simply be
Hi,
I am very sorry to hear about the challenges you have faced in obtaining your order and in contacting our customer service team.
We aim to provide prompt and effective communication, I am sorry to hear about the delay in processing your refund and the lack of updates.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Simply Be Team :)
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