Simply Electricals Affiliate Store Reviews 

307
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I order a Ninja Foodie 9-in-1 from Simply Electricals over a month ago (12th April). I received no update about delivery so called them to be told it would be delivered two weeks ago. Nothing came. I... See more

Rated 5 out of 5 stars

Came across Simply Electricals while searching for a new TV, great selection of all major brands at really good prices compared to Currys AO and the like. Ordering was really easy with confirmation s... See more

Rated 5 out of 5 stars

Considering the current situation contacting simply electricials was quick and easy. I was able to speak to an agent and not those dreaded voice prompts. Michael Gilmour was very helpful with advice... See more

Rated 5 out of 5 stars

We had quite a few technical problems setting up this soundbar and getting the sound in sync with the tv etc. It is not a simple case of plug and play and we almost gave up. However Simply Electrica... See more

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3.8

Great

TrustScore 4 out of 5

307 reviews

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3.8

All reviews

(307)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. Really helpful customer service. Excellent support. Delivered on day promised. Highly recommended.

March 27, 2020
Unprompted review
Rated 4 out of 5 stars

Friendly and helpful

Simply Electricals was the first to drop the price on the TV I wanted, so I placed an order. Friendly and helpful email correspondence about delivery ensued. Unfortunately the courier was a day late and particularly grumpy, which didn't endear the firm to my wife. The TV is fine, though, and I'm promised details of the five-year warranty shortly. It remains only to be seen whether SE lives up to its promise of cashback via topcashback.co.uk - this is an area where some suppliers have lost all their credibility with me.

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and unbeatable price

Searched around online for the best deal on my new Samsung TV, and these guys had it.
My worries that being based in the North West they would not deliver to Gloucestershire were unnecessary. From the purchase online to delivery on my new TV (and removal of old TV) everything went Smoothly without a hitch.
Professional service all round.

March 4, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Mr. Fletcher,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do. We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

All at Simply Electricals

Rated 1 out of 5 stars

Failed to get the basics right.....

And by their reply below, you should see why steering clear of the this company is advisable. In fact, the infantile level of blame-shoving they drop to is laughable.... and apparently, I am not alone. Read the rest of their feedback.....In my case there was no notice of 7 day delivery - there was no notice of ANYTHING. Not even an email after purchase.
Word of advice guys - treat your customers with a little respect and when they have a bad experience - offer to make it right instead of blaming them. As for your 'Warranty' I couldn't care less - I'll take Samsungs over yours any day of the week and twice on Sunday. In fact, I think I might just return this and buy elsewhere. What a joke company :0

p.s If you are going to troll a response (which is disgraceful in and of itself) be big enough to put your name on it. Nothing screams coward more than a response with the company name only. GROW UP.

*** ORIGINAL REVIEW ***
Took over a week for delivery of an ‘in stock’ TV. They also gave themselves the classic delivery window of 8am-6pm. Super considerate. Didn’t even receive an email confirmation of the actual order, had to create an account and link up the purchase just to see it was being processed?
I spent circa £2k on a TV and wall mount combination but received a third party wall mount rather then the genuine Samsung one.
I did receive a polite reply to email request for invoice within 24hrs but sadly that’s the end of the positives.
Very underwhelming experience all in all.

March 4, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Jeremy,

Your order was placed 21/02/2020 and delivered 28/02/2020 on our free 7 working day delivery service. As explained on our website we don't offer timed deliveries for large products, however you did receive a call from the driver giving you an ETA based on his current driving times and traffic conditions.

An order confirmation is emailed to all customers based on the email they have provided at the point of purchase. This was jeremyandrewsmith@******.com. If you didn't receive the email, we can only conclude the email address was incorrect or it could have been caught in your SPAM filtering?

The order value for the television was £1899 which included a free 'No Gap Wall Bracket' which is what we have provided.

I can see the request for a copy VAT invoice, which we immediately responded too. You state in the email this was a company purchase, please note the promotional warranty is only for domestic purchases only, so it will not be applicable should you reply on this in the future.

I'm sorry you feel it was a very underwhelming experience however, we pride ourselves on honesty and quality and take your review as an insult.

Simply Electricals

Rated 3 out of 5 stars

It seemed too good to be true...

The product was good and it was delivered in a reasonable amount of time with no difficulties. Simply Electricals were selling the TV I wanted for the same price as a number of other outlets. I was incentivised to buy with them because they were offering money back through a cashback website. It seemed too good to be true and sadly it was. Unfortunately they decided not to honour the discount initially without any notification or explanation. I would have been a regular customer but will now just shop at Currys where I can pick up my purchases without delay and at the price advertised.

February 27, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear James,

Many thanks for taking the item to leave a review. So I can look into this for you, please can you email hello@simplyelectricals.co.uk with your order reference.

If the products you ordered were not subject to any other running promotions then we would honour any cashback.

I look forward to receiving your email.

Best wishes,

Jane Thomas
Simply Electricals

Rated 5 out of 5 stars

This company offered the best price…

This company offered the best price available for the dishwasher we knew we wanted. Delivery day was advised several days in advance and could be amended if inconvenient. Delivery time was indicated within a two hour slot the day before and arrived as advised with a pleasant driver who brought the new machine into the kitchen and took away the old one for the price paid ( around £20). It did feel slightly odd not to book a delivery slot at the time of ordering and paying but all worked out really well. Very happy with my transaction.

February 25, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Brian,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

All at Simply Electricals

Rated 5 out of 5 stars

Excellent service on phone and email

Excellent service on phone and email - responsive, knowledgeable and helpful. A real pleasure!

February 24, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Paul,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

All at Simply Electricals

Rated 5 out of 5 stars

I bought a TV from Simply Electricals

I bought a TV from Simply Electricals, and it arrives on time as expected.
I recommend this site to anyone.

February 14, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Moussa,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

All at Simply Electricals

Rated 5 out of 5 stars

First time and very pleased customer

Disappointingly my previous Siemens washing machine packed in just outside of its five year warranty and being this time of year I needed one immediately. Being size specific I went for a newer version of the same washer, again with a five year parts and labour warranty and Simply Electrics had an unbeatable price that I couldn't turn down.
There were a few comments on previous reviews in regard the varying delivery timings so I invested some of the saving and paying for next day delivery which arrived before 8am!!
Product registered and used daily.

February 12, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Mark,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Highly recommended!

I ordered a washing machine on the Monday and it was delivered on the Tuesday! The price was lower than the price elsewhere but it didnt reflect in the service at all.
Great company would highly recommend!

February 4, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Audrey,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Great customer service and competitive price on dishwasher

New dishwasher ordered on line at competitive price, but then a few days later before despatch, I decided I should have bought the more expensive model, still best price I could find. I telephoned Simply Electrics and all was sorted quickly and without fuss in this one phone call. Everything courteous and nothing a problem, as new deal efficiently arranged. Delivery came as planned and appliance working just as we wanted. I don’t normally do reviews but they exceeded my expectations and deserve recognition. Thankyou.

February 3, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Mr. Wilson,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Ruark R2 Mk 3

Excellent product and excellent service

January 29, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Geoffrey,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Bosch washing machine

Needed to replace the washing machine. Simply Electricals were offering a Bosch machine at a competitive price. Used live-chat to inquire about delivery. They said it was free and arranged it for the day we wanted. The driver rang 25 minutes before delivering the machine. He was efficient, friendly and offered some good advice. Can't fault the service.

January 29, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Mick,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Really happy with the service i…

Really happy with the service i received at simply electrical. I bought a new tv and soundbar for a great price. Admittedly i had to wait a long while for the delivery as the tv model i ordered was sold out everywhere, but the customer service team (specifically the blond lady who's name escapes me) were fantastic in keeping me up to date with my order.

January 25, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Liam,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

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