Simply Electricals Affiliate Store Reviews 

307
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I order a Ninja Foodie 9-in-1 from Simply Electricals over a month ago (12th April). I received no update about delivery so called them to be told it would be delivered two weeks ago. Nothing came. I... See more

Rated 5 out of 5 stars

Came across Simply Electricals while searching for a new TV, great selection of all major brands at really good prices compared to Currys AO and the like. Ordering was really easy with confirmation s... See more

Rated 5 out of 5 stars

Considering the current situation contacting simply electricials was quick and easy. I was able to speak to an agent and not those dreaded voice prompts. Michael Gilmour was very helpful with advice... See more

Rated 5 out of 5 stars

We had quite a few technical problems setting up this soundbar and getting the sound in sync with the tv etc. It is not a simple case of plug and play and we almost gave up. However Simply Electrica... See more

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3.8

Great

TrustScore 4 out of 5

307 reviews

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3.8

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(307)

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Rated 4 out of 5 stars

Bought a Fridge/freezer but…

Bought a Fridge/freezer and pleased with the way the company reps tried to solve final delivery and also a special thanks to the delivery driver who very helpful at the end…

I would have given 5stars but the company knows exactly what I am talking about when I say that they need to get a handle on the ‘local’ stock checks.

I was promised on first sales call that the product was in ‘stock’ and available within 10days of purchase date. However cutting long story short, it eventually arrived near close to 25days later! Hence missed out that last star, but needless after numerous call we got there and they were very polite about it all

Well recommend

January 24, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Charnjeet,

Thanks for your kind review and we are sorry for the delay. We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase and then we can get that extra fifth star.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Excellent first time order experience

First time ordering from this site. Bought because it was best price online. Process was easy, Communications to arrange delivery were excellent and as promised, on the day I was given a 2 hour time slot (helpfully narrowed down to an hour after following up later). Arrived exactly when it was meant to, with helpful delivery driver. Yet to install but process thus far was faultless. Will definitely consider using again.

January 22, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Joanne,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

First time ordering from SE, after being let down elsewhere...

First time I have ordered from SE, and it was completed with no issues whatsoever. In fact, it was an absolute pleasure. The sales Lady made a great effort, and my large TV arrived precisely on time, and in perfect condition. This is how it should be, but was completely the opposite to the experience I had with the other company (think South American Rain Forest), which sold me the same TV, took my money, and then told me the next day that they had no stock, and didn't know when they would be getting any - needless to say, I cancelled that order! So well done, and thank you SE, for a trouble-free buying experience.

January 19, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Christopher,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Bosch washing machine - no hassles

Ordered a Bosch washing machine on 28th December and it was delivered on the 8th January. About the best price I could find online with free delivery. I was contacted by email with the proposed delivery day and was able to accept or reschedule. On the day the driver rang me in the morning to advise that delivery would be after 4pm, so I could out (otherwise you need to be available all day as the delivery slot isn't notified until the day itself). The driver was very helpful in getting a heavy washing machine into the house. In summary, Simply Electrical delivered in accordance with what they promised.

January 17, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Nigel,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Good website to find with good prices

Good website to find with good prices. Product was the particular size I was after and basically a lot more space inside the fridge. Delivery was excellent. No issues

January 13, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Paul,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Very helpful on the phone

Very helpful on the phone, provide follow up calls before arranging delivery.

January 9, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Dave,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

this was my first time using Simply…

this was my first time using Simply Electricals online chat, Lady Jane Thomas was so helpful and so kind. I would like to thank her for her amazing service. Simply Electricals also a great company with great products.

January 7, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Fikret,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

One Word for this Company - Amazing !

We recently purchased a TV from Simply Electrics which has been an absolute fantastic buy. The service we received from them has been outstanding. I can only stress to anyone out there considering to use this company that they would not be disappointed. Their personal attention to detail is second to none. Theres only one place now for us to use for any future electrical items we may need.

January 6, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Susan,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

I ordered a Samsung QLED 65in TV and…

I ordered a Samsung QLED 65in TV and Q60 Soundbar before Christmas which came at a really competitive package price. I was advised upfront that that delivery would be at least 10 days and it duly arrived after 12. Communication was excellent throughout. Based on my experience I have no hesitation in recommending this Company.

January 6, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Mike,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Very impressive service

Looking to buy a TV we hadn’t been to Simply Electricals prior to this purchase but it was recommended by a relative.
We were unsure of what type , specification or size of TV would suit our needs and needed some advice so called at the store and were assisted by Brad who was very knowledgeable and helped us make our minds up about which TV to buy. We purchased a SONY BRAVIA KD49XG8305BU 49 inch smart TV.
Delivery and installation was within 3 days and throughout the process everyone we dealt with was very professional and helpful .
I would not hesitate to recommend Simply Electricals, we are extremely happy with both the product and the service we received .

January 6, 2020
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Andrew,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

super service + super price!!!

December 31, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Peter,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 1 out of 5 stars

Unable to give a delivery date

Unable to give a delivery date, due to finanial deals and the fact they have to deliver the item themselves. It seems this company has a problem in moving forward to expand to it's customers and the problems it is unable to solve.
No reply to my emails.
Tv price dropped while I was still waiting for my delivery date and was told I would have to cancel my finance agreement, so as to get the reduced price, however they could not give me a delivery date, even if I had or not canceled my agreement.
No one interested in the fact I canceled my order with Simply Electricals, which begs the question on their customer service and their concern to their customers and the future of this business.
I am just off the phone after speaking to someone at Simply Electricials and they were not happy with me and talked to me like a bit of Dirt. What ever happened to the general rule in business, that the customer is always right. I would have been willing to with draw this Trust Pilot review, however after speaking to this ignorant man, who had no intension of rectifying this situation by the way he was speaking to me, then this review stays on here. You cannot defend yourself when you speak to your customers with an attitude problem.

December 27, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Paul,

We are sorry you had a poor experience.

I've look into your review and I can see you ordered near the festive period. We actually could deliver within 72 hours of you placing your order. However I believe that wasn't suitable and wished for a new date.

The chat transcripts shows we responded to you every time however we were unable to give an exact date due to Christmas & New Year holidays.

It is correct if a product changes in price we would have to inform the finance company and create a new agreement which we were happy to do.

In relation to the member of staff, please can you email full details to tellusmore@simplyelectricals.co.uk and I will have a manager look into this.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Cheapest in the market for an excellent…

Cheapest in the market for an excellent model and delivery service was very good.

December 20, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Anthony,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 1 out of 5 stars

Couldn’t deliver after 18 days........

Ordered my £1499 Samsung TV on 29 November. Delivery forecast 3-7 days. No communication and chased several times with the lead time extending each time. Eventually admitted they don’t have stock and no confirmed delivery - maybe 23 December? Cancelled as our existing TV had now died. Ordered from Richer and delivered next day. Unfortunately the market price now £1799 so a costly mistake trading with a small independent retailer.

December 19, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear David,

Many thanks for your feedback and we are truly sorry we were unable to deliver your television within our normal delivery window. Unfortunately there was an unprecedented surge in Samsung sales due to the promotion that was ending and this then caused delays to our stock from Samsung UK.

We understand it is frustrating for you and our business, as we pride ourselves going the extra mile for our customers. So much so that we have actually bought the stock at full retail price from large multiples to try and get all our customers fixed up for Christmas.

Once again many apologies,

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

2nd unit fine. Brought e9 yellow tinting. Cant watch anything white. Ie snowboarding. .

Very good services

Brought e9. 2500 quid. Previously had e6. Last unit was close too perfect. Easy too sell on for upgrade.
This unit with white background.
Has yellow tint problems. being a hobbie tv calibrator. This unit is poor...

Reported problem.
Now getting TV exchanged.
Due to being disabled and having a amazing delivery man.
And help from a friend. Im finnally happy, with this unit..
And unit back on wall. In geat condition.
5 stars. To simply electricals.

Where is QC LG.?

Panel lottery .

Friendly helpful staff.
But now the 9th jan. Still no exchange
PREY Secound panel is better.

Regards dan.

December 16, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Dan,

Many thanks for your review and we are arranging a replacement set for you. We have reported the issues you have had with the television and we hope your shiny new one hits the required spot.

We wish you a Merry Christmas and all the best for 2020.

Best wishes,

The Simply Electricals Team.

Rated 4 out of 5 stars

Had to wait 10 days for delivery but…

Had to wait 10 days for delivery but brought it in and took it downstairs

December 12, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Jonathan,

Many thanks for your review and we are sorry there was a delay in the delivery. However at this time of year there were pinch points with delivery times due to the wave of unprecedented orders.

Even though we normally only offer kerbside delivery it's good to know our team have gone the extra mile to help you take the appliance downstairs.

We wish you a Merry Christmas and all the best for 2020.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Very happy customer

speedy delivery and most of all the two guys who came to deliver and install the washer/dryer were ever so helpful and went above and beyond their job helping to sort out space for it - thank you.

December 6, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Iggy,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Great products - Great Price - Fantastic Service

I recently bought a Siemens Washer and Siemens Dryer from Simply Electricals in Bolton. I found the quality and price of goods excellent. Delivery was superb and Mike and Mikey who delivered my items were fantastic - nothing was too much trouble for them - well done guys.

I would certainly recommend Simply Electricals to all as they are a great company to deal with and I will be buying again from them in the New Year.

December 6, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Tony,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

5* service will have no hesitation in…

5* service will have no hesitation in recommending this retailer.

December 4, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Jim,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

Rated 5 out of 5 stars

Great price great service fast…

Great price great service fast delivery, perfect.

December 2, 2019
Unprompted review
Simply Electricals Affiliate Store logo

Reply from Simply Electricals Affiliate Store

Dear Patrick,

Many thanks for your great review.

Reviews like this really make us smile. It’s why we do what we do.

We always try to go above and beyond normal levels of service for all our customers.

We hope you will shortlist us for your next electrical purchase.

Best wishes,

The Simply Electricals Team.

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