SimplyEyeglasses.com Reviews 873

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... See more

Rated 5 out of 5 stars

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... See more

Company replied

Rated 5 out of 5 stars

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... See more

Company replied

Rated 5 out of 5 stars

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... See more

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer Service / Ordering

Ordering through this site was fast and simple. When I had an issue with the initial order, it was resolved very quickly and effectively! Will definitely purchase from SimplyEyeglasses again!

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Mark! We appreciate your support!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

SimplyEyeGlasses

Second time I've purchased from SimplyEyeglasses -- I trust them. Slight problem this time but I don't this it has anything to do with SimplyEyeglasses. Progressive lenses seem very difficult to find "that right spot". Seems like the "near" area is just too small. Again, this is not SimplyEyeglasses.com issue.

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

Sorry you experienced a problem Barry. We very much appreciate you taking the time to write a review and your repeat business.

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Fast service and very helpful!

This wasn't our first purchase from simplyeyeglasses.com. They've always been very friendly and helpful with quick turn around times.

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Stan! We look forward to serving you and your family in the future!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Simply the Best Store

We bought three (3) pairs of eyeglasses and we are satisfied costumer. We highly recommend the store. The price is fairly competitive and the quality of workmanship is superior.

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

We so appreciate your business and your review John!!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

One of the easiest way to purchase glasses

I had been looking for a pair of glasses for a couple months. Finally went into a well known vision store and found a pair I loved but she said they were $225. Wow, I said write the information down and I will "think" about it.
When I got home I started checking the internet and found Simply Eyeglasses. The price for the exact same glasses $89.00 and free shipping - SOLD!

I received them within five days and took them to Costco with my perscription. They charge &18.00 for not using their glasses but still money ahead.
Thanks for saving me money 😊

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

Hi Diane,

Thank you so much for the opportunity of serving you! Are you aware that we were (and still are) and optical laboratory? Before the internet business we filled eyeglass prescriptions for patients of eye doctors and eyecare professionals. We would love the chance to provide prescription lenses with your next order. Our satisfaction warranty is second to none and our prices are much less than one would pay retail. Thanks again and I hope you have a great day!

Chris
SimplyEyeglasses.com

Rated 2 out of 5 stars

Frames were not listed as being on backorder

I wasn't notified that my frames were backordered for two months until after I'd placed the order, and SimplyEyeglasses.com did nothing to help the situation. I love the design - they're definitely the frames I wanted and I'm happy with them - but I wouldn't recommend SE.com as a place to purchase your eyewear.

January 12, 2017
Unprompted review
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Reply from SimplyEyeglasses.com

Dear Jes,

I apologize for the back order of your frame. All frames are ordered directly from the manufacturer to ensure authenticity. We do state this on the site and after the order is placed on the confirmation page. In order to keep costs low we do not stock frames. We have over 60,000 frames on the site. We did send you an email to you on November 21th the next business day, advising you of the delay, it may have gone into your spam box. Again, we apologize for the delay. We are glad you are happy with your prescription eyeglasses, is it too bad the frame took so long to receive from the manufacturer.
Have wonderful day!!
Cindy

Rated 5 out of 5 stars

Quality beyond expectations. Don't …

Quality beyond expectations. Don't let the good price fool you into thinking you're getting cut-rate service. Kudos!

December 30, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you so much Doug for your review and your repeat business!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

Great service

It was a wonderful experience doing business with simplyeyeglasses. Terri was my service provider and she worked very hard to make sure I was 100% satisfied. Thank you for your help.

December 14, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Edward! We look forward to hearing from you again soon!

Chris
SimplyEyeglasses.com

Rated 2 out of 5 stars

Glasses back-ordered for 6 weeks-poor communication of status afterwards

I had to keep checking in on status as estimated delivery dates came and went without updates. Finally once glasses arrives at SimplyEyeglasses.com lab it took another long while, and again no updates, requiring me to email them multiple times.

December 13, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Dear Daniel.

I do apologize for our lack communication with the delays of the extended back order issues with your frame. We should have notified you. Once, the frame arrived it did take longer to manufacturer your lenses than your previous orders You had no way of knowing it was a difficult job and would take longer to manufacture the lenses. If this had been explained to you, you would not be disappointed in our service. . In no uncertain terms, we should have been updating you of the status of your lenses once the frame had arrived. Again, we all feel terrible that we disappointed you. We hope that you will not lose faith in Simply Eyeglasses in the future. Your business does mean a lot to us. Again, we apologize.

Thank you,

Cindy
Simplyeyeglasses,com
1-866-665-6393

Rated 4 out of 5 stars

Stetson Eyeglass Frames

I ordered frames according to fitment guidelines. The frames were too small when tried on. The money I saved by ordering online was eaten up by the return fee and shipping cost. Live and Learn!

December 12, 2016
Unprompted review
Rated 5 out of 5 stars

Great Staff very Accommodating

Great Staff very Accommodating
They sent my glasses where I was vacationing since I was not be able to get them on time.

December 12, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Dorin! We appreciate your support!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

Decent experience, but room for improvement

Great price. Turnaround time was slow, though (3 weeks). Their website was not up to date and the glasses I wanted were always backordered. All I got was frames. Their website needs to show all colors available and pictures of frames on models--it was very inconsistent.

December 12, 2016
Unprompted review
Rated 5 out of 5 stars

Silhouette Glasses

I determines my measurements and sent them with my prescription and had my glasses within 10 days, same as my local eyeglass store but hundreds less. I highly recommend as long as you can fit them yourself.

December 12, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Larry! We look forward to serving you in the future.

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Perfect customer service

It was a pleasure to deal with all people in the company. When they found that the frame I ordered was out of stock they proposed to choose from other frames (much more expensive) free of charge.

December 12, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

The pleasure was all ours! Thank you Vitaly!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellent Service

Quality of product is best I have found on-line!!! The service and professionalism are outstanding. I highly recommend SimplyEyeglasses.com. In addition...pricing is very competitive.

Thank you!!!

December 12, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you so much Ralph! We appreciate your review and your business!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellent customer service!

The people in customer service are excellent! They went above and beyond to help me rectify my glasses issue. I would highly recommend this company to everyone.

December 12, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Satisfied! We are happy that you are just that. We appreciate your review and your support!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Couldn't Be Happier

Had my single vision rimless silhoettes for about 6 mons now and love them. At first, I didn't like the weaker script my doctor tried to put me in. SimplyEye had me ship them back & changed them for free. Didn't even have to pay shipping. Everyone I talked to on the phone was excellent. I've had silhouettes before & love them, but they cost an arm & a leg! I saved money and had a great experience. I was very nervous to try ordering glasses w/o a brick & mortar store but I'll be back!

November 24, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Rebecca for putting your trust and confidence in Simply Eyeglasses!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

happy

I was so happy to find out I could get my glass frames @ half the price compared to what my eye doctor charges!
My frames came with a nice case and clothe to clean the glasses.
Customer service, Linda, answered my email within minutes, letting me know that next day shipping means "from when Simply Eyeglasses receives the glasses from the manufacturer". So there is actually a wait.
I've already been telling my friends about Simply EyeGlasses.

November 4, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Thank you Dara! We appreciate your review and your your business!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellent Service

I have done business with this company on a number of occasions. The experience has always been top notch and timely. I would recommend it to anyone.

October 21, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Hi Algie,

Your continued support speaks volumes! We appreciate your business and your review!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Absolutely great

Absolutely great service with great price - service stands out the most and that includes trustAbsolutely great service with great price - service stands out the most and that includes trust

October 18, 2016
Unprompted review
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Reply from SimplyEyeglasses.com

Mike, thank you so much!! Your comments are so greatly appreciated!


Chris
SimplyEyeglasses.com

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