SimplyGames Reviews 15,950

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scammers say psn code will be emailed within seconds of payment but don’t respond after order. Don’t trust these guys.

Rated 5 out of 5 stars

I'm trying to get away from relying on Amazon so much, it's so easy to worry that a company like SimplyGames won't deliver your game on time whereas Amazon most likely would. Well, those worries have... See more

Rated 5 out of 5 stars

Another perfect transaction with the Simply Games team. Pre-ordered Spiderman 2 for PS5 back in July. DLC code was transmitted on Thursday, ahead of the release date and the game arrived p... See more

Rated 5 out of 5 stars

I've brought A number of games from them over the last few years, with the latest being last week (feb 2022). They always provide quick service and delivery, my orders usually arrive within 1-2 d... See more

Company details

  1. Video Game Store
  2. Gaming service Provider
  3. Software Company

Information provided by various external sources

Originally launched in 1998, SimplyGames is one of the longest-established and most successful online retailers of video games, accessories and consoles. Recognised for its excellent service levels, SimplyGames has won multiple business awards, including MCV's 'Best Online Games retailer' in 2013, 2014 and 2015. We despatch thousands of orders every week and have literally millions of satisfied customers. Thank you for helping to make our business such a wonderful success.


Contact info

3.9

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, cheaper than most online retailers and very prompt delivery, my only minor gripe is having to use PayPal to complete the transaction! But I can't really complain as this site has saved me a lot of money over the years.

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great service at SimplyGames

I was looking for a dvd box set of a tv series and if I'm honest was surprised to find it available at Simply Games. I was even more surprised at the price which was far better than any of the other companies offering the set. I ordered the set on the Sunday afternoon and it arrived the following Tuesday morning via Royal Mail (which I much prefer as if I'm not in I can collect at my local sorting office), so fantastic timing. I'll be using Simply Games for my first port of call for future dvd purchases.

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Great service price and delivery been using simply games for a number of years now never had any issues great company

June 12, 2022
Unprompted review
Rated 1 out of 5 stars

Mis selling - No DLC as advertised

Bought HFW it was advertised as having bonus DLC. When it arrived there was no code or DLC included. Contacted customer services twice and no reply. First and last time I'm using this company.

June 5, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As always, this is my first choice website to go for in order to purchase games. I have nothing but good things to say, the games are always cheaper than other sites and the super fast delivery is second to none.

Highly recommended as always 👌👍

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Simply Games always reliable

Simply Games sent out my pre order game on day of release and I have always found them to be a very reliable company, I have bought from them many times before and would highly recommend them. I would like to thank them for the wonderful job that they do, and I will be back to buy more games in the future.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect service, always!

I stopped using GAME following a recommendation and I haven’t looked back!
I always receive perfect service from SimplyGames. All orders arrive on time. I have had items damaged in transit (once or twice over about 40 orders), and SimplyGames were more than happy to help with with a solution, which is great customer service.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

FAST, RELIABLE AND GREAT PRICES.

Have used simply games for a while now, I should have left this review a long time ago.

My most recent order was placed at 11am on a Monday, dispatched by 3pm same day and arrived next morning. This always happens with simply games, they have astounding speed and reliability, very well priced games too. I wouldn’t use anywhere else all the time simplygames are going. Brilliant service, never ever had an issue.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

I have been using Simply Games for…

I have been using Simply Games for years now and have never really had any issues with them. They're reliable and I always get my order in a couple of days. The prices can fluctuate from time to time but they're mostly competitive and I nearly always end up buying from them instead of Amazon.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Always a top service

Always a top service! Prices are great, and delivery is always prompt. Can't fault them at all. Only thing that would improve them would be using a cashback scheme, but that's only because I'm tight!

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. Preordered the collector’s edition for Elden Ring from Simply Games, arrived early day of release with all the extra goodies too! Thank you :)

March 6, 2022
Unprompted review
Rated 3 out of 5 stars

Sketchy behaviour

Pre ordered Elden Ring game didn’t turn up on release date came next day which I can forgive however tried getting on the website to view account and track my order and they had took the site down for maintenance conveniently on the biggest game release of the year so far, made me feel this company was I trust worthy as said received the game day after the release but would probably not us again due to sketchy behaviour.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Go Straight is fantastic

Go Straight is a fantastic look back at the side scrolling beat em up genre, clearly made with love of the genre and filled with interesting information about each game, and showing off the games with screenshots and enemy sprite art.

February 28, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look