I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more
Company replied
Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more
Company replied
I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more
Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more
Company replied
We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.
5 Jubilee Way, Eurocentre, Faversham,, ME13 8GD, Kent, United Kingdom
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Bought some Salomon Trail Shoes - Simply Hike had them for the best price I could find online and free delivery.
I had to contact them after placing the order to amend it slightly, and they replied to me quickly and sorted everything out in a very friendly manner. Very happy with the experience and their service, will definitely use again :)
I ordre a NorthfAce sports hike bag thursday and todages monday I go it. Super delivery and fine price, not my last buy at Simply Hike
I ordered 3 items from Simply hike, all at competitive prices. Unfortunately I had to return 1 item as it was the wrong size.
Return was easy and free of charge. I completed the return form asking for the new size. I received an acknowledgement upon arrival of the returned item and I was then informed when the new item was dispatched.
All very easy and trouble free. Thank you.
I'm pleased to have stumbled across Simply Hike. They have a great selection of products at good prices and their website is pleasant and easy to navigate.
I contacted customer service on two occasions - firstly to find out some product information and secondly I had encountered a slight issue with the return of my product. Both times I received informative responses promptly and politely. It's nice to receive assistance quickly and in a friendly manner.
I hope to shop with Simply Hike again and would recommend them to others.
Very impressed with Simply Hike, service was very quick and kept informed regards to the delivery which was excellent
Great item although these trousers are mens the fit me well as a size 12 great style and fit and good sturdy zips
Simply hike were great fast delivery as usual would definitely recommend
I purchased a product from Simply Hike. It was delivered promptly by DPD and I was kept well up-to-date re. delivery. Unfortunately it seemed as though the product was faulty but the returns process was painless, even more so as the replacement item itself had to be returned as it appeared to be faulty also. My only thought is that it would have been better if the replacement item had been checked for the problem before it, too, was despatched.

Reply from Simply Hike
Great to deal with coat arrived and very happy with it. Definitely recommend simply hike.
I had seen the coolbox trio in use and was looking for somewhere to buy in UK, Simply Hike was the cheapest supplier and delivery was free as the product was over the min purchase. Delivery was as promised, everything in good order.
Nothing more to add - the order was delivered promptly and was as described.
Very professional, straightforward commendable service. Many thanks
They did what they promises to do. Fast and reliable, stress-free, very pleased with their service and I would recommend it to everyone
Speedy Delivery
Product as described
Simple returns process
I ordered a Berghaus fleece at a good price. It arrived quickly, but turned out to be a little too small. Return for exchange was simple and the cost was prepaid. A replacement was sent promptly. In all, the service was excellent.
Item came as described within a couple of days. Impressed.
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