Simply Hike Reviews 

1,889
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more

Company replied

Rated 2 out of 5 stars

Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more

Rated 1 out of 5 stars

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more

Company replied

Company details

  1. Camping Store

Information provided by various external sources

We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(1,889)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Recently purchased a new Berghaus rucksack but needed some advice before making the final choice. Staff were extremely helpful, delivery was spot on and goods were exactly what I was looking for. Thank you

June 10, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great site..... Product was really good quality and delivery next day was brilliant....kept me informed with emails and texts to the time my item would be delivered. They give the service they offer would definitely recommend and will use this site again

June 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Very good prices and very good customer service, they upgraded my postage for free so it arrived on time for me as the dispatch date was later than I expected

June 8, 2015
Unprompted review
Rated 5 out of 5 stars

Vango Beta XL 350

Recently bought this tent at a fabulous price and it came with in a couple of days and was exactly what I was looking for. Will definitely use and recommend SIMPLY HIKE.

June 5, 2015
Unprompted review
Rated 5 out of 5 stars

Great company to deal with.

The item I ordered (at a very good price) arrived extremely quickly and I was kept informed of its whereabouts on a regular basis. One small item was missing from the delivery but an email to the company resulted in an apology and another quick delivery of the missing item.

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a large tent and added a 2-3 day delivery cost, it actually arrived the next day, all as described.

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service - No Fuss

I had to phone the customer service as I had made a mistake with an order at Simply Hike and forgot to add an item. They could not have been more helpful, they immediately cancelled that order and a refund was made to my paypal account. Then they told me to just reorder with the extra item added - this also then made the postage nil, as the order was over £25. Brilliant, best customer service I have had in years.

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Very knowledgeable and helpful. That and the free returns are the reasons I have no hesitation in recommending them.

May 28, 2015
Unprompted review
Rated 5 out of 5 stars

What a find!

I have only recently discovered this website, what a find! Excellent service, good prices, will continue using them!

May 26, 2015
Unprompted review
Rated 5 out of 5 stars

Really Prompty service

Great selection of Trangia goods - very happy I've been able to upgrade my kettle - and stocked up on other things. Everything arrived really quickly - very impressed!

May 22, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Bought 2 items a cpl days apart both items delivered in a cpl days on the normal delivery cost . 1 came on the sat morning b4 a bank holiday . Superb . Both items were great & look forward to using them over the nxt few weeks . Great service

May 14, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service - and item much cheaper than Amazon!

I just wanted to say thanks for the excellent service I've received from you on my first order.
I ordered a walking pole, which arrived promptly and well packaged. As I mentioned above the price was MUCH more competitive than Amazon and included free postage and packing. Will definitely be visiting your website again when I need some new gear.

May 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and great quality product

I was very pleased with my first order from Simply Hike. I found the product I was looking for at a good price and received it quickly. The one query I had was answered immediately. The bag I ordered was exactly as advertised. I will definitely shop here again.

April 29, 2015
Unprompted review

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