Hello! Someone Ive ORDERED FROM THIS COMPANY 3WEEKS AGO,STILL HAVENT GOTTEN MY MERCHANDISE! I ASK FOR A REFUND, AND NO ONE STILL HAVENT RESPONDED! I WANT MY DAM MONEY! SIMPLY PLEASURE! DO NOT ORDER FR... See more
Company replied
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See what reviewers are saying
I have just had an extremely positive experience using the online chat function on SP website. The assistant Jasmine put me at ease immediately and offered some really great advice for my choic... See more
Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... See more
Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... See more
Company details
Information provided by various external sources
Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.
Contact info
ABS Group, Spring Lane, Forest Gate, BH24 3FH, Ringwood, United Kingdom
- 0800 1223 669
- customercare@simplypleasure.com
- www.simplypleasure.com
3.1
Average
209 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another purchase aided by the helpful…
Another purchase aided by the helpful Dominik. Received promptly and can't wait to take it on it's first outing!
June 22, 2020
Unprompted review
I love this shop
I love this shop. I would live in it if I could!! I love the quality and friendliness of the staff.
The clothes fit so snug. Makes me feel very sexy. The Toys. Well they never disappoint. Thank you.
June 20, 2020
Unprompted review
Great postal service
Great postal service
Quality product and kept us busy all night !!
June 18, 2020
Unprompted review
Excellent
Really happy with purchase the price was excellent got delivered very quick and a good quality item will definitely keep using simply pleasure
June 18, 2020
Unprompted review
great service
June 13, 2020
Unprompted review
Perfect delivery with no problems.
June 11, 2020
Unprompted review
Thank you it was for a friend brilliant…
Thank you it was for a friend brilliant x
June 11, 2020
Unprompted review
Super service
Super service, items sent by return, very well packed. Highly recommended.
Thank you.
June 9, 2020
Unprompted review
Always gives you all you want
June 6, 2020
Unprompted review
Would recommend
The items were Packed ok, though a bit more padding would be nice just to make it a bit more discreet what’s inside. Very discreet on outside no mention of company. One item felt good quality and is nice to use but not completely accurate to item shown on the web sight. The second item was very disappointing but when emailed to ask for an exchange they responded very quickly and gave advice how to return. Though would be nice if they included return info in packet. Over all a good experience
June 5, 2020
Unprompted review
The item is for a pump which were not…
The item is for a pump which were not listed
June 5, 2020
Unprompted review
Reply from Simply Pleasure
Dear Richard,
Thank you for the feedback and thank you for shopping with us.
As much as we appreciate honest and constructive reviews we also like to make our customers aware that you can always reach out to us first before leaving a review that may not reflect the whole shopping experience. You can reach us via phone, email and chat and we are always happy to assist.
We would like to point out that the description and purpose of the product is not only in the name but also on numerous occasions mentioned within the description of the product. The product purchased is called a Pump Sleeve. This product is therefore an accessory for any suitable pump.
In case this product is unopened and unused you can certainly return it and request an alternative item or a full refund. We will reach out to you and provide you with the return process accordingly.
Again thank you for the feedback and we hope the clarification has been of help in this matter.
Kind regards,
Simply Pleasure Customer Care
Love shopping with Simply Pleasures
June 2, 2020
Unprompted review
Great productsOnly the best
Great products, great service, great company
June 2, 2020
Unprompted review
Arrived in good time and my wife was…
Arrived in good time and my wife was more than satisfied with it.
June 2, 2020
Unprompted review
Excellent service and quality
May 30, 2020
Unprompted review
Lube
I received the package, and I am happy with what I bought. Thank you.
May 30, 2020
Unprompted review
Excellent service
Excellent service, good returns process and good prices||
May 29, 2020
Unprompted review
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