Simply Safe Car Seats Reviews 

I would not recommend Gabi or this service.

What should have been a straightforward child car seat related service turned into weeks of chasing, poor communication, dismissive responses, and an overall shocking lack of professionalism.

I first raised my issue on 30 March. By 17 April I was offered an open ended solution, yet the matter still dragged on unresolved. I repeatedly had to chase, and instead of receiving proper customer service, I was met with rude, patronising, and defensive messages.

This is particularly disappointing given that Gabi presents herself as someone who advocates for car seat safety and runs groups intended to advise parents on safety and fit quality. In my experience, the reality did not match that image at all. When I raised a genuine concern, it was not handled with care, urgency, or professionalism.

To make matters worse, I was then removed from the very groups that are supposed to help parents access advice around safety and fit quality. That felt petty and deeply inappropriate, especially when the issue related to a service I had paid for and concerns I had raised in good faith.

Her demeanour, both in private communication and within these groups, comes across as rude, dismissive, and unnecessarily hostile. I genuinely do not understand how this is considered acceptable when dealing with parents seeking guidance on child safety.

Ultimately, the service I paid for did not meet the required standard, the issue was not resolved in a reasonable timeframe, and I had to provide evidence to my bank in order to pursue a chargeback.

Based on my experience, I would strongly advise others to think carefully before using this service. The lack of accountability, poor communication, and rude attitude made an already stressful situation far worse.

Edit: Gabi’s comment to my review just reaffirms my experience.

Owner is a bully. Trolls people on social media for fun. Horrendous customer service. Buy your car seat elsewhere.

Very knowledgeable and helpful to ensure we chose the correct car seat for our son. I had concerns over which seat to choose as I wanted to avoid his head flopping forward when he sleeps (as it does with our other seat). The owner allowed us to try our son in several seats and test them within our car. There were even toys available for my little boy to play with.

I'd read other reviews about the owner being rude, so was sceptical, but we found her to be nothing other than friendly, helpful and polite.

Sought advice and received same day reply, purchased seat yesterday late morning and it was delivered by lunchtime today…..sent images and videos of fitting and installation this afternoon and received a response within only a couple of hours. Really couldn’t have asked for anymore from Simply Safe - thank you x

I ordered from this shop and not received what I ordered. I have never dealt with anyone this rude before. The seller, after being notified of the wrongdoing become aggressive and started to make verbal threats and name calling. Don’t waste your time and money order from a different shop!

Could not recommend Gabi at simply safe car seats enough. So helpful before ordering and after . Thank you so much x

Just bought car seats 4&5 from Gabi! Great service, fast responses and quick delivery.
Definitely recommend 🥰

Bought two car seats from Gabi, one for later use when new baby arrives, and one for my current daughter. The delivery was exceptionally quick and via message Gabi has been nothing but helpful with installation advice and a fit check. Can't fault this small business whatsoever. Thank you 😊

Fantastic service as always!orderd yesterday morning and my new car seet was delivered this afternoon. And after care is amazing too! Thank you!

From initial purchase to questions afterwards, we can't fault them. We were able to arrange collection of a new seat swiftly and easily with fast communication. Once the seat was fitted, we had a few questions to ensure we had done everything correct and again was given a swift response. As an additional bonus, this was the cheapest bundle we had found by far. We wouldn't hesitate to purchase from here again!

I had such a great experience with Simply Safe Car Seats, thanks to Gabi! I placed an order on Tuesday but quickly realised I’d selected the wrong version of the car seat. I got in touch, and Gabi was incredibly helpful and quick to sort everything out for me.
She rectified my mistake without any hassle, and my new car seat arrived the very next day (Wednesday) I’m so impressed with how efficient, friendly, and understanding the service was.
Fantastic service from start to finish — highly recommend Simply Safe Car Seats!

Arrived quickly and quick responses to questions I had

2nd time I have used simply safe car seats

After coming here I can see the owners attitude has been an issue for a while. She shouldn't be in business, her attitude is disgusting and clearly its a regular thing.

**Added. She's also made false reviews and allegations about my partner to his work as 'payback' for my honest review.

The owner of this company Bullys people online, I have been victim of her abuse over inbox messages on social media, she is a complete phscyopath, if you don't like confrontation please stay away from this company. I don't know how she gets away with it, type the business into tiktok and read reviews on here before you part with any money you will be disgusted at what you find , sad really

I purchased a car seat from this business and had a disappointing experience with the return process.

The seat was removed from the box for approximately 5–10 minutes to test the fit in the car, then immediately repacked. The return was requested within 3 days of delivery. It was fitted in a 2-week-old car.

Despite this minimal handling, I was told the item had scratches (only on the base where it sits against the car seat) and a 20% deduction would be applied, resulting in a loss of around £70, plus return shipping costs (£84 total).

I was also advised there were signs such as animal hair, although the seat was only briefly handled during the fitting test.

While I understand the need to resell items in good condition, this felt like a disproportionate deduction given the limited handling and no impact on safety or function. I tried to negotiate a 10% deduction but was repeatedly met with abrupt responses. 

In hindsight, I feel I should have thoroughly checked and documented the condition on arrival before even testing it, which is not something I would typically expect to be necessary.

I chose to purchase from a small business in good faith, but this experience has come at a cost for simply trying the product.

I would recommend carefully reviewing the return policy before purchasing, especially for higher-value items.

I recently purchased a car seat and I’m really impressed with delivery and customer service, delivery was much quicker than originally stated, which was a great surprise and when I sent photos over to check the fit, I received a quick and helpful response.

I’ve purchased 4 car seats from Gabi over a 3 year period, starting with ERF seats to HBB. My latest purchase was delivered on Saturday (11th April) - received in great condition, and arrived quickly after a seamless ordering process, with tracking keeping me up to date.

I’ve always received excellent service - friendly, professional & very knowledgeable.

Thanks to the Facebook group my children have always travelled safely, far beyond the minimal legal requirements.

Extremely quick delivery, great knowledge and when enquired for help with setup and checking baby’s fit the response time was so quick. A lovely small business that’s ran so amazingly! Would definitely recommend.

Really quick service, bought 8pm and collected from the store at 10am the next day. Exactly what I wanted and was really polite and friendly. Thank you again.

Quick delivery. Informed throughout about the status of delivery. Great car seat.