Simply Safe Car Seats Reviews 

Ordered the avionaut stardust for my daughter after advice from Gabi, with just standard delivery it came before the expected delivery date. Easy to install, a great seat for my daughter aswell as very helpful advice before & after sale. Thank you so much!

Super fast dispatch, especially at a time with reduced working hours as over the new year, thank you.

I’ve used simply safe car seats for a few years now and have outstanding customer service every single time, thank you again!

I’ve had 2 wonderful experiences with Simply Safe. Gabi is an expert at car seats, her knowledge is incredible. With pregnancy and baby brain I was useless so I was so happy to find this group. She gave me advise on the best seat to buy and it happened to be the Avionaut Stardust. I absolutely love this seat -I’ve bought another one for my partners car. It’s easy to use, compact, so comfortable for my baby, has a long life and guarantee. Both times I ordered the seat was sent out the next day and package was in perfect condition m

I can’t believe Gabi has 4 children and she still helps people for FREE/runs her business a couple weeks postpartum.

The negative reviews on here are so unfair, they’re probably from people who don’t prioritise children’s safety and got offended. Thanks for all your help Simply Safe I recommend you to everyone I know.

Another great experience with simply safe! Unbelievably fast delivery and another great product, along with some very much appreciated free gifts. Thanks again!

Super fast delivery and the after sales service is second to none. Would not go anywhere else to find expert advice and support that these ladies give. Much appreciation for this company - thanks again!

Avoid like the plague.

Ordered a car seat worth almost £400, and it didn't arrive when expected. I had been communicating politely to check and if the courier was at fault.

The owner said a new one would be sent out, and I would get a shipping email shortly. I never received that shipping email, so asked politely regarding this. The message was read, but no answer, and by this point I was starting to worry I'd receive nothing, so I reported it to Klarna.
My message was sent at 8pm which was late, however, it was read, so I thought I was being ignored. I didn't realise the business was one person, I thought the WhatsApp was a business account and manned by people or would have had a chat bot integration.
Then, all of a sudden, the owner was able to find the time to message me back as soon as I reported the issue.

I would recommend putting an automated response to messages past your working hours to mention that it is not a business account and is not manned between certain hours, and suggest you do not read your messages past a certain time.

The responses from the owner were disgusting, rude and vile. I was even sent the new tracking number over message straight away after reporting, so why not just send me this when you had it?

The owner knows their responses were uncalled for, unprofessional and wrong as they have deleted them from the WhatsApp chat. But I have recorded the conversation before they were deleted for any proof needed.

This person clearly needs a break and to hand over the business as they seem very angry and hostile, which cannot be a nice way to live their life. I remained polite the whole time, I even congratulated the owner on their new arrival, and sympathised as I am 6 months post partum. I calmly explained my reasoning for reporting to Klarna, and I got called thick, laughed at and ridiculed. I feel sorry for this person, they are past help which is sad.

Wishing you (the owner) all the best, I hope you get some support.

Contacted them on the urgent number as I was unsure whether a seat I purchased from them a few months ago was safe to use after the polystyrene came unattached to be texted back in a very rude manner and telling me to 'buzz off' because it's 9pm. If you don't want to be contacted turn the phone off. Absolutely shocked and disgusted.

ETA -
I am in no way an aggressive person and will happily post screenshots of the entire conversation. Also it was not Christmas Eve. I contacted the number on the website just to check the seat was still safe to use because I obviously wanted my child to be safe.

🚩🚩🚩🚩 if your checking out this company you have to read her 1 and 2 star reviews. This woman is disgraceful. Read her replies to people on the low star reviews you will quickly see how disgustingly rude she is and should be banned from trying to run a company. Ive never come across such a rude angry horrid person who swears foul obscenities in her messages and even said she hopes i die!!!! Wow just wow. She should be locked up!! You may end up with a lovely car seat but if you ask for advice after shes got your money then god help you. She does not care about children and their safety she only cares about your money and once she has it you are basically scum to her. READ HER REPLIES TO THE BAD FEEDBACK! AVOID AVOID AVOID

Impressive knowledge in car seat safety. Good communication. Very patient and supportive. Exceeds expectations.
Highly recommend Gabi's services.

Unfortunately, the poor reviews here are accurate, particularly regarding customer service.

My partner ordered a car seat costing nearly £500, which we needed urgently. I stayed at home specifically for the delivery. However, the order was dispatched with the wrong door number, to an address where no one lives.

Delivery was attempted and failed. DPD advised that only the sender could amend the address, so I contacted the company.

I attempted to call the contact number several times. Each call went to an automated system asking for the issue, then disconnected. At no point did the system state that calls were being rejected.

I then received a text response stating that my calls had been rejected and that I should “take this as I cannot answer”. I was also told that the representative had just given birth and therefore could not speak on the phone. While I fully understand personal circumstances, if a business is continuing to take orders, it should also be prepared to handle customer service issues appropriately.

The tone of the messages was abrupt and unprofessional, including comments such as asking whether I “just want to be rude” and suggesting that I should personally knock on a neighbour’s door to retrieve the parcel — despite the parcel being addressed to an incorrect and unoccupied property.

Before I had even finished discussing the situation with my partner, the order was cancelled and refunded without my request or consent, removing our option to simply correct the address and proceed.

Mistakes can happen — the issue itself was solvable. However, the way it was handled was not acceptable. Clear communication, basic professionalism, and customer support were all lacking.

Based on this experience, I would not recommend ordering from this company.

EDIT : During the exchange, I was repeatedly asked to provide the order number in order for the issue to be looked into. At the time, I did not have the order number to hand. However, the delivery address had already been clearly provided, and this information was sufficient for the company to locate the order, as evidenced by the fact that the order was subsequently cancelled and refunded without my request. This demonstrates that the necessary information was already available, and the insistence on the order number appeared unnecessary and obstructive rather than helpful.

The owner communicated via email like a sulky, aggressive teenager. After four attempts to get a response, she finally replied with messages that were outright hostile and abusive. She informed me—casually—that she had cancelled my £500+ order, which conveniently explained why it never arrived, and then refused to issue a refund as “punishment” for me daring to send more than one email asking where my order was.

I have never experienced such disgusting, rude, and unprofessional behaviour from a business. The emails were vile, aggressive, and completely unacceptable. This is beyond bad customer service — it genuinely feels like a scam. Avoid at all costs.

Awful customer service! Don't purchase!
I spent £540 on a car seat. It didn't arrive when it was meant to. Contacted them via their website....no response. Emailed 3 times...no response, tried calling them, call just kept getting cancelled. I email one final time prior to reporting it as fraud on my credit card and get a RUDE email back saying the order is cancelled. No apology, and accusing me of being the abusive one. Telling me the phone number is on their website 'if I'm so desperate to get hold of them'.
Unbelievable. Don't waste your time or give them business.

Edit: I did not threaten to call the police in my initial email. Only after 4 threads of abuse back from you telling me to 'bore off' and not letting me know if you were refunding my money. Disgusting customer service. Hopefully people read this and buy elsewhere. Even your response is a demonstration of your lack of professionalism for your business.

Was looking to purchase from them aswell as other options but was met with Complete rude and unprofessional reply. Had asked many times for help and guidance and met with snobby and childish remarks that doesn’t promote child safety at all. And this the business owner.

Looking back at other comments and the shocking reply’s on here to seems to be a common trend.

I ordered a car seat from her. she did not dend me anything and whe nI asked wehre it was she sent something to DPD and recalled but still charge me £10 delivery charge.

Worst. Don't block your money and loose time with them. They didn't have a number phone to contact. I payed for a carseat and never arrived. After 5 days they cancelled the order without a notice. I did a dispute with my bank.

Ordered Axkid spinkid and mirror, came within the week, which is excellent considering the Black Friday sale is on.
Car seat easy to install with instructions available.
Posted on fb for installation and fit check which I received within the day. Very pleased and would order with this company again.

Gabi is one rudeeee person. The way she speaks to people as a "business" is disgusting. Speaks down to people and looking through the reviews many people agree.
Will not ever order now. Luckily found kiddies kingdom 👌👍

Perfect car seat, perfect condition, great communication prior to delivery. Item delivered fast and well 😊

AVOID THIS COMPANY!!! I purchased an infant carrier, I posted on the company’s Facebook page, like everyone else, asking for help. I was spoken to like I’d fallen off the bottom of her shoe. She was incredibly rude & when I pointed out I was just asking a question about the fit you & I couldn’t work out why she was speaking to me so shockingly she blocked me from the page. I only brought the car seat from her so I’d get the help I wouldn’t get with other retailers!
The car seat I brought was also £25 cheaper on Amazon, make sure you shop around before purchasing from this company.
Look at other reviews she is rude to lots of other mums as well!