I ordered a scuba wetsuit from Simply Scuba. It was delivered promptly and fits well. The was an issue with the labelling which I raised with customer services online. They responded promptly, reassur... See more
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Speedy delivery, excellent customer service and response time too. We were offered 10% NHS discount which we were really pleased with. Good range of stock available. Our items arrived well-packaged an... See more
Excellent service. Ordered Mares travel BCD at 9pm arrived the next day. Product review bids are so good at pointing out little features you may otherwise miss. I have ordered from Simply Scuba on thr... See more
This is the way to do shopping when it comes to buy diving equipment. Absolutely first-class service that I have never come across before from any other competitors. If I had to compare to anything... See more
4.6
Excellent
2K reviews
No history of asking for reviews
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Great purchasing experience
Easy online purchase, quick, efficient delivery with good comms and goods are exactly what we ordered! Great!!
September 6, 2022
Great choice of products
Great choice of products. The product videos are very helpful and ensure you know exactly what you are purchasing. Customer service responded quickly and helpfully to my queries. My order arrived well packed and very promptly. Thank you.
September 4, 2022
Very efficient service and great price…
Very efficient service and great price compared to other sites
September 4, 2022
Items I ordered exactly as expected and…
Items I ordered exactly as expected and delivered right on time - quick and easy - can’t complain
September 3, 2022
Beware of this Company
Beware of this Company. Their website prominently says "free returns" in several places. But when you try to return, they tell you that you must pay for the postage to the UK. When ordering, you are never alerted to this. You can't even tell from the website that they are not in the U.S. To top it off, they are incredibly rude and don't seem to be interested in customer service whatsoever. Their website is very misleading!!!
September 2, 2022
Unprompted review
Reply from Simply Scuba
Hi Mary,
Thank you for your review.
I am sorry to hear of this issue. Please provide us with your order number and I will have a colleague reach out to offer assistance.
Apologies for the inconvenience caused.
Stephen - Customer Experience, Simply Scuba.
Excellent service
September 2, 2022
Good web page easy to navigate and wide…
Good web page easy to navigate and wide range of items. I cross referenced to their YouTube site and found the videos very interesting.
September 2, 2022
Avoid this company
This company had a surface marker buoy (SMB).that I particularly liked. I thought I was ordering through the US store, but apparently the ordered was fulfilled by the UK store.
Unfortunately, while the package arrived in the US very quickly, it has been sitting in Memphis at FedEx for weeks now (since 8/18). A week or so ago I called FedEx. I was told that the box was shipped empty. I wrote SS about this the same day and was told that the company would need three days to assess. Then nothing.
This kind of problem, in its various aspects, is very uncommon among established companies. I am shocked. I have demanded a refund, and I urge you to avoid this company.
Update: my account has STILL not been credited. I have therefore opened up a dispute with my credit card company. This nuclear option is not required for reputable companies.
September 2, 2022
Unprompted review
Reply from Simply Scuba
Hi Sam,
Thank you for your review.
We are sorry to hear of this issue. I can see you have been in contact and my colleague has now resolved this for you.
We apologise for the delay and for any inconvenience caused.
Stephen - Customer Experience, Simply Scuba.
Fast and efficient
August 29, 2022
Great advice on product selection to…
Great advice on product selection to suit use, and speedy delivery. Excellent!
August 30, 2022
Great range of products fast delivery…
Great range of products fast delivery and easy returns system.
August 29, 2022
Simply Scuba is always reliable
Simply Scuba is always reliable. They have a large stock and fast efficient delivery. Thank you
August 27, 2022
Discount mess up
Made a quite a serious purchase which at the time crossed with an email back from SS with a 10% discount code. They would not let me retrospectively apply the code to the order.
So I now have to return the order within 30 days and re order applying my discount code. What a waste of time and effort.
August 15, 2022
Reply from Simply Scuba
Hi Dave,
Thank you for your review. As stated on our help centre: Simply scuba promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.
For more information regarding promotional codes, please visit this link: https://support.simplyscuba.com/hc/en-gb/articles/4850518894993-Discount-codes-Promotions
I hope this helps!
Alex - Customer Experience, SimplyScuba.
Delivery was within 2 days.
Delivery was within 2 days.
Products arrived in excellent condition.
August 28, 2022
Reply from Simply Scuba
Hi Daniel,
Thank you for your review. We are sorry to hear of this issue. I have requested our Scuba specialist to reach out to you to offer assistance.
We apologise for the delay and for any inconvenience caused.
Alex - Customer Experience, Simply Scuba.
The bags arrived
Not at to say. I made an order. Paid the extra for postage an the product arrived slightly earlier than I expected. Everything worked well which is great. Thank you simply scrubs and the post office
August 25, 2022
awful delivery times when other…
awful delivery times when other companies offered next day delivery, will never use you again, still have not received my goods,.....Alex do NOT respond by saying you will get someone to "reach out" you sound like an stuck record
August 23, 2022
Reply from Simply Scuba
Hi Paul,
Thank you for your review. We are sorry to hear of the delay with your order. I have requested a colleague to reach out to the courier for an update and revert back to you with the reply.
We apologise for the delay and for any inconvenience caused.
Alex - Customer Experience, Simply Scuba.
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