Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
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Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
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I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
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It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Review of intimidation p i-115 active 800 W speakers
I can't believe the quality of these speakers for the price. Absolutely amazing!!
September 11, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're so glad you're impressed with the Intimidation P i-115 active speakers – they really do offer incredible quality for the price. Enjoy the sound, and we hope to help you again soon!
Stunning!
Stunning!
Not only was this the lowest price, but the Bose arrived promptly and in perfect order. The L1 itself is fabulous.
September 9, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind words! We're delighted to hear your Bose L1 arrived promptly and lived up to expectations. It’s a fantastic piece of kit, and we’re really pleased you got a great deal and smooth service. Enjoy the sound!
Ordered 3 Gravity Varipoles - late delivery and brand new items appeared used.
Received items that were "brand new" but they appeared to be used. Ordered Gravity Varipoles- Rubber pads looked used. 3/3 had scratches and chipped paint. Paid £12 extra to get next day before noon delivery but did not get until 4 days later. Emailed about this but they said its not guaranteed and I asked for a refund and compensation for the delivery charge and used "brand new" items but still haven't heard from them. Have sent multiple emails but no replies. 2/3 items needed adjusting because it was loose.
September 4, 2025
Unprompted review
“My order was a very frustrating…
“My order was a very frustrating experience. It took 11 days to receive both speakers, with several mix-ups, promised delivery dates that weren’t kept, and even a bizarre return template sent to me during the process. Communication felt confusing, and all I was offered in the end was a simple apology. For the price of these items, I expected far better service.”
- in response to your response 3-10-2025 ……
When equipment is promised for delivery multiple times over several weeks, and customers are left repeatedly chasing updates, it directly impacts their livelihood and reputation. Receiving what feels like a generic, scripted apology simply isn’t enough.
Honesty and transparency go a long way. Providing accurate shipping information on your site, including geo-specific estimates, builds trust and customer loyalty. And when things do go wrong , as they did in my case,own the mistake and take meaningful steps to make it right. That’s how you maintain credibility and retain customers.
September 10, 2025
Unprompted review
Reply from Simply Sound & Lighting
We’re truly sorry to hear about your frustrating experience. Unfortunately, your original order went missing with our couriers, which caused the delays and confusion. When we arranged the reship, our system automatically triggered a returns template email – we understand how that could have added to the frustration.
We deeply regret that our communication and resolution didn’t meet your expectations, especially given the value of your purchase. Thank you for sharing this feedback – it helps us identify where we need to improve. We’ll review our processes to ensure future experiences are smoother and clearer.
Thank you again for your patience, and we hope your new speakers are serving you well.
- Response to Reply -
Thank you for your honest feedback. You’re right—when an order is promised and doesn’t arrive, and updates fall short, it creates unnecessary frustration. We didn’t meet the standard you should expect from us, and I want to apologise sincerely.
In this case the items went missing while in transit, which caused the delays you experienced. While rare, it’s clear we need to handle such situations with more speed and transparency.
We’re reviewing how we manage courier issues to ensure clearer, more proactive communication when things don’t go to plan. Our aim is that you never feel left chasing us for answers.
Your feedback is invaluable in highlighting where we must improve. Thank you for taking the time to share it—we’re committed to doing better.
What fantastic service quick delivery…
What fantastic service quick delivery good online experience
August 2, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for the great feedback! We're glad you had a smooth online experience and that your order arrived quickly. We really appreciate your support!
Fantastic product and value
Easy from order to delivery. Product is fantastic. Had HK Audio Elements for 12 years and purchased Polar as back up but now using as main speakers.
Superb sound and fantastic value for money.
August 4, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful review! It’s great to hear the Polar system has impressed you so much – especially after 12 years with the HK Audio Elements! We're really pleased you're enjoying the sound and found great value in your purchase. Thanks again for choosing us!
Very quick delivery and good…
Very quick delivery and good communications.
August 5, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your review! We’re glad you were pleased with the quick delivery and communication. We appreciate your support and hope to help you again soon.
They're simply 'sound'; ger it?:-)
It was straightforward matter to deal with Simply Sound, and I was pointed to a solution that fits the price point I was looking for. The slight downside is that I have not got blu-tooth on the device, which is a minor pain, but I think that's down to me not looking closely enough at the functionality. Overall tho', I'm happy :-)
July 28, 2025
Unprompted review
Reply from Simply Sound & Lighting
Love the pun – we definitely got it! 😄 Thank you for your kind review. We're glad we could help you find something that fit your budget and needs. Sorry to hear about the Bluetooth oversight, but we're pleased you're happy overall. If you ever need anything else or want to explore some upgrade options, just let us know!
simply cant fault this company.
simply cant fault this company.
ordered lights for my disco and paid for next day.
there was an issue with the delivery but they found the fault and corrected it and went the extra mile for me to get my purchase delivered to my address.
great communication and service
July 25, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to leave such a positive review! We're really sorry for the initial delivery hiccup but pleased we could get things sorted quickly for you. We always aim to go the extra mile, and it's great to know you felt well looked after. Wishing you all the best with your disco setup!
Do not trust these people
Do not trust these people. They are all lovely and bubbly on the phone but they don’t dispatch when they say they will. They lie about delivery times and half their products they drop ship and don’t even stock so have no control on dispatch. They think the solution to everything is just refunding the shipping cost.
Bad shipping service is one thing but just not dispatching 3 days after a next day delivery order is place just because “they forgot” is completely unacceptable.
July 22, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about your experience and the frustration it’s caused.
We do hold a substantial amount of stock across our three warehouses, but due to the wide range of products we offer, it's not feasible to stock every single item. For this reason, we also work with trusted suppliers and utilise "drop shipping" for certain products, which allows us to offer a broader range. While this system usually works well, we acknowledge that issues can occasionally arise—particularly with courier services—and we’re always working to minimise these occurrences.
We understand your disappointment and take your feedback seriously. We’ll review this internally to see where improvements can be made. Thank you again for bringing it to our attention.
Reply from Simply Sound & Lighting
Thank you so much for your kind words and 5-star review! We're really pleased to hear that you were happy with the service and delivery speed.
If there's anything else you need in the future, don’t hesitate to reach out — we’re always here to help.
Good prices, great sales experience and customer service.
Recommended. Good prices, great sales experience and customer service. The Dave 8 Roadie PA sounds fab.
June 20, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We're delighted to hear you had a great experience with our team and that you're enjoying the Dave 8 Roadie PA — it's a brilliant bit of kit.
We really appreciate your recommendation and look forward to helping you again in the future.
Customer service
Purchased 2 RCF Subs one of the grills had a dent NO help whatsoever as I could not get a clear photo of the dent for some reason. As if I would make this up wont buy from these lot again
June 12, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your feedback. We're genuinely sorry to hear you were disappointed with your experience.
We always aim to resolve any issues promptly and fairly, and while we did try to assist with the matter, we appreciate that the situation wasn’t resolved to your satisfaction. We understand how frustrating this must have been and are sorry we weren’t able to meet your expectations on this occasion.
Your comments have been noted and will help us continue to improve our service.
Reply from Simply Sound & Lighting
Thank you for your review and for the 4-star rating! We're pleased to hear you’re happy with the product.
If there's anything we can do to make your next experience a 5-star one, please don’t hesitate to let us know.
Speaker stopped working - battery expanded inside.
I brought a Mad luna speaker from this company. After having the speaker for 2 years, it stopped working. I contacted the company about this but because the warrenty had passed, they could not assist.
I opened the top to see what the issue may be, if it could be fixed, however the battery inside had expanded. I would be mindful of this when buying the large Bluetooth sound speakers.
Madison High Power 600W Soundbox Bluetooth Speaker Karaoke USB DJ Sound System
Paid £149.99
September 2, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to leave your feedback, and we’re sorry to hear about the issue with your speaker. We completely understand how disappointing it must be for it to stop working after two years of use.
As the warranty period had expired, we were unable to offer a repair or replacement under warranty, but we do appreciate you sharing your experience. Battery expansion can sometimes occur over time in rechargeable products, and your comments are very helpful for other customers to be aware of.
We’ll also be passing your feedback on to the manufacturer so they are aware. Thank you again for your review, and we’re sorry this wasn’t the experience you had hoped for.
I was desperately having to find a pa…
I was desperately having to find a pa as my old one decided to go bang . So after comparing different pa's came up with the hk polar 12 which I ordered from simply sound and lighting and I'm so glad I did , ordered 2 pa's for a great price on Tuesday and for a couple of quid extra got them next day . With a tracking app which allowed you to keep an eye on your purchase from collection to delivery, and was in pristine condition and bang on time . Thank you simply sound for being a great seller
May 27, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic review! We’re delighted to hear that your HK Polar 12 PAs arrived quickly, in perfect condition, and at a great price. It’s wonderful to know the tracking and next-day delivery worked smoothly for you.
We really appreciate your kind words and are so glad we could help when you needed a new setup urgently. Enjoy your new PAs, and thanks again for choosing Simply Sound and Lighting!
Amazing service
Amazing service, i purchased my product and it arrived the next day, i would highly recommend and buy from simply sound again Mr Bennets
May 12, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your kind words! We’re delighted to hear your order arrived the next day and that you’d highly recommend us. We really appreciate your support and look forward to serving you again in the future.
Excellent item cheapest around
Excellent item cheapest around, quick delivery and kept in the loop thank you, 1st using your company it definitely won’t be the last
May 11, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We’re so pleased to hear you found the item at a great price, received quick delivery, and felt well-informed throughout. It’s wonderful to know your first experience with us has been so positive, and we look forward to welcoming you back again soon
Poor communication- major let down!
Ordered a large order on 04/04/25 and paid for NDD! (Which NDD didn’t happen)
Included in that order was 2 x eurolight tmh bars!
I had a phone call from the sales manager to say that these lights were imported (even though showing as IN STOCK on their website) and wouldn’t make the next day delivery!
I stressed to him that I had a tik tok filmed wedding in the 20/04/25 and absolutely need them by then! He said I would get them by the 17/04/25
By the 14/04/25 I had heard absolutely nothing from the company so I rang them to confirm these lights were coming!
It took them three days to get back to me to say the lights were held up in German customs and would not make the date I required!
Since that date I have had 4 gigs where I’ve needed a full rig! I have spent over £600 renting lights! (The cost of one of these lights)
The communication from this company is absolutely abysmal! Without me emailing them, they didn’t once email me to keep me updated! Although a lady in customer services told me numerous times that management would contact me! Today is 14/05/25 and they have just been delivered (41 days after ordering) without an email or phone call of apology!
I moved my business here but certainly wouldn’t use them again!
Very disappointed!! And have cost me a lot of money on top of the £2k i spent with them!!
April 4, 2025
Unprompted review
Reply from Simply Sound & Lighting
We’re very sorry to hear about your experience and the frustration caused by the delays and lack of communication. Your order was unfortunately impacted by import issues outside of our control, and we should have kept you much better informed throughout the process. We sincerely apologise for the stress and additional costs you incurred as a result.
This is not the level of service we aim to provide, especially after you placed your trust in us with such a large order. We will be reviewing our communication processes with both our suppliers and our customers to ensure situations like this are handled far more proactively in the future.
Thank you for sharing your feedback, and once again we’re truly sorry this experience has left you so disappointed.
Incredible quality music stands - best I've ever had in my 50 years as a professional musician.
I was buying blind with the white music stands I purchased from you. The quality and workmanship are superb. It's a german designed and possibly engineered product. Both stands ooze quality and really enhance my set up a professional look I was going for. Thank you so much. I'll probably buy a pair of black ones too for my black set up.
May 14, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful review! We’re delighted to hear how impressed you are with the quality of the music stands and that they’ve given your setup the professional look you wanted. Coming from someone with 50 years’ experience as a professional musician, your feedback means a great deal.
We look forward to helping you again if you decide to add the black stands to your collection. Thank you once again for your kind words and support!
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