Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
Company replied
I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
Company replied
It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid buying something from this…
Avoid buying something from this company . I bought 2 times from them and everytime i received faulty items , very hard to deal with them . You pay for a new item they send a faulty one and after they want you to wait to repair ! Avoid them for no stress !
March 24, 2025
Unprompted review
Reply from Simply Sound & Lighting
We’re very sorry to hear about your experience and the disappointment of receiving faulty items. This is not the level of service or quality we aim to provide, and we sincerely apologise for the frustration caused.
We completely understand how frustrating it is to expect new products and face delays with repairs. Your feedback is extremely valuable, and we’ll be reviewing our processes with both stock checks and aftersales support to prevent issues like this from happening again.
Thank you for sharing your experience, and once again we’re sorry for the stress this caused.
HK polar column pa system
Very quick delivery any questions or advice I needed they were very happy to help thank you my hk polar column pa system is brilliant.
May 7, 2025
Unprompted review
Had a speaker delivered which was…
Had a speaker delivered which was damaged in transit. Received a quick resolution to that we were all pleased with.
April 29, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind review! We’re so pleased to hear your HK Polar column PA system arrived quickly and that our team could help with your questions. It’s great to know you’re enjoying your new setup!
Excellent customer service
Excellent customer service, great price and prompt delivery.
May 1, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind feedback! We’re delighted to hear you were happy with the service, price, and prompt delivery.
Reply from Simply Sound & Lighting
Thank you for your review! We’re glad to hear you found ordering easy, delivery smooth, and that you’re enjoying your new speaker.
Observing the 32A distribution boxes…
Observing the 32A distribution boxes about SS&L offered me a nice deal on a singular 'PCE ST ANTON Distribution Box 32A 240V In, 3 x 16A 240V Out' ...still over three-monkeys using cockney rhyming slang. Which I required to protect my equipment from faults or returning a problem back too my generator. This is a serious fiscal outlay but quality over repeat purchases is my ethos so armed with a 'Residual Current Breaker with Over-Current' kit I feel settled. =GunZenBomZ=
April 17, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your detailed review and for choosing us for such an important purchase. We completely understand the importance of investing in quality equipment, especially when it comes to protection and reliability. It’s great to hear that you’re happy with the distribution box and that it meets your expectations.
We really appreciate your trust in Simply Sound & Lighting and look forward to helping you again in the future.
Reply from Simply Sound & Lighting
Thank you for your kind review! We’re delighted to hear you’re happy with the products, prices, and speedy delivery.
Easy to order
Easy to order, great own branded item ( Thor ). Does the same as the branded. Had issues in the past with delivery, this time paid for next day and it came on time.
April 30, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your review! We’re glad to hear you’re pleased with our Thor branded item and that your next-day delivery arrived on time. We also appreciate your patience regarding past delivery issues and are happy this order went smoothly for you.
Pretty Useful
Website is good, delivery very quick. Response to an inquiry to customer services was a bit too slow to be helpful.
April 22, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your feedback! We’re pleased to hear you found our website easy to use and your delivery arrived quickly. We’re sorry our customer service response time wasn’t as quick as it should have been, and we’ll use your comments to improve.
Very happy with my controller and…
Very happy with my controller and speaker stand 💯pee cent gonna shop here again quick delivery great customer service
April 24, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We’re so pleased to hear you’re happy with your controller and speaker stand, and that delivery and service met your expectations. We look forward to welcoming you back again soon!
POOR CUSTOMER SERVICE for BAD EXPENSIVE PRODUCTS
I ordered an XMT1400 CD PLayer last April. I Used it for 2 weeks and had to return it has it scratching my CD's. I purchased an upgrade for £275.00 which didn't play that much better. 3 weeks ago the pitch control button fell off. Then last week the CD player collapsed whilst I was teaching a class. The company have taken no responsibilty for their product which is less than a year old. I NOW NEED TO PURCHASE A NEW ONE ELSEWHERE
April 23, 2025
Unprompted review
Ovation guitar …
The 1st Ovation guitar was delivered by DHL and as i expected arrived with damage to the pre amp so when plugged in kept cutting out. I contacted the company and asked for DPD to deliver the replacement which Rufus sorted quickly. The replacement guitar works perfectly, sounds fantastic whether plugged in or played acoustically and is cosmetically beautiful.
April 15, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your review! We’re sorry to hear the first guitar arrived damaged, but we’re glad Rufus was able to arrange a quick replacement with DPD. It’s great to know your Ovation guitar is now working perfectly, looks beautiful, and sounds fantastic both plugged in and acoustically.
We really appreciate your patience and kind feedback, and we hope you enjoy making music with your new guitar!
Easy to order from website.
Easy to order from website.
Clear delivery info.
Product as described.
April 9, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your review! We’re glad to hear you found our website easy to use, delivery clear, and the product exactly as described.
Reply from Simply Sound & Lighting
Thank you for your kind feedback! We’re so pleased you were happy with the service and speedy delivery.
The worse customer service I have ever…
The worst customer service I’ve ever experienced....
If something appears as “available” on their website—it’s a L. I . E !!!
I had a venue launch scheduled for Thursday, 3rd April. To ensure everything would arrive on time, I specifically asked if the order could be delivered by 3rd april. I was assured multiple times—with repeated “yes, yes, yes”—that it would arrive on time.
I even offered to pay extra for next-day delivery, which they refused, saying they don't offer that service. I then placed the order, confirmed again about the delivery date, and was reassured. We contacted them three separate times before purchasing just to triple-check.
Then, on the day of the launch, nothing arrived.
Their excuse? The “supplier” had an issue with the order.
As a result, I had to hire moving heads last-minute for the event, which cost me an arm and a leg, plus additional labor to install and remove them. I now have to do the same again this weekend—out of my own pocket.
It's now been 11 working days ( 15days ) , and I still haven’t received my order. I haven't even been sent a tracking number.
I followed up again and received no response to two emails. Finally, I got a message from Devon saying:
“This has been sent directly from the supplier to yourself.
We are awaiting tracking to see where this currently is, as the suppliers have told us this has been shipped to you.”
So here we are.
Terrible service. Incompetent staff. Completely unacceptable. excuses excuses ....
March 27, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you experienced during this order.
At the time of your purchase, the items were indeed confirmed as in stock with our suppliers. Unfortunately, there were unforeseen delays on the supplier's end which affected the dispatch and delivery timeframe. We understand how disappointing this must have been, especially with the timing around your event, and we sincerely regret the disruption it caused.
While we’re glad to see the goods did eventually reach you, we recognise that the service you received fell short of expectations, and for that, we apologise. We’ve taken steps internally and with our suppliers to help prevent this type of situation from happening again in the future.
Thank you again for your feedback—it helps us improve.
Excellent service
There was an issue with a listing for the item that I ordered. It was just one of those issues that pop up from time to time, I contacted them and the issue was sorted with the minimum of fuss in a friendly and efficient manner.
I was so impressed that I sent an email to express my gratitude.
I don't know how prices compare versus other companies but the service would be hard to match
April 2, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for sharing your experience with us! We're delighted that our team addressed the listing issue promptly and that you felt valued throughout the process. Providing attentive and efficient service is our priority, and your feedback reinforces our commitment. If you have any further suggestions or need assistance, please don't hesitate to reach out!
Good service & quick delivery
Good service and quick delivery at a reasonable price
April 2, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your positive feedback! We're delighted to hear that you experienced good service, quick delivery, and found our prices reasonable. Ensuring customer satisfaction is our top priority, and your feedback reinforces our commitment. We look forward to serving you again in the future!
Superb service would highly recommend
Superb service would highly recommend. Micheal has looked after me with great advice and customer service.
April 8, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your glowing review! We're thrilled to hear that Michael provided you with excellent advice and customer service. At Simply Sound & Lighting, we take pride in offering top-quality products and ensuring our customers feel valued and well-supported. We look forward to assisting you again in the future!
A+CS
It's great to deal with a company that looks after you and makes you feel like a valued customer.
April 3, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful feedback! It's always a pleasure to serve customers like you, and we're delighted that our team made you feel valued. Your satisfaction is our top priority, and we look forward to assisting you again soon.
Reply from Simply Sound & Lighting
Thank you for your kind review! We're delighted to hear that you found our service both efficient and reasonably priced. Our team strives to provide quick and helpful assistance to all our customers. We look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.