Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
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Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
Company replied
I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
Company replied
It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product, decent price and amazing customer service
I had a small mistake on my order I was connected by the company and resolved it very quickly. Customer service was very understanding and helpful.
The products were in my house next day by 10a.m.
April 1, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful review! We're thrilled to hear that our team promptly addressed the minor issue with your order, ensuring a swift resolution. Providing attentive and efficient customer service is a top priority for us. It's also great to know that your items arrived the next day, meeting your expectations. We look forward to serving you again in the future!
Big Roadshow
We are a pretty big Roadshow in South Wales and we always use Simply Sound and Lighting for our needs.
March 25, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your continued trust in Simply Sound & Lighting! We're honored to be your go-to provider for sound and lighting equipment in South Wales. Our team is dedicated to delivering top-notch products and exceptional service to meet the unique needs of your roadshow. If there's anything specific you'd like assistance with or if you have any special requirements, please don't hesitate to reach out. We look forward to supporting your events for many years to come!
Fast delivery with tracking
Fast delivery with tracking. Great price. Helpful customer service who respond quickly. Bought a great p.a at an amazing price. So festivals I'm on my way.
March 10, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're thrilled to hear that your PA system arrived promptly, was well-packaged, and met your expectations in both quality and price. It's also great to know that our customer service team was able to assist you effectively.
We wish you the best with your upcoming festivals and look forward to serving you again in the future!
Happy customer =)
Recently ordered again from SSL
The experience was great as always
Had a problem with FedEx lying about an attempted delivery ( nothing new there ) but the customer service team for SSL sorted it very quickly!!
Only reason for a 4 start and not a 5 is because there's always room for improvement =)
March 17, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your continued trust in Simply Sound & Lighting! We're delighted to hear that our customer service team promptly addressed the delivery issue you experienced with FedEx. We understand how frustrating delivery challenges can be, and we strive to resolve them swiftly.
Regarding your suggestion for improvement, we are always looking for ways to enhance our services. If you have specific areas in mind where you feel we could do better, please share them with us. Your feedback is invaluable in helping us serve you better.
We look forward to assisting you again in the future!
Excellent Service
Fast, efficient service and great technical advice when needed.
March 5, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your excellent review! We're thrilled to hear that our service was fast and efficient and that our technical advice met your needs. Our team is dedicated to providing knowledgeable and helpful support, and your feedback confirms we're on the right track. If you have any further questions or need assistance, please don't hesitate to reach out!
Great products. Great experience.
Great products. Great prices. Quick delivery. I purchased a DJ booth and a set of speakers. Everything was delivered within a couple of days and it was all in top condition. Would certainly use again.
February 24, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're thrilled to hear that your DJ booth and speakers arrived promptly, in excellent condition, and at competitive prices. Ensuring timely delivery and product quality is a top priority for us. We look forward to serving you again in the future!
first class service
I purchased an amplifier in January, which developed a fault in February (not SS&L's fault). I logged a call which was promptly dealt with. The amp was returned and replaced with a new unit in four days.
First class service and exactly what you would hope for.
February 19, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for sharing your experience! We're delighted to hear that our team promptly addressed the issue with your amplifier and facilitated a swift replacement. Providing first-class service is our priority, and your feedback reinforces our commitment to customer satisfaction. If you need any further assistance, please don't hesitate to reach out!
Simply SOUND 👌
Excellent customer service. Speedy delivery. First class product.
February 5, 2025
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our customer service, speedy delivery, and first-class product.
Your support means a lot to us! If you ever need anything, we’re always happy to help. Looking forward to serving you again soon.
Great company
Ease of order, excellent customer service, goods delivered promptly next day delivery, all round great company to purchase from.
February 11, 2025
Unprompted review
Reply from Simply Sound & Lighting
We really appreciate your 5-star review and your kind words! It’s fantastic to hear that you had a smooth ordering experience, received excellent customer service, and got your goods promptly with next-day delivery.
Your support means a lot to us, and we look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out.
Initially good service let down by follow up
Ordered a B-stock item which arrived broken and missing parts. SS&L were reasonable about it and offered me an A-stock replacement. Seeing as I didn't want to wait for the original to be picked up and them send out a new item I ordered a replacement and arranged with SS&L for the faulty item to be picked up. Refund to be provided upon receipt of original item.
This would have been fine except they did not put the house name on the address, which has led to so many delays with Fedex that I've given up and cancelled the order. When I told them about it they suggested I ring Fedex to sort it out myself... it's 10 days since my original order and I've stayed at home now to receive this thing a total of four times, with a fifth time on the way if I hadn't cancelled.
Fedex also absolute rubbish but SS&L's hands-off approach is just annoying at this point. It's their account with Fedex, their mistake with the address that caused the issue and them sending out a literal piece of junk in the first place. I've gone onto Amazon and ordered what is clearly exactly the same generic table for £5 cheaper, arriving tomorrow...
February 5, 2025
Unprompted review
The worst company ive ever had to deal…
The worst company ive ever had to deal with re after sales. I wish I'd have looked at the reviews cause there's a theme to issues and them taking responsibility for things that are wrong, including the delivery/returns companies they decide to be associated with and whilst it with them its still classed as being with them!
I had 2 moving head lights delivered 2 months ago and tried everything to resolve the issues with linking them together from unboxing them, which is a feature that should be able to do. I then emailed to ask for assistance with the issue 6 weeks ago and this is still ongoing! Throughout this process i have always had to chase them and been passed about and couldn't/wouldn't make a decision until the manufacturer told them what to do! This took over 5 weeks which is absolutely ridiculous! I also advised that the boxes accidentally got thrown away, mainly due to the length of time they were cluttering up the kitchen waiting for a decision on what was happening! I had a reply to say just box them up the best i could and return them. The return was a nightmare as the list you are given dont all accept the return. I emailed the proof I had dropped them off at the return place with the evidence, plus the return company website comfirms this. I had a reply to say i still have to wait for them to be received and checked!! I have no control on the items once i have handed them over to who they have designated as their return option.
They then email to say because i didnt send the original boxes that it might affect the returns process! Make your minds up!!
These lights are for my business and part of the offering my business offers my customers and all the time this goes on my reputation is being affected.
Dont bother putting a condescending reply to my review like i see you have to other customers, just get me 2 lights that actually work asap please!!
December 28, 2024
Unprompted review
Speedy delivery got exactly what I…
Speedy delivery got exactly what I wanted
January 19, 2025
Unprompted review
Reply from Simply Sound & Lighting
We're thrilled to hear that you received your order quickly and that it was exactly what you wanted. If there's anything we can do to turn your experience into a 5-star one, please let us know—we’d love to make it even better for you! Looking forward to serving you again. 😊
An Amazing Company
Not my first purchase from Simply Sound and Lighting and it definitely won’t be my last. This company stands out, as a great example of how a business should run. Super efficient, with great communication. They sell some incredible stuff and get it to you super fast. Great company!
January 7, 2025
Unprompted review
Reply from Simply Sound & Lighting
We truly appreciate your continued support and kind words! It means so much to us that you see Simply Sound and Lighting as a great example of how a business should run. Providing top-quality products, fast delivery, and excellent communication is what we strive for, so it’s fantastic to hear that we’re hitting the mark.
We look forward to serving you again in the future—thank you for being such a valued customer! 🚀🎶
Excellent customer service and a good…
Excellent customer service and a good price.
January 9, 2025
Unprompted review
Reply from Simply Sound & Lighting
We're thrilled to hear that you were pleased with our customer service and pricing. Providing excellent service and great value is what we strive for, so your feedback means a lot to us! 😊
Fantastic seller
Fantastic sellers. They responded to all of my emails with questions and even measured a part for me before I purchased it.
January 15, 2025
Unprompted review
Reply from Simply Sound & Lighting
We're so glad to hear that you had a great experience with us! Providing helpful and responsive customer service is our top priority, so it’s fantastic to know we could assist you with your questions and measurements before your purchase.
Excellent experience
Excellent experience. Great price, super communications, kept me updated via email as to when to expect delivery.
The guitar is superb. I have changed the strings for better quality items and this has transformed the sound. Very very happy with Simply Sound and Lighting. Would definitely recommend them.
December 17, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with us. It's great to know you were happy with the price, communication, and delivery updates. We're also delighted that you're enjoying your new guitar, and it sounds like the upgraded strings have made it even better! We truly appreciate your recommendation and look forward to serving you again in the future.
Excellent service and delivery delivery…
Excellent service and delivery delivery driver even help to bring it inside for would highly recommend
December 20, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful review! We're so pleased to hear you were happy with the service and delivery. It's great to know our driver went the extra mile to assist you. We truly appreciate your recommendation and look forward to serving you again!
Bought on a Monday arrived on the…
Bought on a Monday arrived on the Tuesday, can't argue with that
December 9, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your glowing review! We're thrilled to hear your order arrived so quickly—our goal is to make your experience as seamless as possible. If you need anything else, don't hesitate to reach out. Thanks again for choosing us.
BEST DELIVERY
December 12, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your feedback! We’re thrilled to hear you were impressed with our delivery service. Providing the best experience possible is always our goal. If there’s anything else we can do for you, don’t hesitate to reach out. Thanks for choosing us!
Very quick and easy.All products that…
Very quick and easy.All products that we bought from simplysound works perfect.
December 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic feedback! We’re so pleased to hear that your experience with us was quick and easy and that all the products you purchased are working perfectly. Your satisfaction is our top priority, and we’re grateful for your support. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks for choosing Simply Sound!
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