Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
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Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
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I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
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It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Reply from Simply Sound & Lighting
Thank you for your feedback! We’re thrilled to hear that you found our website easy to use and are happy with the quality of our products. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Thanks for choosing us!
Longstar LP-FY212 2x 12" 8000W Sound System Pa DJ Bluetooth Speaker
Great company fast service.
Only negative when I rang up to ask about 2 products I was interested in purchasing I asked a few questions about them the person I spoke to didn't know anything about the products other than the information I had already read on the website and I was told he would email over the information I requested but I never received a email.
I did order 1 of the products I was interested in the Longstar LP-FY212 2x 12" 8000W Sound System Pa DJ Bluetooth Speaker it's a fantastic speaker great sound good quality.
It will be great for our new years eve party this year.
I would order from this company again and recommend it.
December 2, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you’re enjoying the Longstar LP-FY212 speaker and that it’s proving to be a fantastic addition for your New Year’s Eve party. It’s wonderful to know you’re pleased with the sound quality and overall performance of the product.
We sincerely apologise for the experience you had when reaching out with your questions. Providing helpful and knowledgeable support is very important to us, and it’s clear we fell short in this instance. We’ll review this internally to ensure we improve our response process and follow-up for future inquiries. Your feedback is invaluable in helping us get better.
Thank you for your kind words about our service and for recommending us. We truly appreciate your understanding and support. If there’s anything else we can do for you, please don’t hesitate to reach out. Wishing you an amazing New Year’s Eve party!
Good products
Good products, good price and speedy delivery, all I needed!
December 6, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind feedback! We’re so glad to hear that our products, pricing, and speedy delivery met your needs. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support!
Easy to use website
Easy to use website, fast delivery and good quality product
December 4, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your great feedback! We’re delighted to hear that you found our website easy to use, appreciated the fast delivery, and are happy with the quality of the product. Providing a seamless shopping experience is always our goal. If there’s anything else we can assist you with, feel free to reach out. Thanks for choosing us!
ordered 3.pm delivered 8am following…
ordered 3.pm delivered 8am following morning what a great service and prices are the best if not very competitive
November 22, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic feedback! We’re thrilled to hear that your order was delivered so quickly and that you found our prices competitive. Providing great service and value is always our priority. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks for choosing us!
Reply from Simply Sound & Lighting
Thank you for your kind words! We’re so pleased to hear that our customer service continues to meet your expectations. Your support means a lot to us, and we’re always here if you need anything. Thanks for choosing us time and time again!
Reply from Simply Sound & Lighting
Thank you for your kind feedback! We’re delighted to hear that you were happy with our service. If there’s anything else we can assist you with, please don’t hesitate to get in touch. We appreciate your support!
Great service, will use again.
The guys were very helpful and knowledgeable. Received my system within 3 days, what more can you ask for. Superb!
November 8, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful feedback! We’re thrilled to hear that you were impressed with our knowledgeable and helpful team, as well as the speedy delivery of your system. It’s always our goal to provide superb service, and we’re so glad we met your expectations. We look forward to assisting you again in the future—thank you for choosing us!
Good website
Good website, easy to find products at competitive prices with a quick delivery , What’s not to like
November 18, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind words! We’re thrilled to hear that you found our website easy to navigate, with competitive prices and quick delivery. Providing a seamless shopping experience is our goal, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to get in touch. We truly appreciate your support!
Great product superb sound did exactly…
Great product superb sound did exactly what was claimed delivery was good communication excellent.
November 12, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We’re thrilled to hear you’re enjoying the great product and superb sound, and that it lived up to its claims. It’s also wonderful to know you were happy with the delivery and our communication.
Your kind words mean a lot to us. If you ever need any assistance or have questions, feel free to reach out.
Resolved courier problem quickly
It is when things go wrong that a company demonstrates just how good (or not) it is. My order from Simply Sound and Lighting didn't arrive so I contacted the courier who told me there was a problem and I needed to contact Simply Sound and Lighting. Once the agent had contacted the courier and discovered that the courier had damaged my order he arranged for a replacement item to be sent to me by another courier to arrive the following day. This was not a high value order but I felt that I had had high value service.
November 13, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your thoughtful 5-star review! We’re truly sorry your original order was damaged in transit, but we’re delighted to hear you were satisfied with how our team resolved the issue. Providing high-value service to all our customers, regardless of the order size, is something we take great pride in.
We’re grateful for your understanding and patience while we worked to sort things out quickly. If you ever need anything else, we’ll be here to help.
Brilliant service
Brilliant service, bought a Prime 4+ and it arrived next day, great price too and in stock when others had none for weeks
November 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your amazing 5-star review! We’re thrilled to hear you were happy with our brilliant service and next-day delivery of your Prime 4+. It’s fantastic to know we could offer a great price and have it in stock when others didn’t.
If there’s anything else you need, we’re always here to help. Enjoy your new gear, and thank you for choosing us!
Excellent service and price
Item ordered from another supplier who took my payment, then confirmed it was out of stock. Then had to wait 5 days for a refund. No such trouble with Simply Sound and Lighting. Item ordered, and delivered promptly the next day.
November 5, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We’re so pleased to hear that your experience with us was smooth and hassle-free, especially after the challenges you faced with another supplier. Providing prompt delivery and reliable service is always our priority, and we’re delighted we could deliver for you.
If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!
Great updates and delivery
To be honest, not the cheapest around but at least they have items in stock. Super quick delivery makes up for the slightly higher cost. Great updates and tracking, so I'll be using you again for sure.
November 6, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your thoughtful 5-star review! We’re so glad to hear you appreciated our in-stock items, super quick delivery, and reliable updates with tracking. While we may not always be the cheapest, we’re thrilled that our service and efficiency made up for it.
We look forward to serving you again soon! If you need anything else, don’t hesitate to reach out.
great service for getting refreshed kit…
great service for getting refreshed kit would 100% recommend
November 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We’re so pleased to hear you enjoyed our service and found it great for getting refreshed kit. Your recommendation means the world to us!
If there’s anything else we can help with, don’t hesitate to reach out. We look forward to serving you again!
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We’re thrilled to hear you were happy with our first-class service. Your kind words mean so much to us.
If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!
Fast delivery
Fast delivery, good quality product. Just what I wanted. Thank you.
October 29, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful 5-star review! We’re delighted to hear the product was exactly what you wanted and that you were happy with its quality and the fast delivery.
Your satisfaction means a lot to us. If there’s anything else we can assist you with, feel free to reach out. Thanks again for choosing us!
absolutely fantastic service and product
absolutely fantastic service. bought a guitar stool. as described. came quicker than scheduled. well pleased . will definitely use again
November 6, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We’re so happy to hear you were pleased with your guitar stool and our service. It’s great to know the product met your expectations and arrived even quicker than anticipated.
We truly appreciate your support and look forward to serving you again in the future. If there’s anything else you need, don’t hesitate to reach out!
Excellent service
Excellent service, willing to price match if possible, friendly and helpful staff. A pleasure to do business with
October 24, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your amazing review! We’re thrilled to hear you were happy with our service and found our team friendly and helpful. It’s great to know that our willingness to price match and provide excellent support made your experience a pleasure.
We truly value your business and look forward to serving you again in the future. If there’s anything else we can do for you, just let us know!
Very good quality of pa speakers I…
Very good quality of pa speakers I bought of this company and a very quick delivery
October 19, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We’re delighted to hear you’re impressed with the quality of the PA speakers and pleased with the quick delivery. Providing top-notch products and speedy service is what we strive for!
If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new speakers, and thank you for choosing us!
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