Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
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Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
Company replied
I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
Company replied
It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We’re thrilled to hear you’re happy with the equipment. If you ever need assistance or have any questions, don’t hesitate to get in touch.
Enjoy your new gear, and thanks for choosing us
Thank you for you lovely shopping…
Thank you for you lovely shopping experience
October 18, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We’re so pleased to hear you enjoyed your shopping experience with us. Your kind words mean a lot, and we’re always here to help if you need anything in the future.
Looking forward to serving you again!
The very large PA Speakers that I…
The very large PA Speakers that I bought, arrived quickly and undamaged. Very happy with my purchase. I will buy from this seller company again.
October 9, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for the excellent 5-star review! We're so glad to hear that your PA speakers arrived quickly and in perfect condition. It’s wonderful to know you’re happy with your purchase, and we look forward to serving you again in the future!
Great Gear at a great price
Great Gear at a great price ! Quick Delivery ! and great guys to deal with. Definately recomend !
October 3, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our gear, competitive prices, and quick delivery. It’s great to know you had a positive experience dealing with our team. We truly appreciate your recommendation and look forward to serving you again!
Good supplier
Easy purchase system followed by helpful response when an item I'd bought turned out to be faulty. Return was straightforward. Nice to be able to speak to a human being not a bot!
October 3, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for the wonderful 5-star review! We're pleased to hear that you had a smooth purchasing experience and that our team could assist you with the return process. We understand how important it is to speak to a real person when issues arise, and we're glad we could provide that support. We appreciate your feedback and look forward to serving you again!
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We're glad to hear that our service met your expectations once again. We truly appreciate your continued support and look forward to serving you again soon!
Reply from Simply Sound & Lighting
Thank you so much for your 5-star review! We're thrilled to hear that you found great value in our products and had a positive experience with our friendly team. Your kind words mean a lot to us, and we look forward to serving you again soon!
Questionable Shipping
My first transaction with SS, however... product turned up next day, great! ... but ... it was sent literally in its own retail box, shipping sticker slapped on the side, and worse, the box had no tape on it (as it was retail boxed) so any one in the courier chain could have removed the goods and delivered me an empty box for which I could have signed for without even thinking... anyway point is... there was no packaging, or strink film around the lovely looking retail box...
September 5, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your feedback and for highlighting the positives of our service. We’re sorry to hear about the packaging issues you experienced. We take the security of our deliveries seriously and will review our packaging practices to ensure better protection for our products in the future. Your feedback is invaluable, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to contact us.
Brilliant company
Brilliant company
Well pleased with my speakers and kept me informed when slight delay due to bank holiday.
August 28, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic review! We're thrilled to hear that you're pleased with your speakers and that our communication during the delay was helpful. Your satisfaction is very important to us, and we appreciate your patience and understanding. If you need anything else or have any more feedback, feel free to reach out!
Product was slightly damaged on…
Product was slightly damaged on delivery but was dealt with, very efficiently.
Excellent customer service
August 5, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your kind review! We're glad to hear that our team was able to handle the issue efficiently and that you were pleased with our customer service. Your satisfaction is our top priority, and we appreciate your understanding. If you have any further needs or concerns, please don’t hesitate to reach out.
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We're glad to hear you were pleased with the quick delivery. We appreciate your support and look forward to serving you again!
I am very happy with the amplifier and…
I am very happy with the amplifier and and the service i received thank you
August 26, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your kind review! We're thrilled to hear you're happy with your new amplifier and the service you received. Your satisfaction means a lot to us, and we look forward to serving you again. Enjoy your amplifier!
Quick delivery
Quick delivery, good and full response to query regarding operation of equipment.
September 3, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your 5-star review! We're glad to hear that you were happy with the quick delivery and found our response to your query helpful. We're always here to assist you, and we look forward to serving you again in the future!
Fast delivery
Fast delivery, good service good Price , Very happy I will be using you again in the future
August 29, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your wonderful review! We're delighted to hear that you're happy with our fast delivery, service, and pricing. We look forward to serving you again in the future!
Rang in the morning very helpful 👌 sent…
Rang in the morning very helpful 👌 sent me an email I ordered and received goods next day informed of delivery time as well great service all around will definitely order again and recommend to my music 🎶 friends thank you
August 29, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service, from placing your order to the speedy delivery. We're always here to help, and it's great to know you'll be recommending us to your music friends. Looking forward to serving you again soon!
Very good company
Very good company. I had never heard of you and was hoping you were legit. You never know in this day and age.
Anyway. Great service. Great price and fast delivery.
A+++++
August 20, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your trust and for giving us a chance! We're thrilled to hear that we could exceed your expectations with our service, pricing, and fast delivery. Your A+++++ rating means the world to us. If you ever need anything else, we’re here and ready to help. Thanks again!
Reply from Simply Sound & Lighting
Thank you for your wonderful review! We're thrilled to hear that you found our information helpful, enjoyed the support over the phone, and are happy with the product. It was a pleasure assisting you, and we look forward to helping you again in the future!
Highly Recommend
Great service, quick delivery & excellent communication.
August 7, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic review! We're delighted to hear you enjoyed our service, quick delivery, and excellent communication. Your recommendation means a lot to us. We look forward to serving you again soon!
Reply from Simply Sound & Lighting
Thank you for your kind words! We’re so glad to hear you’re very happy with our service. If you ever need anything else, we’re here for you. Thank you again!
Good price and delivered on time
Good price and delivered on time !
Will use again
August 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for the great review! We're glad to hear you were happy with our pricing and delivery. We look forward to serving you again in the future!
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