Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... See more
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Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... See more
Company replied
I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... See more
Company replied
It was a B listed item looking more like a brand new one when it arrived, SS&L are the best AV company this side of the country
Company details
Information provided by various external sources
Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.
Contact info
Unit 3C, Gilray Road, IP22 4EU, Diss, United Kingdom
- info@simplysoundandlighting.co.uk
- www.simplysoundandlighting.co.uk
4.4
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered x2 stage lights as per client…
Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact.
Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised refund promptly without any quibble.
Would recommend to all.
Thank you!! hope to use your services in future.
August 16, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your kind words and for sharing your experience! We're glad we could assist you with your order and make the return process smooth when your client changed their mind. Your recommendation means a lot to us, and we're thrilled to hear you'd consider using our services again in the future. If you need anything else, we're here to help. Thanks again!
Always great to deal with
Always great to deal with, good prices, fast delivery, good customer service.
August 8, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Providing good prices, fast delivery, and excellent customer service is what we strive for every day. We look forward to serving you again soon!
You are a great company to buy off it’s…
You are a great company to buy off it’s about the third or fourth time I have bought disco items off you you’re my first point of call .
August 12, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much, Robert! We're thrilled to be your first choice for disco items. It's always a pleasure to serve you, and we're grateful for your continued trust and support. We look forward to helping you with many more purchases in the future!
I ordered goods from Simply Sound Ltd…
I ordered goods from Simply Sound Ltd via Amazon. The goods were never delivered but both Amazon and Simply Sound Ltd are in no rush to refund me my money, 1200 euros. They are tracking the goods but why should I suffer and be out of money whilst they sort their internal processes. I wouldn't use either Amazon or Simply Sound Ltd ... be CAUTIOUS ⚠️
August 14, 2024
Unprompted review
Reply from Simply Sound & Lighting
Dear Edward,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be to wait for a resolution, especially given the amount involved.
Please rest assured that the goods are currently being returned to us, and as soon as they arrive, we will promptly process your refund. We are actively monitoring the return and working to resolve this as quickly as possible.
We appreciate your patience and understanding during this process, and we’re committed to ensuring that you receive your refund without further delay. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Great company to deal with
All dealt with really quickly and in a professional manner. Kept in touch with me every step of the way
August 6, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you, Giblet! We're delighted to hear that your experience with Simply Sound and Lighting was quick and professional. Keeping our customers informed every step of the way is important to us, and we're glad it made a difference for you. We look forward to working with you again in the future!
Reply from Simply Sound & Lighting
Thank you so much, Darren! We're thrilled to hear you had a fantastic experience with Simply Sound and Lighting. We always strive to provide top-notch delivery and are glad you were pleased with it. We look forward to serving you again soon!
Order received with a couple of missing…
Order received with a couple of missing parts but soon resolved after a couple of emails. Would use again.
August 7, 2024
Unprompted review
Reply from Simply Sound & Lighting
Hi Colin,
Thank you for your feedback! We're glad to hear that the issue with the missing parts was quickly resolved by our team at Simply Sound and Lighting. We appreciate your understanding and are thrilled to know that you'd consider using our service again. If you need any further assistance, don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Simply Sound and Lighting Team
Exactly the sort of service you want
The whole process was very easy. I ordered the item, a Bose S1 Pro Plus which was in stock, and it arrived two days later.
August 5, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you, Jonathan, for your kind words! We’re thrilled to hear that the whole process was easy and that your Bose S1 Pro Plus arrived promptly. Providing a seamless experience is what we strive for, and it’s great to know we hit the mark. If you have any questions or need further assistance with your new equipment, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!
Very helpful assistant who dealt with…
Very helpful assistant who dealt with my order in a friendly, knowledgeable and professional manner. No problem with shipping and delivery. Excellent job!
August 2, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you, John, for your fantastic review! We’re delighted to hear that our assistant provided friendly, knowledgeable, and professional service. It’s also great to know that your order was shipped and delivered without any issues. We always aim to make the process as smooth as possible for our customers. If you need any further assistance, feel free to reach out. We appreciate your business and look forward to helping you again!
Great service
Great service, prompt and efficient resolving minor issues with minimum of fuss as well a brilliant products. Many thanks you deserve the praise !
August 9, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you, Mr. Cook, for your wonderful review! We’re so pleased to hear that you received great service and that any issues were resolved promptly and efficiently. Our goal is to provide a hassle-free experience, and it’s fantastic to know we’ve succeeded. We also appreciate your kind words about our products. If there’s anything else we can assist with, please don’t hesitate to reach out. Your praise means a lot to us, and we’re grateful for your support!
Great service as always
Great service as always
Ryan sorted out an issue regarding my ordered very quickly and organised a replacement
August 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you for your fantastic 5-star review! We're delighted to hear that you received great service from us once again.
It's wonderful to know that Ryan was able to quickly resolve the issue with your order and arrange a replacement promptly. We take pride in our team's dedication to ensuring our customers' satisfaction, and your feedback confirms that we're on the right track.
Thank you for your continued trust in our service. We look forward to serving you again in the future!
These guys are absolute professionals…
These guys are absolute professionals at online sales.
14:21 I confirmed my order online and received a confirmation email
14:22 I received my invoice
14:27 I received an explanation of their delivery process
14:34 I receive confirmation DPD has been notified of the shipment
14:49 I receive the despatch confirmation
15:03 I'm giving them a 5* review
That is how it should be done! Well done and thanks! I placed this order after cancelling another matching order with another company, who were waiting on stock and then updated the delivery date on their website without even telling me to be three weeks later. I get that shipping is unreliable but if you focus your business on managing your stock rather than running out you end up with many more happy customers.
Also because their pricing was more competitive I was able to order more clamps and leads than on the order I had cancelled.
August 2, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your glowing 5-star review! We are thrilled to hear about your positive experience with our online sales process.
We take pride in our commitment to professionalism and efficiency, and it's wonderful to know that our efforts have made a significant impact on your experience. Our team works diligently to ensure a seamless and transparent process from order confirmation to delivery, and your detailed feedback highlights the effectiveness of our system.
We understand how frustrating it can be when other companies fail to communicate effectively and manage their stock properly. It's great to hear that our competitive pricing allowed you to get more value from your order.
Your satisfaction is our top priority, and your review motivates us to continue providing exceptional service. Thank you for choosing us and for taking the time to share your experience.
Warm regards,
Simply Sound and Lighting
Selling items they do not have in stock…
Selling items they do not have in stock yet listed as 3 to 5 days delivery. Told you will have them on Thursday, no Friday no Monday!! Still not received. Very bad way to do business!
August 1, 2024
Unprompted review
Reply from Simply Sound & Lighting
We sincerely apologize for the inconvenience you’ve experienced with your recent order. We understand how frustrating it can be to expect an item within a certain timeframe and not receive it as promised.
Some of our products are kept in our EU warehouse, and occasionally, there can be delays due to customs checks. However, we want to assure you that this is a rare incident, and we strive to meet our delivery commitments.
Please email us at info@simplysoundandlighting.co.uk so we can look into your specific order and provide further assistance. We value your business and appreciate your patience as we work to resolve this issue for you.
Reply from Simply Sound & Lighting
Thank you so much for your 5-star review! We're thrilled to hear that you found our service quick and efficient. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
First purchase, brilliant!
Ordered on Sunday and it has arrived today. Will definitely purchase again thanks
June 12, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic review! We're thrilled to hear that your first purchase was a brilliant experience. It's great to know that your order arrived quickly and that you're already planning to purchase again. If you need anything else or have any questions, feel free to reach out. Thanks again!
Great customer service very friendly I…
Great customer service very friendly I ordered a madison cd player led lights usb Bluetooth it came within days of ordering.
It was well packaged I would definitely buy from simply sounds again.
March 28, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our customer service and that your Madison CD player, with its LED lights and Bluetooth capability, reached you quickly and in perfect condition. It's fantastic to know that our efforts to ensure a smooth, friendly, and efficient shopping experience have made a positive impact. We look forward to serving you again at Simply Sounds. Your satisfaction is our top priority, and reviews like yours make it all worthwhile. Thank you for choosing us, and we can't wait to welcome you back!
Great Business
Ordered subwoofers from here and came very quickly, both in good work condition so no complaints, packaged well. Think the overall rating on trust pilot for this company is very harsh as my experience was very pleasant
February 17, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your subwoofers arrived swiftly and in perfect condition. We take great care in packaging our products to ensure they reach our customers just as they leave us, so it's rewarding to know that it's appreciated. We understand that reviews can vary widely, and we're grateful for your positive feedback and for recognizing the quality of our service. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing us and for taking the time to share your experience!
The customer service was fantastic.
The customer service was fantastic.
They accepted my return despite I did not have the original box and sent me an alternative product which I like.
Thank you for the excellent customer service.
January 22, 2024
Unprompted review
Reply from Simply Sound & Lighting
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our customer service team. Your satisfaction is our top priority, and we're glad we could accommodate your return smoothly, even without the original box. It's great to know the alternative product we sent is to your liking.
Your appreciation means a lot to us, and we're here to assist you anytime. Looking forward to serving you again in the future!
I bought a new column speaker system…
I bought a new column speaker system and it didn't work. The pre dispatch checklist of tests and inclusions stated that it had been tested and the modes had been run through. The item was very securely packed so the checklist can't have been completed and just ticked anyway. I've complained but they only seem to be able to deal with one message a day and are unavailable by phone I'm to l by their retail shop. The delivery was good and speedy but it didn't power up. I had a message today to try another power lead and check the fuse. Maybe Simply Sound and Lighting should ship spare power leads and a screwdriver with all products. It's just not good enough. They paid lip service to their checking before dispatch and are doing the same post sale. Very, very poor.
It was eventually sorted out but at their speed not mine. They didn't seem to understand the severity their poor service means to their customers. They were however always very polite.
November 10, 2023
Unprompted review
Reply from Simply Sound & Lighting
Thank you for taking the time to share your feedback regarding your recent purchase of a column speaker system. We deeply regret that your experience did not meet the high standards we strive to provide.
We understand your frustration with the initial malfunction of the product and the pace at which your concerns were addressed. Your feedback is invaluable in helping us improve our processes, including our pre-dispatch testing procedures and post-sale customer service response times.
Regarding the B-stock nature of the product, we aim to ensure full transparency in our online listings. We acknowledge, however, that the expectations for such products can vary, and we are sorry if this aspect contributed to your dissatisfaction.
We are relieved to know the issue was eventually resolved, but we recognize the inconvenience caused by the delay. While we always aim to resolve customer issues swiftly, in this instance, sourcing the necessary parts from our supplier took longer than anticipated. We assure you that this was done with the intent to provide a thorough and lasting solution.
Apologies for any inconvenience caused.
well over market price on every item…
well over market price on every item and they have a cheek to say they price match
shop around dont get stung by there greed
August 21, 2023
Unprompted review
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