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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, highlighting the ease with which complex VAT processes are managed. Many people appreciate the responsive and proactive staff, who are always willing to help and provide clear communication. The customer service is frequently described as outstanding, with reviewers noting the personalized support and quick response times that make them feel confident and reassured. However, some customers also noted that after an initial positive onboarding, the service occasionally collapsed, leading to unresponsiveness, lack of clear ownership, and a feeling of being unsupported. These reviewers experienced issues with agents changing, unanswered emails, and a lack of concrete answers, which left them to resolve problems independently.

What people talk about most

Service

People report positive experiences with service, with many highly recommending the company for reliable VAT... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Users describe positive interactions with response times, highlighting that communication is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Tax Consultant
  5. Tax Preparation Software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(224)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply VAT customer service is excellent

I have been with Simply VAT for a couple of years now and they have really helped me lately come to grips with all the new rules and abbrieviations. Abhay in particular was very kind and helpful navigating me through the (painful and confusing) new rules since leaving the EU. Abhay understands the pressures small companies like mine are under and was so patient with me. I really felt that he genuinely wanted to help and get the matter resolved. Customer service was excellent.

May 24, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Debbie, thank you so much for your review!

Rated 5 out of 5 stars

Great Services!

simplyVAT has been very helpful throughout the process, a special shout out to Anna (our onboarding manager) and Jessie (our client manager). Our case is slightly more complicated due to the existence of crowdfunding, but Anna has been patiently addressing all our concerns, getting references from their technical team, and ultimately answered all our questions, and ensuring we are registering at the right countries and right period!

Anna and Jessie always answer questions on a timely basis, and when I use the term "answer", meaning they are really resolving the question, not merely responding.

It has been a great pleasure working with simplyVAT so far. Professional, friendly and helpful!

May 21, 2021
Unprompted review
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Reply from SimplyVAT

Thank you for taking the time to give us this lovely review Dominic!

Rated 5 out of 5 stars

SimplyVAT is a very professional…

SimplyVAT is a very professional…
SimplyVAT is a very professional company, they are always helpful when you need them or have a question dealing with international tax authorities. We have been their customer for over 3 years now and never had any issues.

May 7, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you so much for your review Deimantas!

Rated 1 out of 5 stars

I paid for my VAT deregistration since…

I paid for my VAT deregistration since three months, but I still did not get any confirmation for that. Not professional.

April 30, 2021
Unprompted review
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Reply from SimplyVAT

Hi Hussein, thank you for your feedback. It is my understanding that the issue with your account has been resolved and your deregistration completed. I'm sorry you were not satisfied with our service on this occasion and if you would like to discuss this in further detail please email me on holly.hawes@simplyvat.com and I would be happy to see how we can support you moving forward. Thanks again.

Rated 1 out of 5 stars

Had scheduled a 15 minutes Skype call…

Had scheduled a 15 minutes Skype call with them, but nobody showed up. Very unprofessional. If they canceled the meeting, they should have told.

April 29, 2021
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Mihaita, I’m very sorry to hear that our service has not met your expectations on this occasion. Could you please email me at holly.hawes@simplyvat.com so that I can understand more about what happened and investigate this for you? In the meantime, thank you taking the time to give your feedback. We will start working on improving our call scheduling system right away.

Rated 5 out of 5 stars

Excellent Amazon PAN FBA VAT Provider

We have used Simply VAT for many years now to manage our European VAT obligations in DE,IT,FR,ES,CZ, PL, AT and NL and can thoroughly 100% recommend

All account managers are very professional and responsive to any queries that arise

10 out of 10

March 22, 2021
Unprompted review
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Reply from SimplyVAT

Thank you for taking the time to write this great review Bryn!

Rated 5 out of 5 stars

Excellent service

Excellent service provided by knowledgeable people, highly recommend. Special thanks to Michaela & Besi in particular who seem to work around the clock to get the job done.

Many thanks for making this minefield a little easier to navigate.

February 11, 2021
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review Diana!

Rated 5 out of 5 stars

The Best for EU VAT obligations

Simply VAT have prepared our EU VAT returns for a number of years now and have always provided great service. (We had used others in the past and had bad experiences, KPMG and Avalara) Simply VAT provide a professional and efficient service. Also I would like to make a Special mention that Elke has helped us with problems we had importing a container into DE post Brexit, nothing was too much trouble for her. Would definitely recommend.

January 14, 2021
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review Aaron!

Rated 5 out of 5 stars

Very good service and support

I just went through the VAT number registration in UK and Germany, and all the process has been very smooth and clear. Anna was assigned to me for the onboarding and she's been always present and ready to answer all my questions. I am very happy so far with SimplyVat.

November 17, 2020
Unprompted review
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Reply from SimplyVAT

Thank you Gianni for your review :)

Rated 5 out of 5 stars

Clear and Simple - Great customer service

I set up with Simply VAT to help with historical issues my current accountant could not help with, and begin our European registrations.
They have been patient at every step and explain everything in layman's terms. Other services often neglect you after on boarding especially as a small business, however with a year on and communication is still as quick and thorough as day 1.
I don't feel any question is too small for my account manager. It is a very professional service I can feel confident in - i'm very pleased I found them and would recommend them highly.

November 6, 2020
Unprompted review
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Reply from SimplyVAT

Thank you for your review Anya!

Rated 5 out of 5 stars

Simply VAT are awesome

Simply VAT are awesome! Stana who is our client manager is attentive, comprehensive and fills us with confidence that our VAT will be done correctly. She is quick to respond and a real pleasure to work with.

October 28, 2020
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review!

Rated 5 out of 5 stars

A very professional firm

A very professional firm that has taken the pain away from our monthly EU VAT filings. I can only vouch for their high level of service and quick response time to our various questions. What a difference from our previous provider (VatGlobal). Do not hesitate to use them.

October 12, 2020
Unprompted review
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Reply from SimplyVAT

Thank you so much Vincent!

Rated 5 out of 5 stars

SimplyVAT has always been a great company to work with

SimplyVAT has always been a great company to work with; friendly, thorough, professional and willing to go the extra mile. We would have struggled with our VAT questions in Europe, had it not been for SimplyVAT and their fast and reliable service.
I am happy to recommend SimplyVAT
Lennart Wallgren

October 7, 2020
Unprompted review
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Reply from SimplyVAT

Thank you for your review Lennart!

Rated 5 out of 5 stars

I'm a fan - saved me £7K on an HMRC audit

They helped me set up and register my Hong Kong Company for VAT (and got my company an EORI) - I'm based in Australia so it's a complicated set up.

The support is first class and extremely proactive (thank you Hannah!)

I was just audited by the HMRC and the team helped navigate the waters effortlessly (came out unscathed - phew!) The HMRC claimed I owed them over £7k - Hannah was able to demonstrate the company only owed £119 - hence this review - they deserve it.

Quarterly activity and EOFY submissions are reasonably priced.

Highly recommended. You're in safe hands.

August 28, 2020
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Chris, thank you so much for your review!

Rated 5 out of 5 stars

Helpful and professional

Very helpful and timely advice via 2 X separate free 15 minute calls regarding UK VAT registration and the position regarding UK ecommerce sellers trading in the EU and Canada post the UK's exit from the EU. Very helpful and well informed and all explained in easy to understand language. Highly recommendable.

August 18, 2020
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you Carolyn for your review!

Rated 5 out of 5 stars

It is a good company for good service!

It is a good company for good service!
in particular my Client Manager Jessie ( and Sveva)!
Both and the company were always available for everything

August 14, 2020
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your feedback!

Rated 5 out of 5 stars

Reliable company

Reliable company. Respond to queries promptly and efficiently.

August 10, 2020
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review!

Rated 5 out of 5 stars

Great company would highly recommend

Professional fast service great company thanks to Carolina, Sephora, Laura and Nick for getting our backdated vat return completed with ease in a timely manner would definitely recommend.

July 13, 2020
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Thank you for your review Nicholas. The team really appreciate it!

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