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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, professional, and efficient, making complex VAT compliance simple and providing peace of mind. Reviewers frequently highlight the staff and customer service for their helpfulness, responsiveness, and proactive approach, often mentioning dedicated account managers who provide clear communication and personalized support. People appreciate the quick response times and the team's willingness to assist with various queries, ensuring deadlines are met and issues are resolved properly. However, some customers also noted a difficult start or a complete collapse of service after onboarding, with issues like changing agents, unanswered emails, and a lack of clear ownership. These reviewers felt unsupported and found the service impersonal, stating that promises of guidance and dedicated account managers were not fulfilled, leading to them having to resolve problems independently.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highly recommending it for reliable VAT support... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Tax Consultant
  5. Tax Preparation Software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(224)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend!!!!

I would recommend SimplyVat to any Amazon seller who wants to expand their UK/US business into the EU.
To hold inventory in EU FBA marketplaces and then sell to EU customers, sellers must first become VAT registered in each EU marketplace.
SimplyVat as the name states made the whole process Simple! As an Amazon business owner I had to wear many hats to become successful, but, setting up and registering for VAT in each marketplace, and then ensuring I was compliant and submitting my VAT returns correctly and on time was a step too far for me.
SimplyVat made the whole process very Simple, leaving me to concentrate on what I was good at, building my business.

July 22, 2022
Unprompted review
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Reply from SimplyVAT

Hi Mark, thank you so much for your review! It really means a lot to us to see our purpose being fulfilled. So happy we could be there to handle the VAT so that you can focus on growing your business :)

Rated 5 out of 5 stars

Michaela was excellent

Michaela was very helpful, professional and easy to talk to. She followed up with an email summarizing our conversation immediately. Great company!

July 15, 2022
Unprompted review
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Reply from SimplyVAT

Thank you Leslie!

Rated 5 out of 5 stars

Very knowledgeable

I watched an excellent Youtube session with Alex Wyatt and this gave me trust in their service. I then got in touch for a session with Laura Vanstone and was equally impressed. Clearly there's a culture of long-term client retention in mind. Great experience so far, thank you!

July 11, 2022
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review :)

Rated 5 out of 5 stars

Great service In a Very Stressful Situation

We have been with simply VAT for many years. Pre-Brexit things were quite routine however post-Brexit things changed for the worst. Germany wouldn't let us deregister from VAT and sent us hundreds of thousands of pounds in estimated demands despite the fact that VAT was being paid by our customers on importing. In short, Simply VAT helped us fight our case, which we won, and got us out of a very stressful situation. They were incredibly helpful and efficient and I would highly recommend them.

June 18, 2022
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review Simon - so happy we could help resolve this complex situation!

Rated 5 out of 5 stars

Been with Simply VAT for several years, highly recommend!

Been with Simply VAT for several years. Having an account manager makes a huge difference to other similar Companies. Fast and clear communication. They have specialists in the different tax depts. Highly recommend.

June 16, 2022
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review - we really appreciate it!

Rated 1 out of 5 stars

Dont trust them, still trying to get my money back

Dont trust them. They said they handle EU VAT but they do it though an agent which they didnt mention. As my experience with UK VAT companies using EU agents and not their own offices - has been fraught with problems, I paid before this and other information on their service was disclosed. Still trying to get my money back after no service as been provided. When there is a problem with money, they dont like responding or giving it back.

June 6, 2022
Unprompted review
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Reply from SimplyVAT

We're sorry to hear that you feel you've had a bad experience with ourselves. We have helped 1000s of companies successfully by working directly with the tax authorities and continue to nurture these tax authority relationships for the benefit of our clients. Feedback is really important to us and I know our CEO, Claire, has reached out to speak to you to see if there is anything further we can do to help support your business.

Rated 5 out of 5 stars

I have used simply VAT for several…

I have used simply VAT for several years and are happy with their service. They have a lot of knowledge and do a good job. A bonus is the free training I received through webinars. I would recommend using them.

February 23, 2022
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review and we are so happy to hear that you have found our webinars useful!

Rated 5 out of 5 stars

SimplyVAT has been a great partner

SimplyVAT has been a great partner. And Valeria has gone out of her way to take care of us and our needs. I couldn’t recommend them more. So grateful to be working together.

February 16, 2022
Unprompted review
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Reply from SimplyVAT

Thank you for your lovely review!

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Made EU VAT process a walk in the park leaving us to do very little and really take care of your VAT troubles. Use them you won't regret it.

January 25, 2022
Unprompted review
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Reply from SimplyVAT

Hi John, thank you so much for your review. We really appreciate it!

Rated 5 out of 5 stars

Simply exceptional service

Simply exceptional service. Great advice from a very knowledgeable team. We had previously DIT, Chamber of Commerce, Inst of Export, DHL and FedEx for advice on VAT. None could explain it as well as SimplyVAT. First class.

November 2, 2021
Unprompted review
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Reply from SimplyVAT

Hi John, thank you so much for your review - we really appreciate it!

Rated 1 out of 5 stars

Don´t trust on them

They are not transparent with their charges and they take the advantage with the people who are far away from Europe to over charge for everything.

I hired SimplyVat to do the process of the registration of the VAT for Germany and England. However, I had no sales in both countries and my business did not go forward, so I had to deregister.

After paying 800 pounds to register and had no sales in both countries, they wanted to charge me 500 pounds to deregister, plus 250 dollars to send null returns.

I realised they were not trustfull and were taking advantage of my situation. So, I researched and could do both deregistration by myself, which was not that difficult and were for free.

Don´t trust on them.

They are the typical company who will disappear with the money of your company and you will not hear back from them anymore.

I felt morally assaulted and I wish I could have make many questions before starting the relation with SimplyVAt.

The good part is that I learned quite a lot and now I am much more malicious and will not trust in any company anymore.

October 27, 2021
Unprompted review
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Reply from SimplyVAT

Hi Roberta,

Thanks for your time on the phone yesterday. It was useful to understand your situation in detail. It sounds like you had a really challenging time of registering in a number of countries and then not selling in those countries and subsequently needing to comply until you were ultimately deregister.

We have standard fees for filing returns which are clear but I do understand that this may feel a little tough to stomach when they are nil returns. As explained, the returns still require effort from our Data and Client Manager Teams – sometimes they are quick and easy, but sometimes they come with complications or take longer so we aim to be as transparent as possible by charging a standard fee.

Similarly, we charge a standard deregistration fee which I also understand would not have been something you envisaged you would have to pay so quickly after starting out in those countries. Again, it is a standard fee which covers our time to deregister which, again, can be quick but can also take longer sometimes.

We really do our absolute utmost to support our clients through their ecommerce journey and I am sorry yours was not a fruitful one.

Trust is a strong word and one that is dear to us and our values. I really enjoyed speaking with you and wish you all the very best with your future endeavors.

Rated 5 out of 5 stars

Simple and smooth!

I registered for UK VAT, and Dragos kindly helped me through this process. He was great- communicated promptly to me throughout the process and was very pleasant to deal with. 5 stars!

I am yet to be allocated a contact person and process for my quarterly VAT returns but I'm hoping the service will be equally great.

September 3, 2021
Unprompted review
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Reply from SimplyVAT

Thank you so much for your review Jen!

Rated 1 out of 5 stars

We are with Simply VAT since about a…

We are with Simply VAT since about a year and unfortunately have not had a good experience thus far. They market themselves to overseas online sellers so I assumed they would know the basics of this arena. Unfortunately when I came on board I was given bad advice: when first applying for VAT registration through Simply VAT I had a pre-existing EORI - they did not advise that I get a new EORI to be linked to my VAT registration number. This was not cleared up and worked out for for multiple quarters of filings, and as such we were not able to claim back thousands of pounds or import duties. Their response early on in working this out was was to the tune of "we're not import specialists". To me what that meant was they are not knowledgeable in the basic workings of online selling.
Once realising the issue I wrote my account contact to express my disappointment on how this was handled and that this mistake in their advice given to me cost us thousands of pounds, and the reply back answered other questions but didn't even acknowledge my complaint whatsoever.
So I'm not only disappointed with the level of expertise, but also now at the level of care service they provide their customers.
It looks like the CEO replies to some of these reviews, who knows, maybe I'll actually get an acknowledgement of the issue, but I won't hold my breath. I'm still with this company purely because it's a big undertaking (time and cost) to switch, but I definitely wouldn't recommend Simply VAT.

August 4, 2021
Unprompted review
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Reply from SimplyVAT

Hi M.L, thank you for your feedback. We will be reaching out to you shortly to discuss your experience and look into the issue.

Rated 5 out of 5 stars

Excellent customer service

My business has been working with SimplyVAT for about 3 years. We've been very impressed with their customer service. One item to call out in particular - we had a substantial VAT refund due to us from UK HMRC. The SimplyVAT team helped identify that we could obtain this refund. Then, over the subsequent six months, they repeatedly interfaced with Tax Authorities to push to get this processed and refunded. It was an exceptional effort on their part to regularly call and push to get this handled. I'm grateful for their hard work and effort.

July 31, 2021
Unprompted review
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Reply from SimplyVAT

Hi Paul, thank you for taking the time to write this review. So happy we could help you with HMRC and getting your refund!

Rated 5 out of 5 stars

Business critical to our operation could not recommend enough

We have been working with Simply VAT since 2017.

During that time they have helped us work out our vat liabilities in Europe, Australia and the US and make sure we are compliant.

As we have grown as a business they have provided us feedback and guidance as we go.

They have provided invaluable services through the difficulties of Brexit, helping us navigate everything from IOSS, OSS and a European warehouse.

You get a lot of added value with them. They provide great advice as part of your agreed charges. I find their prices reasonable for everything they do for us.

Their communication has always been excellent. We have always been able to 100% count on them for their support. I don't know what we would do without them.

July 30, 2021
Unprompted review
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Reply from SimplyVAT

Hi, thank you so much for your review and feedback!

Rated 2 out of 5 stars

Traditional bait and switch...disappointed customer

I'm a bit puzzled as I write this because the reviews on here are a lot higher than what I have experienced. SimplyVAT was professional and prompt in the beginning and also, upon reading the reviews I decided to move forward. After payment was complete, everything went downhill from there. Response times went from max 24 hours to days and even weeks. There are no communication regarding timeline as I simple don't hear back from them. When I do get a response, it's short and brief and usually does not answer the question I have asked. Extremely disappointed. You will continually hear the excuse of "due to high demand, we are running slower than usual" I understand it is busy times with regulations changing but it would be nice to get an update more frequently than once every several weeks. I would not recommend this company as I regret my decision greatly.

July 29, 2021
Unprompted review
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Reply from SimplyVAT

Dear RW, I am very sorry to hear that you have been unsatisfied with the level of customer service you have received. If you would be willing, it would be very much appreciated if you could contact me on holly.hawes@simplyvat.com so that I can learn more about your experience and work on improving this situation for you. We are dedicated to supporting our clients extensively through every step of their journey with us and I would like to do everything I can to ensure this is the case for you. Thank you for taking the time to give us your feedback and I hope to hear from you soon, Holly

Rated 5 out of 5 stars

Great Experience with a difficult task

When Some Cruise ships decided to have UK domestic Voyages, which required our stores inside cruise ships to obtain UK VAT, my Boss asked me to contact Deloitte to obtain UK VAT. I decided to go with SimplyVAT. Not only I saved my boss tens of thousands of dollars, I had an amazing experience with Simply VAT. When I told Anna Lodge that we are in a rush because Royal Caribbean will have a voyage very soon, she did everything possible to get our VAT ID number in record time.

July 27, 2021
Unprompted review
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Reply from SimplyVAT

Hi Isaac, thank you so much for your review!

Rated 2 out of 5 stars

End up paying more VAT than I should.

End up overpaying VAT. So B2B transactions on Amazon in Italy that Amazon has charged no VAT for, SimplyVAT tell me some of the customer VAT IDs are invalid and I must pay VAT. On further investigation, I find out SimplyVAT only checks valid VAT IDs against VIES - so if the Italian business has never registered in VIES and it is a domestic B2B sale in Italy then SimpyVAT is incorrectly flagging up invalid VAT IDs. On reporting this to them, they confirm that is the case - but if I want them to check the valid VAT IDs against the Italian domestic database then I will have to pay extra, or I can just carry on paying VAT on transactions the customer hasn't been charged VAT (and therefore sell at a lose).
So SimplyVAT have 1. Poor systems that can't correctly calculate the VAT. 2. Poor customer service after reporting the issue, that they want to charge you more, rather than fixing their systems.
So maybe their T&Cs should say we will do our best to roughly calculate your VAT, but you may actually be overpaying! I hate to think how much extra the Italian government has got from SimplyVAT customers who do not realise they are paying too much.
Considering the premium prices you pay for this service, it was disappointing.

July 15, 2021
Unprompted review
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Reply from SimplyVAT

As CEO of SimplyVAT.com, I thought it important to reach out to you in relation to your comments. Your feedback is greatly appreciated and allows us to reflect on our systems and customer experience. As your comments relate to our technical expertise, I feel it important to give transparency on our internal processes and therefore have the following comments to make:

The only transactions affected by the question of whether an IT VAT ID number is valid or invalid in the VIES database are those supplied from IT by non-established suppliers to IT-established and VAT-registered customers, as only those supplies would potentially fall under the Domestic Reverse Charge rule in Italy; supplies from other EU Member States would require an IT VAT ID Number registered in the VIES database, as per the 2020 EU Quick Fixes.

You are correct that we check IT VAT ID numbers against the VIES database, which allows us to see both whether the IT VAT ID number is registered for the purposes of exempting an intracommunity supply of goods, but also confirms the place of establishment of the holder of that IT VAT ID Number. Unfortunately, the local Italian database only verifies whether the IT IVA number is valid, not the place of establishment of the holder of that IT IVA number. Without that crucial piece of information, we would be unable to verify that the application of the Domestic Reverse Charge rule in Italy on such transactions is accurate. When we are unable to verify the applicability of a particular provision, we default to the most compliant alternative. In this case, that would mean treating the transaction as taxable by the supplier. We do this in order to be completely certain that our clients will not face penalties or fines from the revenue authority resulting from an improper assumption about a specific transaction.

Because we recognize that this might potentially also lead to a client paying more VAT than is actually owed, we provide each client with an “Attention Required” report highlighting these transactions whenever they occur. This report gives the client the opportunity to investigate these transactions in a timely manner, thus fully negating any potential negative outcome. We are happy to treat these transactions as falling under the Domestic Reverse Charge rule upon affirmative request by the client, but we cannot make this decision unilaterally. It is the client’s responsibility to verify whether the IT IVA numbers are valid and are held by firms established in Italy. As you indicated, we can take the extra step of checking this information, but as I trust you understand, this is necessarily a manual process that involves investigating each individual firm and verifying where that firm is legally established, in addition to checking the validity of the IT IVA number in the local database. Because this process is very time consuming, we must charge for that time as the rates indicated in our rate card.

We are very keen to collaborate with you to rectify any overpayments made, with this in mind, I will reach out to you separately to see how we can resolve this to your satisfaction.
Kind regards,
Claire Taylor

Rated 5 out of 5 stars

We have been working with them for 2…

We have been working with them for 2 years and i must admit they are great. They have deep understanding of the topic and grat customer support. We had 3 audits and all went great. Thanks to the simpyvat team

July 9, 2021
Unprompted review
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Reply from SimplyVAT

Thank you for your review Mitja, we really appreciate it!

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