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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, professional, and efficient, making complex VAT compliance simple and providing peace of mind. Reviewers frequently highlight the staff and customer service for their helpfulness, responsiveness, and proactive approach, often mentioning dedicated account managers who provide clear communication and personalized support. People appreciate the quick response times and the team's willingness to assist with various queries, ensuring deadlines are met and issues are resolved properly. However, some customers also noted a difficult start or a complete collapse of service after onboarding, with issues like changing agents, unanswered emails, and a lack of clear ownership. These reviewers felt unsupported and found the service impersonal, stating that promises of guidance and dedicated account managers were not fulfilled, leading to them having to resolve problems independently.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highly recommending it for reliable VAT support... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Tax Consultant
  5. Tax Preparation Software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(224)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oscar - - Exceptional Service

Oscar was incredibly helpful, patient, and understanding. He took the time to clearly explain what I needed and what steps I had to complete. No question was ever too much—even when I asked the same one more than once (and trust me, I did!).
Thank you, Oscar!

October 29, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Rachel! Thank you for the positive review, it is greatly appreciated. We are glad to hear that Oscar and our services have been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.

Rated 5 out of 5 stars

Excellent service so far for Germany VAT Returns

I started selling on Amazon Germany this year and the whole thing has been a huge learning exeprience.

I spent a lot of time researching who would be best to work with on German VAT returns as the reviews for Amazon's partnered providers were awful.

I decided to go with SimplyVAT and it has been an excellent choice so far. THey haev been extremely responive and helpful. I have had many questions as it is all new to me and they are always willing to help. For example most recently I didn't realise VAT returns in Germany had to be submitted so quickly after quarter end so SImplyVAT worked with me on the final day to ensure everything was submitted as needed.

Big shout out to Anna who was particularly helpful!

October 13, 2025
Unprompted review
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Reply from SimplyVAT

Hi Kiran! Thank you for the positive review, it is greatly appreciated. We are glad to hear that Anna and our services have been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.

Rated 5 out of 5 stars

Great Experience working with SimplyVAT.

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments where pivoting was essential and they made it very easy to execute. Being working directly with Ewa and Carolina has been a real pleasure. Always very respondent and willing to help.
I would recommend SimplyVAT for any business looking to expand to Europe.

October 8, 2025
Unprompted review
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Reply from SimplyVAT

Hi Leandro! Thank you for the positive review, it is greatly appreciated. We are glad to hear that our team and the services we provide have been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.

Rated 5 out of 5 stars

Well done Vittoria

I have recently had Vittoria take over from my old account manager at SimplyVAT, and I'm delighted by her communication, proactiveness, and willingness to help. She understands that I'm not a tax expert, and I'm grateful to have her supporting me. Recommend anyone to deal with Vittoria.

September 7, 2025
Unprompted review
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Reply from SimplyVAT

Hi Hadleigh! Thank you for the positive review, it is greatly appreciated. We are glad to hear that Vittoria and our services have been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.

Rated 5 out of 5 stars

Great service as always.

We have used Simply VAT for years now and they are always on point.
We currently have six EU VAT numbers managed by them and when we require more I will go back to them in a heartbeat.

August 22, 2025
Unprompted review
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Reply from SimplyVAT

Hi Paul! Thank you for the positive review, it is greatly appreciated. We are glad to hear that our services have been of great help to you. We truly value your partnership and are always here to support you with your VAT needs.

Rated 5 out of 5 stars

Really Easy Service

We've used SimplyVAT for over a year and they've been great to work with. Really attentive and they are great are following up when we're late! Would recommend for anyone that wants an easy VAT service.

August 8, 2025
Unprompted review
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Reply from SimplyVAT

Hi Nikos, thank you for your 5-star review and recommendation. We are pleased that you're happy with our service as we work to put our clients at the heart of everything we do.

Rated 5 out of 5 stars

SimplyVAT.com - an excellent business/tax partner

SimplyVAT.com is an excellent business/tax partner—quick to respond and committed to delivering quality services. They thoroughly investigate issues and provide solutions that create win-win outcomes.

July 23, 2025
Unprompted review
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Reply from SimplyVAT

Hi Daniyal, thank you for your 5-star review. We're glad that you've been happy with our service. We love VAT, so you don't have to.

Rated 5 out of 5 stars

Excellent service

Excellent service. The team was professional, friendly, and very helpful. I highly recommend them to anyone

July 22, 2025
Unprompted review
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Reply from SimplyVAT

Hi Mattias, thank you for the 5-star review and recommendation. We truly appreciate your feedback on our services.

Rated 5 out of 5 stars

Exceptional Service from a Knowledgeable Team

We’ve had an excellent experience working with SimplyVAT over the past several years, and we’d highly recommend their services to any business navigating the complexities of EU VAT compliance—particularly when selling on platforms like Amazon.

From the outset, Alex guided us with clarity and confidence, bringing a wealth of knowledge that made the initial registration and setup process straightforward and stress-free. Her expertise gave us the reassurance we needed at a time when EU VAT regulations felt overwhelming.

Throughout the relationship, our dedicated account manager Lizzie has been outstanding—always professional, responsive, and reliable. She’s managed our EU VAT returns with great efficiency and attention to detail, allowing us to stay compliant and focus on running our business.

SimplyVAT has consistently delivered a high standard of service, and we’re very pleased with the support we’ve received. Thank you again to the whole team!

July 2, 2025
Unprompted review
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Reply from SimplyVAT

Hi Paul, thank you for this wonderful 5-star review and recommendation. We appreciate your partnership and work to put our clients at the heart of everything we do. We're glad you're happy with our service.

Rated 5 out of 5 stars

Great company & great communication

Had a wonderful experience with this company! I would highly recommend them.

June 17, 2025
Unprompted review
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Reply from SimplyVAT

Hi BKR, thank you for your 5-star review and recommendation. We appreciate your feedback.

Rated 5 out of 5 stars

Great team at SimpleVAT who have helped…

Great team at SimpleVAT who have helped us get sales tax registrations in two EU countries, and our EORI number application.
A very tricky process, but SimplyVAT have held our hands to make it as smooth as possible.

June 6, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Josh, thank you for the 5-star review! We appreciate your feedback and partnership. We love VAT, so you don't have to :).

Rated 5 out of 5 stars

Excellent Service and Professional Support

I’ve had a great experience with SimplyVAT. The team is knowledgeable, responsive, and incredibly helpful. Farha, in particular, went above and beyond to assist me with a repayment issue from HMRC — she followed up promptly, kept me informed throughout the process, and ensured everything was resolved smoothly.

It’s rare to find such a high level of customer service these days. I truly felt supported and well taken care of. I can wholeheartedly recommend SimplyVAT to anyone looking for reliable and professional VAT services.

Thank you again for your outstanding support!

June 6, 2025
Unprompted review
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Reply from SimplyVAT

Hi William, thank you for this wonderful 5-star review! We are pleased that you are happy with our service. We value your partnership and aim to put our clients at the heart of everything we do.

Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Jordanne. She’s been incredibly helpful, responsive, and professional throughout. Everything has been handled smoothly and efficiently, and it’s been a real pleasure working together. Highly recommend!

May 28, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Emilia, thank you for the 5-star review! We appreciate your recommendation and sharing your experience with us.

Rated 5 out of 5 stars

SimplyVAT is my preferred choice for…

SimplyVAT is my preferred choice for handling VAT payments and registrations in Europe, thanks to the excellent service provided by their agents, particularly Ulla-Karin Ritchie, who is consistently efficient and professional.

May 26, 2025
Unprompted review
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Reply from SimplyVAT

Hi Julián, thank you for your 5-star review! We value you as a client and appreciate you choosing us for your VAT compliance needs.

Rated 5 out of 5 stars

Essential for our international business

SimpyVat has been a crucial partner for our international business needs. Polite, punctual and professional, you really can't ask for more.

May 18, 2025
Unprompted review
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Reply from SimplyVAT

Hi Wes, thank you for your 5-star review! We value your partnership and are honoured to assist you with your VAT compliance.

Rated 4 out of 5 stars

excellent service

We get a quick and professional service that we are extermly happy with....thank you

May 19, 2025
Unprompted review
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Reply from SimplyVAT

Hi Rashpal, thank you for your 4-star review! We're glad that you're happy with our service, and we value you as a client.

Rated 5 out of 5 stars

Simply VAT have been great

Simply VAT have been great! They helped us obtain our German local and OSS VAT registrations and were incredibly helpful in guiding us through the entire process. They are always efficient with our VAT Returns and very responsive to any questions we have. Thank you!

May 17, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Louis, thank you for the 5-star review and acknowledging the work the team puts into loving VAT, so you don't have to!

Rated 5 out of 5 stars

SimplyVAT - Great Customer Support

SimplyVAT has continued to upgrade the features, functionality and processes. My primary contact Ulla Ritchie has been extremely helpful from the initial setup of our returns to all ongoing needs and questions throughout the past two years. Ulla and the SimplyVAT team have made my UK VAT process smooth and straightforward.

May 15, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Michael, we appreciate your 5-star review. We work to put our clients at the heart of everything we do.

Rated 5 out of 5 stars

I had a consistently great experience

I had a consistently great experience working with Ulla Ritchie during her time at SimplyVAT — she was clear, professional, and always reliable. Her support with UK VAT calculations was efficient and easy to follow, thanks to her precise and straightforward communication. Ulla made a complicated process feel manageable, and her quick responses were always appreciated. Though she no longer works at SimplyVAT, her excellent service left a lasting impression.

May 1, 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Linas, thank you for your 5-star review and feedback. We appreciate you as a client.

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