Simpson Travel Reviews 

1,326
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and extensive knowledge, often going above and beyond to ensure a smooth and enjoyable holiday. People frequently highlight the beautiful and peaceful locations, with many villas and hotels offering stunning views and delightful settings. The overall holiday experience is often described as fantastic, relaxing, and hassle-free, with seamless arrangements and outstanding service from start to finish. However, some customers also noted concerns regarding the upkeep and cleanliness of certain facilities. Issues mentioned included villas not meeting advertised standards, appearing uncleaned, or having specific problems like bird droppings in the pool or general poor housekeeping.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

Location

Reviewers mention positive feedback about location, often describing destinations as beautiful, charming, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction and a desire to return,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the professional and... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising the villas as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed a lovely, relaxing stay at Villa HORIZON in Fiscardo area. The villa was beautifully clean, tastefully furnished and un-fussy. We had amazing sea views from the pool terrace and loved wat... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday with Simpson Travel to Ithica and will certainly travel with them again. Seamless connections from plane to taxi to boat taxi to hire car. Rep Judith was really helpful with infor... See more

Company replied

Rated 5 out of 5 stars

Have holidayed with Simpsons for last 15yrs, loved Corsica this year. Their personal service both pre departure and in resort is always second to none. Always attentive but also nicely discreet... See more

Company replied

Rated 5 out of 5 stars

Our holiday with Simpson Travel at their GK Hotel in Crete last week was, in all respects, absolutely marvellous. The hotel is spotless and set directly facing the beach which, itself , is directly... See more

Company replied


Company details

  1. Travel Agency
  2. Vacation Rental

Written by the company

Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.

Simpson Travel

Written by the company

Knowledge
The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
Service
Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
Choice
With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,326)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

We have always had top end experiences with Simpson Travel. Lovely destinations, perfect accommodation and helpful reps. Now planning what we can do next year!

July 29, 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Tara,

Thank you for your 5-star review. We're thrilled our locations and our team have combined again for a top end experience.

We look forward to helping you plan your next holiday.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Delighted return customers

This is the second time we’ve used Simpson Travel, and again we’ve experienced excellent service. The team are knowledgeable and friendly and the properties are always the best around! They listen to what you’re looking for and seem to know what to recommend. Highly recommend.

July 27, 2025
Unprompted review
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Reply from Simpson Travel

Dear Kate,

Thank you for your kind words, we're delighted our recommendation was a success. It's also great to hear you experienced excellent service again.

We hope to welcome you back again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel is a truly up-market…

Simpson Travel is a truly up-market travel company.
They provided excellent service wherever they were involved. Shame Easyjet can't match the Simpson standards.

August 5, 2025
Unprompted review
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Reply from Simpson Travel

Dear Ian

Thank you for your kind comments, its great to hear you experienced excellent service.

We look forward to welcoming you again on your next Simpson holiday.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

The best specialist tour operator out…

The best specialist tour operator out there. Simpson provide outstanding service and everything they arrange is well organised and runs like clockwork. They have a fantastic range of accommodation and many flight options, with things like private transfers included as standard.

July 27, 2025
Unprompted review
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Reply from Simpson Travel

Dear Mark,

Thank you for such a glowing review. We're delighted you feel our service is outstanding and it's fantastic that you consider us the best specialist tour operator, we really do appreciate it.

We look forward to welcoming you back on your next Simpson holiday.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Smooth and hassle free

Our first experience of holidaying with Simpson and it won't be the last! Everything was taken care of for us which meant the whole process ran smoothly and was totally hassle free. We would 100% recommend to anyone to give it a try - you will not be disappointed!
The hardest decision is choosing which of the fabulous locations to visit.

August 3, 2025
Unprompted review
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Reply from Simpson Travel

Dear Rosie,

Thank you so much for your fantastic review. We're thrilled to hear your first trip with Simpson Travel was such a success. It's great to know everything ran smoothly. We truly appreciate your recommendation and can't wait to welcome you back again.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Purple Apricot Hotel, Paxos, Simpson Travel

Excellent service at all points of holiday - booking, airport, transfers, concierge and hotel service. Absolutely brilliant company, hotel and island. A quiet and peaceful location, excellent for a private and relaxing honeymoon.

July 30, 2025
Unprompted review
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Reply from Simpson Travel

Dear Toby and Sally,

Thank you for your super review. We are delighted to hear you enjoyed all aspects of your holiday and that we could help provide such a relaxing honeymoon.

We look forward to welcoming you again on your next Simpson holiday!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Grecian Blue Therapy in an Ionian Paradise at Varko Villas

Returning for our second stay at Villa Afrodite in Greece we experienced the most peaceful, warm in both temperature and hospitality and picturesque two weeks. The 2 storey Villa sits within beautifully tended gated gardens along with two larger villas. The outlook is spectacular overlooking Varko Bay and the islands of Lefkada, Meganisi, Kalamos and Kostos. Quite simply a landscape you can only dream of and will certainly never tire of.
Simpson looked after us from start to finish. Yiannis our Simpson Concierge was on call to secure you the best table at the best restaurants and book the most memorable skippered boat trip.
We have used Simpsons many times as they quite simply cannot be beaten on quality, location and service.
We used the Simpson App this year which is so detailed and includes travel documents, live flight information, local maps and information (shops, restaurants etc) as well as a Countdown to your holiday. There is even a space to save your personal memories and photos. Such a useful tool.

Afrodite certainly is the goddess of love.♡♡♡

July 13, 2025
Unprompted review
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Reply from Simpson Travel

Dear HTB,

Thank you for such a fantastic review and wonderful feedback. We're delighted that the service you received contributed to such a successful holiday and your kind words about Yiannis are truly appreciated. It's also great to hear you found the Simpson Travel App so useful.

We look forward to helping plan more memorable holidays in the future.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Another fab holiday with Simpson Travel

Simpson Travel make everything involved in booking a holiday so seamless; from attention to detail in travel to the fab destinations and care while you are there to another level. Everyone we met with Simpson was superb.
We felt very spoilt and looked after so well . Thank you, till next year!
Ewan

July 3, 2025
Unprompted review
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Reply from Simpson Travel

Dear Ewan,

Thank you for such a glowing review! We're delighted our attention to detail came across so strongly and your interactions with our team were so positive. We can't wait to welcome you back.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel couldn’t do enough to…

Simpson Travel couldn’t do enough to help us, from staff in England, to staff in Corfu. Very friendly when needed and hugely knowledgeable about Corfu.
From now on, we shall be using Simpson Travel to book our future holidays.

July 20, 2025
Unprompted review
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Reply from Simpson Travel

Dear Penny,

Thank you for such a wonderful review. We're delighted the team provided such good service and that their expert local knowledge helped make your holiday such a success. We look forward to welcoming you back soon!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Wonderful villa in the perfect location…

Wonderful villa in the perfect location within walking distance to the village, yet peaceful and with incredible views. The booking process and all after sales support from Simpson was excellent.

July 19, 2025
Unprompted review
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Reply from Simpson Travel

Dear Julie,

Thank you for your fantastic feedback. It's great to hear the location of the villa worked so well for you, and that the support from the team was excellent. We look forward to welcoming you again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Top-end service and exquisite villas

Top-end service and exquisite villas. Friendly and helpful managers, quick to anticipate or solve any problems, respected by the locals and highly appreciated by their guests.

July 13, 2025
Unprompted review
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Reply from Simpson Travel

Dear JESSEL,

Thank you for your 5-star review. Your kind words about our villas and service mean a lot to us, and we'd be thrilled to welcome you back for another Simpson holiday soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel 5*

From booking the holiday, through to the day of travel and the 2 weeks of being away, the whole experience of using Simpson Travel in terms of knowledge, and understanding what makes a great holiday, this firm have all bases covered.

July 27, 2025
Unprompted review
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Reply from Simpson Travel

Dear Pip,

Thank you for your glowing review. We're thrilled to hear your trip with us was such a success. It's always our goal to ensure everything runs smoothly from start to finish.

We look forward to welcoming you again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 4 out of 5 stars

A wonderful villa in a great beach…

A wonderful villa in a great beach location.

A lovely villa, walking distance to a very quiet beach and lovely tavernas. The local town was pretty, small and the local people were lovely. Great place for complete r&r

July 15, 2025
Unprompted review
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Reply from Simpson Travel

Dear Parminder,

Thank you for your kind words, we're so pleased you enjoyed the villa and its location close to the beach and tavernas.

We hope to welcome you back again soon!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 1 out of 5 stars

We will never use Simpson Travel again!

We will never use Simpson Travel again, I feel they purposely misled, and that they withheld information that would have meant we would have cancelled our holiday and rebooked elsewhere.

We booked a holiday to “The Eden Collection - Villa Maya in Kalkan, Turkey” with Simpson Travel believing that we were booking with an experienced and trustworthy travel agency after reviewing their website and their many pictures of the villa. They’ve been operating in Kalkan for many years and have a local representative there.

We booked this holiday on 7th January 2025 to depart on the 8th June 2025. I was contacted by Simpson Travel on the 4th June to advise that there had been a construction that would “obstruct some aspects of the current view from Villa Maya” which they had known about since mid-April 2025. They had obviously withheld this information until 4 days before we departed leaving me no option to do anything but continue with our holiday.

I believe they purposely withheld this information because in the email they stated “Had we known about this sooner, we would have contacted you immediately.” but they knew in Mid-April, so could have contacted me nearly 2 months earlier, but didn't. As they have a representative in Kalkan (a very small town) and a good relationship with the owner of the Villa I can’t imagine how they would not have known earlier that this building work was completed.

While they have very updated their photos on the website, they have been very careful to hide the building works behind plant pots and take the photos from angles that minimize the impact of this messy building site. These building works will progress, and the view will be further blocked.

After we complained about this lack of transparency, we were given a very small credit with restrictions of where we could use it which didn’t compensate at all for the ruined view. When we tried to use this via the local concierge we had further problems where it wasn’t applied to our restaurant visit in one instance, and when we tried to use this to pay for our transfer they altered our transfer booking meaning we were delayed leaving the villa for the airport by 30mins while we had to sort this problem ourselves causing more stress.

June 8, 2025
Unprompted review
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Reply from Simpson Travel

Dear Steven,

Thank you for your leaving your Trustpilot review, and we’re sorry to hear of your disappointment following your recent holiday with us in Kalkan, Turkey.

At Simpson Travel, we always aim to be fully transparent with our valued guests, and we regret not informing you sooner, about the partially obstructed view at Villa Maya. This is not the standard of communication we aim to provide and understand how the timing of this notification affected your holiday.

Your feedback has highlighted an important area for improvement, and we will be much more proactive in sharing important information like this in the future to avoid a similar situation.

We take on board your comments regarding the current website photos for Villa Maya and will review and update them if there are further changes to the view, though it’s worth saying that the villa still offers guests stunning views across Kalkan Bay.

Regarding the goodwill credit offered to you for use in-resort, this was provided without any restrictions. Our local concierge made several attempts to assist you in redeeming it, and we’re glad to hear that it was used.

As for your airport transfer, there seems to have been a misunderstanding with the vehicle you booked independently. Unfortunately, the remaining balance of your credit was not enough to cover the full cost of your transfer, however, we’re pleased the transfer company was able to resolve this issue for you.

With over 40 years of experience in the luxury holiday sector, Simpson Travel has built a trusted, award-winning reputation for excellence. We always strive to deliver an exceptional holiday experience and truly regret that you were left feeling disappointed on this occasion.

Yours sincerely,

Richard Latham
Customer Service Manager
Simpson Travel

Rated 5 out of 5 stars

Efficient and helpful from beginning to…

Efficient and helpful from beginning to end. Simpsons made everything easy which is some feat when organising a holiday for 14 Family members aged 2 to 70!
Well done Simpsons

July 13, 2025
Unprompted review
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Reply from Simpson Travel

Dear Jacqui,

Thank you for your wonderful feedback. It's great to hear our service hit the mark for such a large party. We'd be delighted to welcome you back again soon!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Perfect service from Simpson Travel

Properties were perfect.
Staff were perfect.
Communication was perfect.

July 20, 2025
Unprompted review
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Reply from Simpson Travel

Dear David,

Thank you for your fantastic review. It is always lovely to be left in no doubt that our teams could do no more for our guests. We hope you thoroughly enjoyed your stay with us and hope to welcome you back again soon!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Another wonderful Kalkan holiday

Another wonderful holiday at the Kalkan Regency, superbly organised by Simpson Travel. Their communication and customer service is excellent.

July 13, 2025
Unprompted review
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Reply from Simpson Travel

Dear Ruth,

Thank you for your glowing review, we're delighted our service resulted in another wonderful holiday.

We look forward to welcoming you again on your next Simpson Travel holiday!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel was perfect from booking…

Simpson Travel was perfect from booking through to travel and the whole holiday experience. Staff were on hand at all points of travel and at the villa the concierge was on hand whenever we had a question. Villa was immaculate in every way and couldn't recommend them enough.

July 6, 2025
Unprompted review
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Reply from Simpson Travel

Dear Simon,

Thank you for your kind feedback, it's great to hear your whole holiday experience lived up to expectations. Your recommendation is truly appreciated, and we'd be delighted to welcome you back again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Surpassed all expectations…

The best experience, not just with a travel company, but with any company, that we’ve had for a long time. Everything was easy - the booking process through to the holiday itself, with dedicated staff in each location who were friendly, courteous and amazingly efficient. The properties were as described (gorgeous interiors and stunning views), the transfers and car hire were made very easy and we had a wonderful time.

July 5, 2025
Unprompted review
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Reply from Simpson Travel

Dear Sam,

Thank you for your fantastic review. We are delighted your experience with us was so positive and our teams made such a good impression throughout your journey. It's great to hear the properties, transfers and car hire all lived up to expectations.

We hope to welcome you back again soon!

Warm regards,
David
Customer Sales Executive
Simpson Travel

Rated 5 out of 5 stars

Amazing holiday in Kefalonia

We stayed at a lovely villa in Kefalonia, which was beautifully decorated throughout, and the view from the pool was absolutely breathtaking!

The holiday was made even better by the amazing Karen at Simpson Travel, who made our experience completely effortless. Her local knowledge is invaluable, and her thoughtful attentive approach made us feel so welcomed and cared for.

Would definitely recommend, and hopefully will use Simpson Travel again!

July 16, 2025
Unprompted review
Simpson Travel logo

Reply from Simpson Travel

Dear Shannon,

Thank you for your kind feedback, we are so pleased the villa met your expectations. It's always lovely to hear such great feedback about one of the team and we are delighted Karen's approach made you feel so welcome. Your recommendation is truly appreciated.

Look forward to helping you plan your next Simpson Travel holiday.

Warm regards,
David
Customer Service Executive
Simpson Travel

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