Singulart Reviews 

3,166
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 383 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the support team is exceptionally helpful, friendly, and consistently quick to answer all questions and inquiries. Buyers truly love the stunning quality of the artwork they purchase and deeply appreciate the smooth, reliable delivery process. However, some customers also noted occasional issues with courier pickups failing to show up on schedule. A few people felt that managing the shipping logistics and coordinating exact arrival times could sometimes become quite frustrating. Buyers explained that waiting around for missed appointments took extra time and caused minor inconveniences during the overall experience.

What people talk about most

Product

Consumers find product to be a source of great satisfaction, frequently describing the artwork as magnificent... See more

Service

Reviewers mention positive feedback about service, noting that everything from communication to delivery runs... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, kindness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived safely,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising prompt, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black goes back and forth; the green goes round and round; the red goes up and down! It's good when people look at my work and don't say nothing-----perhaps they see something they can't expl... See more

Rated 5 out of 5 stars

Exceptional customer service! From start to finish - from corresponding with the artist to the Singulart representatives to delivery -- everything was outstanding. The quality of the art piece is extr... See more

Rated 5 out of 5 stars

I just made my first big sale through Singulart after just a few months working with their art sales team. They promoted my work beautifully and helped my art connect with buyers. Natalie kept in clos... See more

Rated 5 out of 5 stars

I admit I proceeded to the purchase of a piece of art with some trepidations, having seen the various critical comments of other customers - though may be they did not realize that buying a piece of... See more


Company details

  1. Art Gallery

Written by the company

Singulart is a platform where you can buy guaranteed quality artworks online. Discover paintings and photographs from some of the most up-and-coming artists around the world | Free returns within 14 days | Over 10,000 artworks to discover


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(3,166)

945 reviews in the last 12 months

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Rated 5 out of 5 stars

Great site to sell artworks

Hello to all the creative minds,

I am an artist on Singulart and have been selling on the website for many years now. It is a great platform for selling and buying and the entire team is very professional. To be more specific, I have worked with Natalia Franco numerous times and she is incredibely insighful and diligent. She makes sure she responds in detail and makes the overall sales very pleasing and comfortable. If you are a new artist or someone with passion for the arts and are considering a platform to use to sell your artworks, than Singulart is definitely a company to consider.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

My experience purchasing **Nature's…

My experience purchasing **Nature's Child** through Singulart exceeded my expectations. From the moment I placed the order, the process was seamless, with excellent communication and timely updates every step of the way. The artwork arrived carefully packaged and in perfect condition, and seeing it in person was even more impressive than viewing it online. The quality, color, and presence of the piece are outstanding, and it has already become a favorite, admired by visitors. I highly recommend Singulart to anyone looking for a professional, trustworthy source of exceptional original artwork.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

My first purchase exceeded all…

My first purchase exceeded all expectations. The packaging & attention to detail for shipment was impeccable, and am blown away by the piece itself. While completely accurate, the pictures did not do it justice. I will definitely be a return shopper.

August 4, 2026
Unprompted review
Rated 4 out of 5 stars

The delivery was very fast but not very good protected

The delivery was very fast. Though it arrived in not the very best shape. The cardboard should protect it, but there are still a few fold of creases in it.
Maybe a better protection should be more appropriate

August 4, 2026
Unprompted review
Singulart logo

Reply from Singulart

Hello Hans,

Thank you for your feedback and we're glad the delivery was fast. We're sorry to hear the packaging wasn't fully protective and caused some creasing, we'll pass this on to our team to improve the packaging.

If you'd like us to look into your specific order, feel free to write to us at customer-care@singulart.com. We'll be happy to help.

Kind regards,
Singulart

Rated 5 out of 5 stars

Cared for

Very good instrucciones in how to build the profile, how to package, how to send. Overal Singulart works very professional and I feel very good cared for. People around me warn me to stay on my guard but I am very happy with you!

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

IRYNA KASTSOVA is spamming again, what a joke!

Seriously, IRYNA KASTSOVA has made so many posts about Singulart that it’s just laughable now. Her need for visibility is becoming quite the comedy show. The truth is far from what she portrays.

Singulart is all about lining their own pockets, not helping artists. Artists should watch out for those steep subscription fees, which can be as high as 1500 euros. And don’t forget, Singulart takes a whopping 50% plus VAT on sold pieces!

If art buyers really want to back artists, they should go straight to the artists instead of using platforms like Singulart.

August 1, 2026
Unprompted review
Singulart logo

Reply from Singulart

Hello David,

Thank you for taking the time to share your feedback. We're truly sorry if your experience didn't meet expectations, and we'd love the chance to address your concerns personally. Please write to us at artistliaison@singulart.com.

We would also gently ask that you keep your comment focused on your own experience with Singulart. Every artist on our platform has an artistic background and has been reviewed by our curation team, and we believe every artist deserves respect, regardless of how visible they are or how well their work sells.

On the substance of your comment: our subscription fees and commission structure are always shared transparently with artists before they join, and they vary depending on the plan and services included. We're proud of the support we offer artists in reaching collectors around the world, though we understand this model isn't the right fit for everyone.

Thank you again for your feedback, and we hope to hear from you directly soon.

Kind regards,
The Singulart Team

Rated 1 out of 5 stars

My art work was broken during delivery…

My art work was broken during delivery or position of buyer. Singulart did do nothing to protect my interest as artist, sale was cancelled and art work went to me broken. It took me more then week to get attention to this problem from Singulart representatives, and only after public discussion I received offer which will at least partly compensate my losses.

July 19, 2026
Unprompted review
Singulart logo

Reply from Singulart

Dear Maksim,

Thank you for sharing this. We are sincerely sorry that your artwork got damaged during transit and can only imagine how frustrating this is. We also apologize that it took longer than it should have to get the attention this deserved.

We would like to reassure you that in such cases, you will either be fully reimbursed if the artwork is beyond restoration, or we will cover the costs of restoring it completely. Please rest assured that we are committed to making this right, especially in such delicate situations. We know that no financial compensation can truly replace what an artwork means to its creator, but we hope it reflects how seriously we take our responsibility toward you.

The artwork is now on its way back to you. Our Operations Team Lead is in direct contact with you to make sure it arrives safely and that your reimbursement is handled smoothly.

We are reviewing what caused the delay in our initial response so we can do better. Should you have any further questions, our team remains at your disposal at any time.

Kindest regards,
Singulart

Rated 1 out of 5 stars

Subscription Trap: No Cancellation Option and No Customer Support

Absolutely unacceptable customer service and misleading practices

My experience with Singulart has been absolutely unacceptable.

My annual Silver subscription (€299.90) was renewed automatically. I immediately contacted customer support to exercise my right to withdraw and request a refund within the 14-day period stated in their own Subscription Terms and Conditions.

Instead of respecting their own contract, I was simply told that “we do not issue refunds.”

They then instructed me to cancel the subscription myself, but the cancellation option they described does not exist in my account. I followed their instructions exactly, sent screenshots proving it, and repeatedly asked them to explain how I could cancel.

No one has answered my emails since.

As a result, my subscription remains active because Singulart has failed to provide any way to cancel it. I also cannot delete my account while the subscription remains active.

This level of customer support is completely unacceptable. Customers are left paying for a subscription they are unable to cancel, while support ignores repeated requests for help. The information provided by customer service contradicts the company’s own Terms and Conditions, and the complete lack of communication only makes the situation worse.

I expected professionalism from an international art platform. Instead, I have experienced misleading information, a lack of transparency and complete silence from customer support.

I cannot recommend Singulart to anyone.

July 28, 2026
Unprompted review
Singulart logo

Reply from Singulart

Hello Hugo,

We’re truly sorry for the frustration this situation has caused.

As stated in Section 4 of our Terms and Conditions, subscriptions renew automatically unless cancelled before the renewal date. The cancellation option has remained available in your account under your profile picture, by selecting “Plan Updates” and then “Cancel Subscription.”

We can confirm that you have now cancelled your subscription, which prevents any future renewal.

Our Support Team is in contact with you and will assess your individual situation carefully. We look forward to your reply by email so we can continue assisting you and identify the most appropriate solution.

Kind regards,
The Singulart Team

Rated 3 out of 5 stars

The courier who was supposed to pick up…

The courier who was supposed to pick up the package never showed up. Given the availability of drop-off points where I could have taken the package myself at my convenience, waiting four hours for a courier who never arrived was a complete waste of time; in the end, I had to take the package to a drop-off point anyway, spending even more time on it.

July 17, 2026
Unprompted review
Singulart logo

Reply from Singulart

Hello Anastasia,

Thank you for your feedback, and we sincerely apologize for the missed pickup and we understand your disappointment, especially as you then had to bring the package to a drop-off point yourself.

In such cases we usually book a new pickup right away, so please do not hesitate to let us know if a courier does not show up, we will take care of it immediately.

We are also reviewing what went wrong with this pickup to prevent it from happening again. Thank you for your patience and the extra effort on your side.

Regards,
Singulart

Rated 4 out of 5 stars

Companies are about people

Companies are about people and here my luck was to have Natalia helping me with doubts and questions. Great professional!

July 27, 2026
Unprompted review
Singulart logo

Reply from Singulart

Dear Maria,

Thank you so much for your kind words! We completely agree, companies are about people, and we are delighted that Natalia made such a difference for you.

We will make sure to pass on your compliments to her, it will make her day. Thank you for trusting Singulart, and we look forward to continuing our collaboration!

Regards,
Singulart

Rated 5 out of 5 stars

A wonderful platform for artists!

I am truly grateful to the SINGULART team for their exceptional professionalism and support. Working with this platform has been a wonderful and seamless experience from day one. They maintain a high standard of communication, respect artists, and create a truly supportive global community for art lovers and creators alike. Highly recommended to any artist looking to share their work with the world!

July 27, 2026
Unprompted review

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