Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service! I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange... See more
Company replied
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give... See more
Company replied
I'm a huge Sister Jane fan - and already have a few of the brand's stunning pieces in my wardrobe. I got a beautiful dress recently - but the small was too small and the medium was too big. I had a we... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.5
Excellent
648 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sister Jane’s staff always reply…
Sister Jane’s staff always reply promptly to any messages I send & it is greatly appreciated
Thank you
September 8, 2025
Unprompted review
Reply from Sister Jane
Dear Louise,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful and quick delivery…
Really helpful and quick delivery service, they went above and beyond when I made a mistake in my order. The dress quality is also extremely high and beautifully crafted. I would definitely recommend the gorgeous Sister Jane!
September 4, 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Very attentive customer service- thank…
Very attentive customer service- thank you. Beautiful dresses but did not suit me so need to return.
September 5, 2025
Unprompted review
Reply from Sister Jane
Dear CGrady,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. You’re always welcome to reach out for personalised advice before making a purchase and we’ll be happy to guide you in finding the perfect fit!
Kind regards,
SJ x
Beautiful clothing
Beautiful clothing and excellent customer service
September 4, 2025
Unprompted review
Reply from Sister Jane
Dear Paul,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Outstanding support from Sister Jane!
I ordered a Sister Jane dress from Zalando, but Zalando forgot to include the belt and couldn’t help me as the dress was already sold out. In the meantime I reached out to Sister Jane customer service to ask if they might be able to help. To my surprise they sent me a belt they still had in stock, asking only for the shipping costs. They kept me updated throughout in the kindest and most professional way. This was far beyond what I expected and truly the best customer service I have ever experienced. Thank you, Sister Jane!
August 14, 2025
Unprompted review
Reply from Sister Jane
Dear Sula de Jong,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fast customer service and…delivery
The response of customer service and the shipping delivery is very fast.
I will definably be purchasing their clothing again! Service was awesome!
July 25, 2025
Unprompted review
Reply from Sister Jane
Dear Queen Peace,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Ⅰwas very impressed with how helpful…
Ⅰwas very impressed with how helpful the staff were-they were very polite and thought out the best way to deal with my issue.
August 13, 2025
Unprompted review
Reply from Sister Jane
Dear TOMOKO,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Wow Factor meets outstanding in a Variety Show of Style
Wow! Not enough superlatives to describe the excellent customer service. Maria was quick to respond to my delivery address error & could not do enough to ensure that the order was prioritised. The correspondence was friendly and personal . Not only are the dresses a stylised feast, the customer service is outstanding. When I am next in London to visit my daughter, a visit to the Townhouse to savour the whole experience is a must!
July 29, 2025
Unprompted review
Reply from Sister Jane
Dear Jacqueline,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
🫰🫰 for restock i
Emailed re SJ dress not in stock in my size and received prompt response
Fingers crossed it will be restocked in time for my September wedding
August 11, 2025
Unprompted review
Reply from Sister Jane
Dear Vera,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Maria was very kind and helpful
Maria was very kind and helpful. All the best!
August 7, 2025
Unprompted review
Reply from Sister Jane
Dear Eric,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The best customer service I have ever…
The best customer service I have ever experienced. So quick, very thorough and very personalised. Couldn’t have asked for more. I had issues with delivery and then a return and it was sorted straight away. Mia was excellent.
July 1, 2025
Unprompted review
Reply from Sister Jane
Dear Betty,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic Quality
I ordered the Diego blazer online and could not be more impressed. The over all quality is amazing for the price - especially the embroidery. Mia was hugely helpful when I asked about changing the delivery address. Will 100% be ordering again.
August 6, 2025
Unprompted review
Reply from Sister Jane
Dear Joni,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First time purchase
First time buying from Sister Jane and very impressed with both the dress I ordered and the customer service I received from Mia when I enquired re delivery dates. Will definitely be making future purchases from Sister Jane.
August 1, 2025
Unprompted review
Reply from Sister Jane
Dear Alison,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing!!!
I am absolutely delighted with the service I received from Sister Jane – it has truly exceeded all my expectations. When the bow to my dress was unfortunately misplaced by the dry cleaner, I thought it would be impossible to replace. Yet, Maria went above and beyond to source a new bow and send it all the way to me in Denmark.
This kind of kindness, care, and dedication is rare, and I am deeply grateful for the way you handled everything. Not only did you solve my problem, but you also made me feel like a truly valued customer.
Thank you again for your outstanding service – I look forward to buy more outstanding dresses from Sister Jane.
August 5, 2025
Unprompted review
Reply from Sister Jane
Dear Kirstine,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Honestly 10/5 stars!
Honestly 10/5 stars!
I lost a heart -shaped button of my beloved first Sister Jane dress. I wrote the customer service. They helped immediately - the heart shaped buttons were no longer availabe, but they managed to get me a full set of buttons covered in the same material as the dress, so that I can replace all of them.
Thank you, Kris, for being such a kind and patient person at the customer service!
Made me love Sister Jane as a brand even more!
July 20, 2025
Unprompted review
Reply from Sister Jane
Dear Misch,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
My go-to brand
It all started a few years back when I purchased a long summery gingham dress via ASOS and since then, I have been quite a regular costumer (especially this past year, I have been buying directly from their website). The shipping is SUPER prompt, at least in my case being based in London. Same with returns when things do not fit, and their customer service looks after you very well.
August 1, 2025
Unprompted review
Reply from Sister Jane
Dear Fuensanta,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
$46 in return fees to send back one blouse! …
$46 in return fees to send back one blouse that weighs nothing??? Not worth the return fees. The clothing is meh and not worth purchasing if you have anything to return and I did— I found the items I ordered to use sub-par fabrics and styles are not as pictured. I learned the hard way. Hard Pass on this brand
July 29, 2025
Unprompted review
Reply from Sister Jane
Dear assistingg,
Thank you for your feedback, we truly appreciate you taking the time to share your experience.
We recently introduced the option of pre-paid return labels, with the hope of making the return process a little easier and cost effective, especially for our international customers. As our team kindly explained, the fees are determined by our courier partners and are based on factors such as location, weight, and dimensions. We try to work with our partners to keep these fees as low as possible.
While we are unable to offer a lower fee at present, our team also shared alternative shipping options, including quotes from Parcel Monkey, to help find a more cost-effective solution where possible.
As a small, independent brand, we're always listening and learning. We're working closely with our couriers to explore ways to improve and most importantly make the return journey more seamless and affordable in the future.
Kind regards,
SJ x
Sisterly Love!
I have shopped with Sister Jane several times now, great quality and gorgeous, whimsical vibes all round!
This is the first time I ran into an issue where I entered my delivery address incorrectly. I was concerned as the item had complementary next day delivery so once the order was placed I had limited time to try and rectify the error. I reached out to their customer experience team and the wonderful Mia was quick to respond and fix the typo for me. The delivery wasn’t delayed and it’s going to the correct address - thank you Mia and Team!
July 30, 2025
Unprompted review
Reply from Sister Jane
Dear summer,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear Consumer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I was very well assisted and got an…
I was very well assisted and got an immediate response when I had a question about a missing size on the website. The customer claims service was incredibly responsive and handled everything perfectly.
July 29, 2025
Unprompted review
Reply from Sister Jane
Dear Serna,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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