Sister Jane Reviews 643

I placed an order and immediately realized I wanted to add another item before it shipped to avoid paying double shipping to the US - Anna on the customer support team helped me immediately to add the item to my existing order and get it sorted promptly! Quick responses helped make sure the order didn't get sent out without my additional item! Thank you Anna!

Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. Sister Jane always gets me compliments too! I'm a big fan!

Amazing customer service - very responsive and helpful!

Best customer service ever. Quality clothes, different styles. Guarantee no body else will have your dress your style. Being a customer for about 4 years.

Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price of delivery to Ireland sadly. Thanks Sister Jane

Fast response to my enquiry, even on a bank holiday. Thank you Maria for being so helpful.

I was extremely satisfied with everything. The whole experience exceeded my expectations, and I couldn’t be happier!

Monica, Norway

Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it took more than 20 days for return package to process properly. I emailed them team and they are so very understanding great attitude. I would definitely shopping more in the future.

Do not order directly from Sister Jane online. I bought 2 dresses which fit terribly. One was shockingly poor quality and arrived really creased. The returns window is really tight (2 weeks) and they will not even provide store credit outside of this. Usually a reruns window is tight the retailer is up front about this - Sister Jane’s returns policy is hidden in a nest of links. Have been stung for £170. Will never shop here again.

i ordered a dress and realised that i'd selected the wrong size, so i sent an email and the support team was very helpful and fast in acting especially Jodie.
excellent service Jodie.
waiting for the dress to arrive eagerly.

I absolutely love Sister Jane! I was delighted to wear one of their beautiful skirts to my nephew's wedding recently and everyone loved and admired it on the day!
The customer service at Sister Jane is also fabulous. I had a query regarding a return yesterday and Anna very kindly helped me resolve the problem over the phone. I love the fact that you can speak to someone on the phone and everyone is always so helpful and pleasant. Thank you Sister Jane and thank you Anna! x

I cannot praise the lady Maria for her wonderful help and just this morning Jodie who was wonderful as well, they both were helpful they actually do what they say they are going to do that is a very rare thing these days. They actually care a I have would have given more than 5 gold stars for their care and service it was above and beyond. I absolutely cannot recommend this company anymore than I have, it’s has restored my faith in retail and customer service 10/10
Thank you so much ladies

Anna was extremely helpful and quick with her responses. Lovely dresses.

Exceptional customer service. Anna is excellent. Dresses are wonderful too. Highly recommend.

I can’t recommend this brand enough. The clothes are always such high quality and look beautiful on! I recently had an order which was slightly delayed in the shipping process and the customer service team were so helpful and friendly. They escalated my issue and got it resolved without any issue.

I had some queries about a return and they were very quick and responsive, even on a Sunday.

Everything was great, except for the return policy. I already paid the delivery fee, so the return could be covered by the brand. The customer service was good and attentive.

Very helpful and prompt support when there was an issue with delivery address. Anna was great.

Excellent customer service. I was enquiring about a dress I had seen in a magazine. I had a very prompt reply with a link to the dress. Unfortunately it didn't suit but, based on this experience, I would certainly be happy to order in the future.